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Borang semakan penyelia latihan industri (padlet)

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Today is the last day i worked at this hotel as front officer. And today also the last day of my practical diary. I feel so sad to leave this hotel and also the staffs. They always help me when i have a problem. To Ms Lai and Ms Kerend, thank you for give opportunity to me for this 4 month. I really appreciate that. Now, i need to focus to settle my report and my video.

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I have 2 more days. Yippieee!!! This is executive room. This room at the fourth floor. In this room, it consist 1 king bed, 1 set of sofa, refrigerator and toilet with bath tub.

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I have another 3 days before finish. Johor....wait for me!!!!! hahahahaha.. Before i finished, i want to show you the type of room. This is family room. There are 1 queen bed and 1 single bed.

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Off day

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Off day

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This is standard room. In this room, there are 2 single beds, television and toilets. Even though this is standard room, but it can make customers feel comfortable.

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I have another 6 days..hahahaha..Today there are less customers who are check out. But, at Plaza Hall 2 have a seminar from Kolej Islam Antarabangsa. The seminar start from 9 am until 1 pm.

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Can i do countdown?? Okay, i have another a week before finish my practical. This is iRS system. I think i gonna miss this system. For the first time i use this system, i feel so scared because of if i do a mistake it will effect the money. Until now, when i use it, i will make sure to recheck before i print out any invoice.

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My kind of breakfast.. hahahaha.. I feel so excited because of i have another 8 days before i finished my practical. But, i will make sure that i will do my job nicely.

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Yahooo...back to work. After a very long day at home, now i back to my work. Today, i do the same work as previous, Check in, check out, reservation, handling customers and so on.

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Off day

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This is me. My friend took this picture without i noticed and they send it to me by whatsapp. They said i have very serious face when i do some job. Hahahahaha. I just want to laugh when i see this picture

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This is the key rooms for the housekeeper. The first one is for second floor, the second one is for fourth floor and the last one is for third floor. They also have service room key. The service room is for housekeeper put stock of coffee, soap, shampoo, towel, bed sheet and mineral water.

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This is office. There have 3 people in this office. Ms Lai, Ms Kerend and Fong. Ms Lai as a human resource manager, Ms Kerend as operation manager and Fong as a admin assistant.

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This is locker for all staff. They have to put all their thing when they start work especially hand phone, purse, wallet, beg or key. They all have their own key to open their own locker.

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This is place where all man uniform located. They just need to hang it carefully and nicely. But, not all man staff hang they uniform here. Sometimes they will bring the uniform back home and wash it.

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So, this is the place for all the punch card. We have front office part, housekeeping part, f&b part, kitchen part and office.This place located near with the punch time clock.

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So, this is my punch card. Everyday, i need to punch card for in and out time. For this month, the colour of punch card is pink. For the last month is yellow.

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Today, i feel to upload my breakfast menu. I just get egg bread and hot tea as my breakfast. But, menu for customer that check yesterday is nasi goreng kampung, scramble egg, sweet sour sausage, papadom and baked bean

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Off day (Hari Hol Pahang)

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Off day

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This is the envelope that i need to make maybe 3 times a week. This is because this envelope we use when we do closing for every shift. I need to write the date, my name, the total of cash, visa, master and the last one i need to write PO and TR. After that, i need to submit to the office.

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I have 22 days more.. I just want to make countdown. Hahahahaha. I feel so stress when i think about video. I need to record of my supervisor and i need to ask her about the company and other things. Hopefully, i can make the video and done before the due date.

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I had been posted about this boy. I post again because of today is the last day he work at this hotel. This is because he will continue his study at Bangi. So, i just can say goodbye, thank you and good luck with your study.

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Today is second day of May. It means i have 24 days before i finished my practical. I will make sure to do my work more efficient and i will make sure that my report and my video will done before the due date. Hahahaha, i feel so stress when i think about video.

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Off day

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This is Fong. She also practical student who worked as admin assistant. She is very lovely, hardworking and nice to me. Today is the last day of her practical and we celebrate with the cake and other staff. i always pray that you will get job and have fun with your life

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So. this is my view for everyday. This is front office counter or we called it as receptionist counter. Even the space is not very big, but it is comfortable for us to do our work.

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This is the printer i always use. This printer was located at counter of front office. We use this printer when we need to print invoice, bills, letters and other things

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And this is drawer no 4. It consist brochure, lamp and other thing that housekeeper need

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This is what it look at the drawer no 3. There are coupon breakfast, FR, TR and PO, fax paper, receipt paper and also envelope.

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This is the place for all file that required when you work as front officer. There are event order, cancelling, room transfer, confirmation reservation and others. There also sejadah, iron and hair dryer for customers.

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Off day

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I worked with Aqilah. I have another 1 week with her. This is because on 30th April 2017, Aqilah will quit from her job. She get another job from other company. After this i need to work alone at this counter

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I worked alone because of Aqilah is off duty. But it's okay for me because of i had experience work alone. Today, there not many customers who want to check in and check out. So, i can relax little bit and continue my internship report.

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And this is the packet of coffee for customers who check in at this hotel. We prepared the packet of coffee that contain one small spoon, tissues and 2 coffee and also 2 cup of glass.

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This is what i do. The packet of shampoo, shower cap and soap.

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Because of the coupon breakfast is out of stock. I need to print it out 200 pieces. Then i cut them follow the line and restock them.

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I still have fever but it is not high as yesterday. So i still can do my job as usual.
This is IRS system.
F11 - to find customer name, birth date and nric no
F6 - to find salesperon name
F7 - to find the room number
F5 - to find hold bill

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Off day and i have fever

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I not feeling well today but i still go to work and to work as usual.
-check in
-check out
-reservation
- closing report

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This is example of reservation form that i already booking. I need to tell customers their reservation no.

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Today, the hotel get full reservation on 30th April. It is from company that will have event at Kuala Lipis.

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Still do the same work as previous. Check in, check out, reservation, handling customer and do account checking. This is tax invoice or bill for company. I f you can see there the doc no (IV00001779) it stand for company. If it is for people who not under any company the doc no (CS00001779).

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This is from f&b department. It's same like purchase order for housekeeping. But this is for coffee house order. We did not sell 'Minuman keras' . This is the old purchasing order. The new one does not have 'minuman keras'. All food and drink is halal.

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This is purchase order for housekeeping department. When they need something from the list, they need to count the balance and the amount that they want. After that, this form will be given to the office.

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Off day

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This form i need to fill when it come to the end of the month. I need to count the total of room and total of the day. After that i need to count and change it to the percentage.
The second one, i need to write event that happen on this month. And the third one i need to write the event that will happen at the next month.

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This is what i learn from f&b department. They need to fill this form to inform or to report to the office. They need to remark the time when they start to do the schedule and also the time when they switch shift.

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This is fax machine that i always use when closing or when i receive fax from other company. I always send fax to the Kuantan's office when closing because of they need to know the report for shift A,B and C.

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Today i need to open this report because of room 213 change the aircond to the new aircond. From Ascon to Daikin 1.5

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This is what i do every day. I need to key in the PO and TR receipt at the Microsoft Excel. I do this work everyday around 1 o'clock.

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Today, my office mate (practical student) say that our allowance already bank in. I feel so happy and i need to meet Ms Lai to sign the receipt of the allowance.
After that, i continue my work as usual..
-check in
-check out
-reservation
-closing
This is the picture of the room. We have standard, deluxe, family, executive and presidential room.

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Off day

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Today i worked alone because of Aqilah have emergency an she can't come to work. But it's okay because of i have already can handle customers and system by myself. Because of today there are many customers want to check out, i little bit busy on morning until 12 pm. But after that, i can relax because of there are only few customers that will check in at 2 o'clock.
I upload this picture because of my supervisor had given to me and Aqilah a word puzzle book. So, i used that book when i have free time.

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Today is new month. That is April. That means i have another 2 month before i finish my internship. What i can say is i learn more and more everyday. I keep on track and learn new things everyday

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So...this is the closing report that i always mention. I need to do this report and fax to the Kuantan's office

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This is reservation form..When i get call from customers i will open this form and fill their booking. Or when i get fax from other company (LO) i will open this form.

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Off day

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Today is the last day i worked alone because of Aqilah will come to work tomorrow. I got many experience when i worked alone. I know the feeling when there are many customers want to check out or check in, the feeling when i need handle customer complain alone. It give me good lesson for the future. Tomorrow i will off and on Thursday i will worked as usual with Aqilah.
so, this is registration form (FR), i need to fill this form when customers came to check in. After that, i need to key in the data in system.

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As usual, i still worked alone but i Fong accompany me at the counter. Fong is a praktical student that worked at office. When she does not have work, Ms Lai asked her to help me at the counter.
I teach her on how to handle customers, how to speak using telephone and also i teach her how to do check out.
This is check out bill. I teach Fong how to fill this bill.

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Today i worked alone. Ms Kerend and Ms Lai off because of office closed on Sunday. So , i alone at the counter. I feel boring but i have another friend that accompany me. That is Syukri, He is from f&b department.
He also help me at the counter. I do my work as usual until 3 o clock.

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Today, Miss Kerend help me at the counter. We having a conversation about the customers, our staff and also Ms Kerend ask me about my studies.
After that, i worked as usual.
-check out
-check in
-reservation
-make maintenance report
At 2.50pm, i start to do closing

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Today i feel so bored because of i worked alone and the customers that check out is not many as usual. And also there is no booking or reservation today.

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I still do the same work as previous.
-check in
-check out
-reservation
From today until monday i will work alone without Aqilah. This is because Aqilah leave for 1 week for family day. I will say that when i worked alone it is quite hard because of i need to handle customers alone but i still can make it.

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Today i'm quite busy because of there are many phone call for make reservation.
I need to answer them correctly to make sure the room is not clash with other booking.
Then, i do check out as usual and do closing.

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I still do the same work as previous :
-check in
-check out
-reservation
-handling customer complain
-sales
accounting system

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Off day

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Today, i do the same work as previous. I do:
- check out
- check in
- reservation
- cancelling event or reservation
- handling customers complain

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This is daily room occ report. This report can drive us to know the vacant room, occupied room or the block room. When i take reservation, i need to see this form and i can know which room i can reserved for customers. It help me a lot.

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This is the feedback form that every room have it. We put this form at every room at their drawer. We provided this list because of we want to increase our customers satisfaction and loyalty. In this list we ask about the cleanliness, our staff attitude, our room and our restaurants.

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This is the list of room and the list of the room's price. Customers can see this and they can understand this list because of in this list, we prepared with the explanation about the standard room, deluxe room, family room, executive room and presidential room. We used the promotion rate that include with the GST.

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This is room transfer form. This form is used when customer want to transfer room because of they want to extend day, have problem with the room or if the room have booking and customer need to change room.

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This is laundry list. This list should be at every room. Guest can know the price if they want to do laundry

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Off day

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This is checklist that i need to follow when i check every room that booked for that day.
I need to make sure the rooms is clean and does not have smoking smell. I also need to make sure every lamp is okay, the aircond is functioning well and the channel of television is clear. After that, i need to send this report to Ms Kerend.

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Today is the busy day because of many customers check out and check in at this hotel. This is because the customer that check in have their own event for the next day. Because of that, the room at this hotel is occupied.
I need to fill this form follow the number of guest and their name. Then, staff from front office and housekeeping department can know when the room is occupied.

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Today i still do the same work as previous. That are check out, check in, reservation, event order, cancelling reservation and handling customers.
After that, Aqilah teach me on how to count  total of customers from other country and place.
I need to recheck using registration form (FR). This is because at every FR it is state where the customers come from. It can be from other country and it also can be from other state. After that, i need to total them

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Today i learn on how to serve VIP customer who had lunch at this hotel. I learn on how to prepare the food, the arrangement of the plate, spoon, fork, glass, napkins, tissues, jug and so on.
It is fun when i can practice what i have learn in university. I can practice more and make it perfect.
Tengku who is in charge in the protocol of the serving always help me when i do not know what to do next. He always explain to me what should i do and what should i say to the customers.

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Today i help F&B department because of they did not have enough staff to prepare for breakfast.
I need to help them to arrange the buffet, make water (tea and coffee), prepare baked bread and so on. After that, i back to receptionist counter to settle my job that is settle for guest who want check out.
I learn from F&B department on how to arrange the food, how to handle customers and how to settle the coupon breakfast. It is fun to learn new things from other department.

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Today my job is still same as previous. Because of today many guest want to check out, I little bit busy and feel worried if i cant entertain them. But, my office mate (Aqilah) always help me.
After settle check out, Aqilah asked me to help her. I need to help her to separate paper that can be used as draft paper or recycle paper.
After that, we do closing together.
- check for keys room
- handling book
- PO,TR envelope
- closing report

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This is the attraction of this hotel. The old bicycle always attract guest who is check in or check out. It always attract guest that born in 60'an and below. This remain them their old times at the village with their family.

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Off day

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Today i help Miss Kerend to repair the lamp. Do you still remembered when i said i go to town to find the lamp?
Then, today i help Miss Kerend to repair it. Firstly, i need to help Miss Kerend to take stair then bring it to the room 211. After that, Miss Kerend start to change the lamp. I watched and learn how to change the lamp.
I upload this picture because of this is the lift that our customers and staff use when they want to go to other level. Foe example, I and Miss Kerend use this lift to go the the room 211. I need to bring the stair and this lift convenience for me.

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Today my partner is Pui. She is Chinese girl. She is so nice, kind and also help me a lot.
For today, I still do the same work as previous.
-check out
-check in
-reservation
-cancelling reservation
-handling customer
-do closing
So this is TR (temporary receipt). This receipt i need to open when customer check in and pay the deposit. When they check out, they need to give me this receipt so that i can return they deposit (RM50).

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Today I followed Miss Kerend to find toilet lamp. After that, we go straight to the Pejabat Pos for some work.
After i came back, I continue my work to recheck the sales in previous year. For today, I continued with sales on December 2016. I need to check the cash sales and also the invoice.
After finish, I sat at the receptionist desk to continue my same previous work. That is check out and reservation.
This is PO (paid out). This receipt is when customer check out, I need to fill out this receipt for customer to sign. This is evidence that customer get their deposit return and the hotel get back our keys.

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I upload this picture because of every morning after i done my work (prepare letter and deposit to the customer) i will need to check this file because of reservation room for the day.
For example, if you can see at this picture there are 1 booking rooms. That is room 311. Then, i need to remark at the daily room occupied at 311 room with the letter of 'R'.
Same goes with the extend room. I need to remark as 'ext'

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I still do the same work as previous. I do check out, reservation and cancelling reservation.
After that, at 11am I help Miss Lai to do sales. I need to recheck number of sale cash and the amount that we get.
I do recheck the sales from the previous year. Then, it will be transfer to the report.
After settle the work, I do closing. It still same, I need to check the keys, report handling book, envelope of money, PO and TR and lastly i do the closing letter. Then fax to the Kuantan's office.

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Off day

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Today, I do help my friend from F&B department to make photo copy about the list of customers, the list of order and the list of rooms (breakfast and coupon).
After that, I do the fax. I received the fax and I do send fax to the customer and also to the Kuantan's office.
Then, I learn something. That is about customers who like to have meeting maybe for 1@2 hour can held their meeting at the coffee house. They also can order foods and drinks from F&B department.
This is the round table from coffee house. Usually, people from outside the hotel (not the guest) like to have meeting at this place.

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Today, I still do same work as previous. Even though I do the same work everyday, but i still enjoy. This is because the environment of the work and attitude of customers is so good.
For today because of people who check in at this hotel is not many, we (me, Nasrul and Aqilah) enjoy some moment together.
This is Nasrul. He like to entertain us. This is because, he like to sing and ask other people to sing along. This is enjoyable.

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Today, I learn new thing. It's about breakfast coupon. Breakfast coupon is for customers who check in at this hotel. The time of the breakfast is 7.15am until 10.30am.
Here i attached with the example of breakfast coupon.

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Today I still learn on how to make maintenance report. Here i attached with the example of the maintenance report.
It is actually fun because of i can learn about air-cond brand, how to handle the problem and also can learn about air-cond (the system).

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Today, I worked as usual. As previous days, I do check in, check out, reservation, handling maintenance report, handling customer and handling money.
I took this picture because of I like to saw this old bicycles everyday.
This old bicycle remains me to my grandfather who like unique and antic things.

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Today, I learn new thing. It is about maintenance report. If the hotel / room at this hotel have air-cond problem, we will call CK NG Aircond.
They will repair the aircond and we as front office need to make report. At the report, I need to write what the problem, which rooms, job done and history.
After that, I will ask Ms Kerend or Ms Lai to sign the report and after that I will photostat the report. This is because, one copy for hotel and one copy for CK NG Aircond.

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Off day