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1. Provide examples when meetings are considered as ineffective?
2. Describe the roles that are normally found in a meeting. Describe their functions.
3. How do meetings work to shape the organizational culture?
4. What is the connection between quality meetings and quality work?

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A meeting is when two or more people come together to discuss one or more topics, often in a formal or business setting, but meetings also occur in a variety of other environments.

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BUSINESS ETIQUETTE - TELEPHONE ETIQUETTE

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BUSINESS ETIQUETTE - TELEPHONE ETIQUETTE

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There are many communication styles: aggresive, assertive & passive

How to be assertive?
1. Use 'I' statements
e.g.: 'I don't agree' vs 'You are wrong'
'I am treated unfairly' vs ' You are so unfair'

2. Say 'no' when you want to mean it.

3. Use words that convey a clear message
e.g.
Weak : "I would like it if someone could cover this meeting while I'm out on vacation.
'Stronger' : "I need someone to cover this meeting while I'm on vacation.

4. Fogging - when someone criticises you, you acknowledge something in their criticism that you agree with.
e.g. "I agree with you on how you feel about this, though let me explain...."

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How to show people that we are listening?

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How to show people that we are listening?

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1. Pay attention - gestures/eye contact /
2. Provide feedback - sharing points / agreement
3. Show that you are listening
4. Defer judgment
5. Respond appropriately

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1. Communication skills - verbal, non-verbal & Listening skills
2. Emotional Intelligence
3. Problem solving & decision making
4. Teamwork
5. Conflict resolution & mediation
6. Negotiation, persuasion & influencing skills

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· Communication skills, which in turn covers:

o    Verbal Communication – what we say and how we say it; Example: Being able say or answer sentences with one go, meaning that the other person can fully understand.

o    Non-Verbal Communication – what we communicate without words, for example through body language, or tone of voice; and

o    Listening Skills – how we interpret both the verbal and non-verbal messages sent by others.

·         Emotional intelligence – being able to understand and manage your own and others’ emotions. Example: Being able to understand ones feeling when talking about a certain topic related with emotion.

·         Team-working – being able to work with others in groups and teams, both formal and informal. Example: Could probably communicate easily in groups.

·         Negotiation, persuasion and influencing skills – working with others to find a mutually agreeable (Win/Win) outcome. This may be considered a subset of communication, but it is often treated separately. Example: When communicate with people, we tend to end with something that needs to be agreed on, with this skill attached we can fully resolve and agree to what topic we talked about without conflict.

·         Conflict resolution and mediation – working with others to resolve interpersonal conflict and disagreements in a positive way, which again may be considered a subset of communication. Example: This is skill is suitable when resolving a topic that maybe both won’t agree on but with this skill.

·         Problem solving and decision-making – working with others to identify, define and solve problems, which includes making decisions about the best course of action.

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Interpersonal skills are somethings referred to as social skills, people skills, soft skills or life skills. In simple word are the skills that you need and use to communicate and interact with other people. Firstly, communication skills are most importance to deal with it we have three types of communication skills which is verbal, non-verbal and listening skills. We are usually use verbal communication to interact with other else rather than non- verbal communication because sometime people don’t understand with our body language exposure.

Conflict Resolution : working with others to resolve interpersonal conflict and disagreements in a positive way, which again may be considered a subset of communication.

Negotiation, persuasion and influencing skills – working with others to find a mutually agreeable (Win/Win) outcome. This may be considered a subset of communication, but it is often treated separately.

Conflict resolution and Meditation: Handling conflict in ways that lead to increased stress can be detrimental to your health. Poor conflict management can lead to higher production of the stress hormone cortisol, and also cause hardening of the arteries, leading to increased risk of heart attacks and high blood pressure.

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Interpersonal skills are somethings referred to as social skills, people skills, soft skills or life skills. In simple word are the skills that you need and use to communicate and interact with other people. Firstly, communication skills are most importance to deal with it we have three types of communication skills which is verbal, non-verbal and listening skills. We are usually use verbal communication to interact with other else rather than non- verbal communication because sometime people don’t understand with our body language exposure.Conflict Resolution : working with others to resolve interpersonal conflict and disagreements in a positive way, which again may be considered a subset of communication.Negotiation, persuasion and influencing skills – working with others to find a mutually agreeable (Win/Win) outcome. This may be considered a subset of communication, but it is often treated separately.Conflict resolution and Meditation: Handling conflict in ways that lead to increased stress can be detrimental to your health. Poor conflict management can lead to higher production of the stress hormone cortisol, and also cause hardening of the arteries, leading to increased risk of heart attacks and high blood pressure. 2

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Interpersonal skills are somethings referred to as social skills, people skills, soft skills or life skills. In simple word are the skills that you need and use to communicate and interact with other people. Firstly, communication skills are most importance to deal with it we have three types of communication skills which is verbal, non-verbal and listening skills. We are usually use verbal communication to interact with other else rather than non- verbal communication because sometime people don’t understand with our body language exposure.Conflict Resolution : working with others to resolve interpersonal conflict and disagreements in a positive way, which again may be considered a subset of communication.Negotiation, persuasion and influencing skills – working with others to find a mutually agreeable (Win/Win) outcome. This may be considered a subset of communication, but it is often treated separately.Conflict resolution and Meditation: Handling conflict in ways that lead to increased stress can be detrimental to your health. Poor conflict management can lead to higher production of the stress hormone cortisol, and also cause hardening of the arteries, leading to increased risk of heart attacks and high blood pressure. 2

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1. Conflict Resolution
- A person able to resolve any conflict or disagreement in a positive way. As example, when a coworkers have miscommunication, they must meet, talk and explaining professionally the reasons and else so they will be able to resolve the conflict.
- Another example is when Farish Daniel has conflict with the teammates on deciding the place they should go for their assignment, he become the middle person and trying to resolve the conflict by support one of the member's suggestion.

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Communication skills, which in turn covers:

Verbal Communication – what we say and how we say it;

Non-Verbal Communication – what we communicate without words, for example through body language, or tone of voice; and

Listening Skills – how we interpret both the verbal and non-verbal messages sent by others.

Emotional intelligence – being able to understand and manage your own and others’ emotions.

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Interpersonal skills are those we use every day to communicate and interact with others, including listening, speaking and questioning skills. They are the foundation for success in life.

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- Strong interpersonal skills will enable you to talk to and work with all types of people, including managers, coworkers, and customers.
-It helps you to develop relationships with people. Strong relationships with the people you work with will help you succeed in the workplace.

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PERSONAL CHARACTERISTICS THAT MAY AFFECT COMMUNICATION

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PERSONAL CHARACTERISTICS THAT MAY AFFECT COMMUNICATION

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1. Age
- vocabulary may different
- topics may be different
-aware of how communicate in different groups of people
- voice tends to be lower according to age group

2. Gender
- Women has more tones than men.
- Females tend to have higher pitch.

3. Education
- The experiences that you have through education will change the way you communicate.

4. Family background
- People who have close relationships with their families tend to be more respectful to others in communication.

5. Life experiences
- Can change the way we speak based on the emotions that we have experienced during certain life experiences.

6. Communication habits
- Def : habits that you do when you are communicating
- E.g listening / polite / avoid sarcasm / 'you' vs 'i' statement - 'we'

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PROFESSIONAL COMMUNICATION AT THE WORKPLACE

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PROFESSIONAL COMMUNICATION AT THE WORKPLACE

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There are FIVE barriers that can occur during a communication process:
a) Semantic barrier
b) Cultural barrier
c) Physical barrier
d) Physiological barrier
e) Psychological barrier

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Celeste Headlee: 10 ways to have a better conversation | TED

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This chapter is focusing on communication. Can people be successful at work if they are only proficient and skillful in their technical areas of expertise?

Question:
What cultural practices can cause misunderstandings among fellow Malaysians during a conversation?

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What are safe topics to start a conversation with someone that you have just met?
1. compliment the person's appearance/dressing
2. weather
3. sports
4. hobby
5. current news
6. enquiry about whether the person has eaten.
7. health
8. jobs

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What You Didn’t Know About Fresh Graduate Unemployment in Malaysia 

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What You Didn’t Know About Fresh Graduate Unemployment in Malaysia 

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Find out the truth behind why fresh graduates are unemployed in Malaysia and learn what you can do to increase your employability!