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https://youtu.be/ntI2jdyE-7s

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Cancellation of the internship as the restriction movement order (RMO) extended

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Make cancellation booking from today until 31st of March

Record the E-payment link in record book

*Resort did not accept any booking or guest starting today due to Restriction Movement Order (RMO) and travel ban

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Manage booking from Booking.com’s website. Total bookings: 35

Manage booking from Expedia’s website. Total bookings: 11

Manage booking from Agoda’s website. Total bookings: 1

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

Open the cake form and send it to server room and pastry section

Make cancellation bookings for the staff rates booking

# data[].attributes.body
Manage booking from Booking.com’s website. Total bookings: 32

Manage booking from Expedia’s website. Total bookings: 25

Manage booking from Agoda’s website. Total bookings: 4

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

Open the cake form and send it to server room and pastry section

Get the guest voucher from Finance department

# data[].attributes.body
Manage booking from Booking.com’s website. Total bookings: 41

Manage booking from Expedia’s website. Total bookings: 19

Manage booking from Agoda’s website. Total bookings: 3

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

Open the cake form and send it to server room and pastry section

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OFF DAY

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Manage booking from Booking.com’s website. Total bookings: 33

Manage booking from Expedia’s website. Total bookings: 10

Manage booking from Agoda’s website. Total bookings: 6

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

Open the cake form and send it to server room and pastry section

# data[].attributes.body
Manage booking from Booking.com’s website. Total bookings: 32

Manage booking from Expedia’s website. Total bookings: 18

Manage booking from Agoda’s website. Total bookings: 2

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

Send the cake form to server room and pastry section

Filing May's booking

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Manage booking from Booking.com’s website. Total bookings: 20

Manage booking from Expedia’s website. Total bookings: 21

Manage booking from Agoda’s website. Total bookings: 5

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

Attend Town Hall for this month which hosted by HR department at Dewan Cenang

Listen to room occupancy forecast for the next three month by General Manager, Mr Clement Paul

Listen to COVID-19 topic: "How To Strengthen Your Immune System to defend Virus" by Naturalist of Meritus Pelangi, Mr Selva

Filing today's booking

# data[].attributes.body
Manage booking from Booking.com’s website. Total bookings: 34

Manage booking from Expedia’s website. Total bookings: 29

Manage booking from Agoda’s website. Total bookings: 2

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

Send the cake form to server room and pastry section

# data[].attributes.body
Manage booking from Booking.com’s website. Total bookings: 34

Manage booking from Expedia’s website. Total bookings: 26

Manage booking from Agoda’s website. Total bookings: 3

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

Send the cake form to server room and pastry section

Take A4 paper for Reservation department

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Manage booking from Booking.com’s website. Total bookings: 40

Manage booking from Expedia’s website. Total bookings: 14

Manage booking from Agoda’s website. Total bookings: 10

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

Send the cake form to server room and pastry section

Filing April's booking

Filing staff special rates booking

Organize the chart board and take away the old and unimportant notice

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OFF DAY

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Manage booking from Booking.com’s website. Total bookings: 41

Manage booking from Expedia’s website. Total bookings: 37

Manage booking from Agoda’s website. Total bookings: 9

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

Send the cake form to server room and pastry section

*Because of the COVID-19 issue, the revenue team try to overcome the decline of room’s booking by implementing a promotional rate and discount for each room type

*The total number of booking increase because of the special rate for Malaysian and Singaporean residents called "Cuti-Cuti Malaysia"

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Manage booking from Booking.com’s website. Total bookings: 12

Manage booking from Expedia’s website. Total bookings: 15

Manage booking from Agoda’s website. Total bookings: 1

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

*Room’s booking seems slow due to the COVID-19 outbreak

# data[].attributes.body
Manage booking from Booking.com’s website. Total bookings: 49

Manage booking from Expedia’s website. Total bookings: 41

Manage booking from Agoda’s website. Total bookings: 6

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

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Attend orientation day which conducted by HR Training Manager, Mr Basham. It starts from 9 am until 6 pm

Tour around the facilities in the resort with other trainees

Listen to the safety and security measure in the resort by Mr Subra, Manager of Safety & Security department

Q&A session

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OFF DAY

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Manage booking from Booking.com’s website. Total bookings: 44

Manage booking from Expedia’s website. Total bookings: 18

Manage booking from Agoda’s website. Total bookings: 13

Record the E-payment link in record book

Charge credit card payment for Agoda's booking

# data[].attributes.body
Manage booking from Booking.com's website. Total bookings: 49

Manage booking from Expedia's website. Total bookings: 35

Manage booking from Agoda's website. Total bookings: 2

Charge credit card payment for Agoda's booking

# data[].attributes.body
Manage booking from Expedia's website. Total bookings: 34

Learn how to manage booking from Agoda's website from Ms Liyana. The process is slightly different from Expedia

At first, I'm quite confused with these two websites but after several attempts practicing I'm getting better. It is also because of the monitor and help from Ms Liyana

Learn how to charge credit card payment for Agoda's booking from Ms Hafezah. The tool used for credit card charges is payment terminal or also known as credit card terminal

# data[].attributes.body
Manage booking from Expedia's website. Total bookings: 17

Manage booking from Agoda's website. Total bookings: 10

Learn how to manage booking from Booking.com's website. Total bookings: 23

Attend Town Hall which hosted by Reservation & Revenue department at Dewan Cenang. The event started at 3 pm

Listen to the financial statement and forecast of the resort for past few months and the COVID-19 issue

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Manage booking from Expedia's website. There are total of 47 bookings for today

The guest detail such as their name, country, date of check-in and check-out, type of room and additional request will be key in the PMS Opera

This system provides the tools to help the business run the operation at a greater level of productivity and profitability

# data[].attributes.body
Manage booking from Booking.com's website. Total bookings: 47

Manage booking from Expedia's website. Total bookings: 31

Manage booking from Agoda's website. Total bookings: 11

Charge credit card payment for Agoda's booking

Follow Ms Alysha to the server room and pastry section to learn how to ask for cake form approval

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OFF DAY

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Ms Liyana show me how to manage the booking come from Online Travel Agent (OTA) such as Booking.com, Expedia and Agoda

The data of room reservation and booking will be key in PMS Opera

I try to do Expedia booking with the help of Ms Liyana

Ms Munirah ask me to join department meeting with other staff for Town Hall event next week. The purpose of meeting is to discuss the list of programs and menu for the event

The event will be held on 25/2/2020 with the theme of "Women Day". All women staff are encouraged to wear pink outfit during that day. Our department will be hosting for Town Hall for this month

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Ms Sally give me a sample of questions for the test and I need to answer it in Microsoft Office Word.

The questions are asking about the basic information of resort such as the location, the package and the services

I admit that some questions are quite tricky and Ms Sally ask me to recheck again before submit it

After finished the test, Ms Sally explain to me the detail of each room and its category

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Ms Sally ask me to continue study about the website of the resort

She told me that the test will conduct tomorrow because of her busy schedule on today

She give me two hours from 1 pm to 3 pm to do a self tour around the resort so that I get know and familiar with the location of facilities in the resort

The tour is supposed to be lead by Ms Sally, but because of her current condition of pregnancy, I am willing to do my self tour alone

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Mr Basham give a briefing about Reservation & Revenue department. I will be working in this department for 2 months and the other 2 months in Front Office department.

He introduce each of the staff at the department:

*Revenue Director: Madam Theresa Lee

*Reservation Manager: Ms Sally Wong

*Reservation Assistant: Ms Suriani

*Reservation Staff: Ms Hafezah, Ms Liyana, Ms Munirah and Ms Alysha

My supervisor, Ms Sally ask me to study the website of resort and memorize each of information in the website such as the room rates, room types, product and services provided and the facilities.

Ms Sally will conduct a test to make sure I fully understand about the services offered by this resort. So that it will be easier for me to answer if any guest asking me about Meritus Pelangi.

I am also asking the other staff about their experience working in reservation department and also any other information regarding this resort.

*Meritus Pelangi website: https://www.meritushotels.com/en/meritus-pelangi-beach-resort-spa-langkawi/index.html

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Report to Human Resource department and meet the Training Manager of Meritus Pelangi, Mr Basham

Mr Basham give a simple, short briefing and introduction of Meritus Pelangi

Tour around the department, kitchen, rooms and lobby area in the resort with HR staff, Ms Zuzi

Get a complete set of uniform from laundry section

Head to the staff quarters and take a rest. Mr Basham told us that we will start our training tomorrow, on 18/2/2020

# data[].attributes.body
Manage booking from Booking.com's website. Total bookings: 50

Manage booking from Expedia's website. Total bookings: 20

Manage booking from Agoda's s website. Total bookings: 9

Charge credit card payment for Agoda's booking

# data[].attributes.body
Manage booking from Booking.com's website. Total bookings: 50

Manage booking from Expedia's website. Total bookings: 11

Manage booking from Agoda's website. Total bookings: 4

Charge credit card payment for Agoda's booking