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TWO NEW WAYS FOR SELECTION AND RECRUITMENT

Advertising:
Celom thus far has not placed any advertisement for hiring new employees. Celom could use a wide platform like Facebook to let people know it is hiring and to provide information like when, where people can walk in to interview.
Employee referral:
Celcom can offer prize money to employees that have recommended their fellow circle to join the company as talent knows talent. And encourage them by giving offers that excite the employees to recommend more as a healthy and happy working group leads to a successful business.

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TEAMS AND WORK GROUPS IN CELCOM

VIRTUAL TEAMS:
Celcom has foreign groups called as CESS with whom they interact through online email, Skype or E-meeting in their organisation.
Email is one of the ways to send their proposal and to contact with their Head Quarters.
CROSS FUNCTIONAL TEAM:
Celcom sales department in order to organise an event, uses online system that requires the technical team and the marketing team.
Besides that, the Human resource department is responsible in recording document, facilities and credit management.
PROBLEM SOLVING TEAM:
The most occurring obstacle for Celcom group is facing problems with the data in their servers or computers. And when in verge of loosing their information due to several technical problems, they immediately contact the IT department. The immediate step of Celcom's IT department is to gather all their line manager and discuss the problem and resolve it or come up with alternatives.

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RECRUITMENT AND SELECTION

ONLINE PRIVATE AGENCIES ( jobstreet.com )
Jobstreet is a job portal in Malaysia, which is an online employment company and comprises of several companies and job seekers, in which one of them is Celcom. This job searching website has been the source to apply to celom for many current employees and fresh graduates.
INTERVIEW
Candidates need to pass three stages of interviews to get selected for the job. A panel of interviewers works through each set of questions with each candidate and scores them on their answers. At the end of the interview process, the overall scores are considered and the best candidates will be selected. Finally, the selected candidates shall go through the company's medical check up and enter the job if the medical reports are clear.
ONLINE RESUMES(CVs)
Celcom offers candidates looking for a job an opportunity to apply online through their official website. Where a candidate with a matching resume to the job they're applying, can email them through the attached link.

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MOTIVATOR
Achievement: Celcom recognises employees achievement in teams rather than individually. The team that will have the highest sales in a month will be given commission in terms of money. And also the employees in the team will be offered with complimentary tickets for cinemas and free local trips.
Recognition: Celcom recognises its employees by promoting to a higher level and and by offering them price money or by increasing their salary.
The work itself and employees responsibilities: The employees in celcom have new tasks and targets every week. so their input and intensity of work changes. Celcom employees are responsible for the satisfaction of their customers and the company's development. Also, at the end of everyday the employees should leave the celom centre only after handing over every single thing.
Personal Growth: Celcom helps the employee to improve his skills throughout the temporary 12 month period( training period). Celcom helps in the personal growt of the employee purely based on his efforts and passion for his job.

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HYGIENE

Salary: Employees in Celcom are given high salaries based on their job and they are very much satisfied with their salaries, through the research that we have done. The incrementation of the salary depends on the employees effort and hard work toward his job.

Relationship with supervisor: The newly joined celcom employees seek a lot of help from their supervisors relating to their work. The employees have a very good relationship with the supervisor. The latter helps the former when in need with patience.

Work condition & flexibility: Celcom permits 16 days of medical leave per annum. The only disadvantage working with celcom is its heavy hours which sometimes even in the weekends
Relationship with peers: Celcom being in Malaysia has employees of different races that work together. As Celcom recognises achievements in groups rather than individually, it helps employees to team up and build strong relationships with their peers.
Safety and security: Celcom deducts a certain amount of money from the employees salary every month and pays it to EPF(Employee Provident Fund), wherein the employee can withdraw that money before or after his retirement.Also, this company provides its employees with health insurance and life insurance to fulfill their safety needs. Candidates who passed the interview must bind in a contract with the company for 12 months. After 12 months, Celcom will select the permanent employees based on their hard work, effort and passion toward the job.

Company policy: Celcom has several company policies for the employees to obey and follow. Some of them are dress code ( formal attire with a name tag ), punctuality in timing and discipline.

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•	Achievements of celcom:                                         

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•	Achievements of celcom:                                         

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1. 5th Asia Best Employer Awards 2014
Asia’s Best Employer Awards (Telco)
2. KLIA Awards 2013

Service Outlet Of The Year – Overall
3. 2014 Frost & Sullivan Malaysia Best Customer Experience in   Telecommunications

Best Practices in Customer Experience

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Name: Celcom Berhad

Industry: Mobile Telecommunications

Founded :1988

Owner :Axiata Group Berhad

Services :2G, 3G, 4G LTE services on its postpaid and Xpax prepaid brands.

Brand Vision : Pleasing our customers and exceeding their expectations.Empower the customers with choices and innovative solutions that will give them greater control and freedom to live it to the fullest.

Mission : To become the finest enterprise in the county