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(source from google) "conversation between two or more persons."  this is important in travel and tourism because it has a lot of face to face communication and people need to be confident and clear when developing a dialogue with customers.

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Your customers will learn to trust you if you do what you say. Keep your commitments, call when you say you will, and always follow through.
beth.

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Having good communication skills in the workplace is all about being able to convey information to people clearly and simply, in a way that means things are understood and get done. It's about transmitting and receiving messages clearly, and being able to read your audience.

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Having good communication skills in the workplace is all about being able to convey information to people clearly and simply, in a way that means things are understood and get done. It's about transmitting and receiving messages clearly, and being able to read your audience.

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beth

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businesses will question their customers on how there experience with them has gone, this is so the business know what they lack or what they are good at so further improvements can be made by the business to get more custom and ensure all customers get the best of whats to offer. questionnaires give companies the opportunity to improve customer relationships and they let the customer know that the business is always working towards something better.

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ensuring you are listening to the customer is a good form of communication skills. showing interest is massively important in order for the customer to feel important. 

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ensuring you are listening to the customer is a good form of communication skills. showing interest is massively important in order for the customer to feel important. 

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beth

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As for the written communication, the sender must think about spelling, grammar and include all the right information so the customer does not get confused or think it is just spam letters

Esraa.

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Also being friendly with your customer is good customer service as it allows them to connect with you.

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Also being friendly with your customer is good customer service as it allows them to connect with you.

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aisha

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Asking clear and understandable questions to a customer shows that you are actually listening to them and showing interest.

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Asking clear and understandable questions to a customer shows that you are actually listening to them and showing interest.

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beth

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this is something that should come naturally within customer service. good listening to a customer and understanding there needs and requirements benefits both the customer and business because listening right the first time improves reviews for that business.

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The staff can communicate with the customers in different way rather than just verbal communication, such as eye contact, if customer makes eye contact wit the staff could mean that they want them to come over if there is a slight distance between them so they avoid shouting across the building, even a smile could is communicating as this will make both the customer as staff member feel more comfortable approaching and speaking to one another.
Esraa

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(building a rapport)                                              "A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well." it is always good to build a strong reliable relationship with customers because they are more likely to give there custom again. building good relationships with customers and having repeat business shows that person that they are doing a good job.

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(building a rapport)                                              "A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well." it is always good to build a strong reliable relationship with customers because they are more likely to give there custom again. building good relationships with customers and having repeat business shows that person that they are doing a good job.

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having empathy in the customer allows you to connect with them and encourages them to trust you and understand their feelings. 

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having empathy in the customer allows you to connect with them and encourages them to trust you and understand their feelings. 

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Beth.

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good communication also includes good posture and this helps people to understand whether you are open to discussion with another person

aisha

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having good communication skills involves eye contact with the customer.

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having good communication skills involves eye contact with the customer.

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Beth.

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Communication skills:

face to face;

telephone eg call centre;

building rapport;

effective listening;

questioning;

developing a dialogue;

non-verbal communication eg body language, eye contact;

written communication