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i would reach out to office straight away and make sure i have written everything down exactly as was said with date and time. contact within 24hours

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If one feels out of our comfort zone contact a supervisor

Write down the concern and report

Be aware of the differing forms of abuse

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keep notes threw out call, keep boundaries as normal, reach out to senior staff member if need advice or have concerns. take some time to reflect if needed, if serious cause for concern or welfare call 999.

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Take a break if necessary after speaking to the office to tell them you need a break

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Take time for yourself after difficult calls

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Don't take on too much and keep within boundaries

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Never be afraid you will be judged for seeking help from others for reaching out or using the resources, support and tools within B.U

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Get serport from the mentoring team ,take a break , talk to some you now will listen with out disclosing any personal details . stay with in you booundries . for me going out side in nature and talk to one of my cats , some times you might evon get a little empathy back  .

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Get serport from the mentoring team ,take a break , talk to some you now will listen with out disclosing any personal details . stay with in you booundries . for me going out side in nature and talk to one of my cats , some times you might evon get a little empathy back  .

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Don't over commit, know your limits, monitor your own stress

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Get support from your Mentor leaders and fellow mentors if appropriate.

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Use the drop in sessions and Back Up resources

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Speak to other mentors

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Reach out to office

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Write your notes and report immediately. Not just because of the process, but because you will feel you've taken appropriate action to help the mentee's situation.

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Take time out to think about stress levels

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Stay within your boundaries. Don't commit to a number of calls, think about the impact of the mentees you have soyou don't overload yourself.

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Reach out to other mentors for support, not disclosing any names or personal information.

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Recognise your levels of stress and take action, whether that's changing your environment or moving around to 'shake off' the emotional state you are in.

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Talk to someone - but don't disclose details of the call that should be kept confidential.

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Contact the office

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Get support from Mentor leader at Back Up/Supervisor.