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PLEASE READ FIRST

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Supplemental Lessons

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These are in student notebook under resources and in the teacher app under supplemental lessons. Here they are in printable format!

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To reach the iLit Helpdesk for technical support, please contact: 800-234-5832
https://pearsonnacommunity.force.com/support/s/k12-curriculum-support-form

To best facilitate a support request, please include the following information (as it applies to your issue).

If you are calling the help desk, have the information available.

If you are using the support form to submit via the web, include the information in the description box.

This information is crucial in trouble shooting, especially when it comes to user related issues or content.

iLit Product  (iLit 20, iLit 45, iLit ELL, iLit 90)

District and School

Class

Grade Level

Unit number, Lesson or week and Section (i.e. “Read Aloud Think Aloud” or “Work Time”)

When did the issue start happening? How often?

If user related issue list of teacher and students with this issue

Device type and operating system

Windows computer, Macintosh, Chromebook, iPad, Android.

Browser type if applicable

Chrome, Safari, Firefox

Clear description of the issue and what it is or is not doing that is expected.

Screenshot if available

Is this an existing issue? If so, current case number?

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In order from lowest to highest lexile