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What went well?

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How do you deliver value in your customer e-mails?

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How do you deliver value in your customer e-mails?

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What needs to be improved?

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What is your secret regarding E-mail Management?

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What is your secret regarding E-mail Management?

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For which topic will be a reusable template useful for customer communication?

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For which topic will be a reusable template useful for customer communication?

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Better summary of points (shorter / clearer emails) after looking at examples from others.

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introduciton emails keep short, bullet of 3 key things, and close with next steps

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introduciton emails keep short, bullet of 3 key things, and close with next steps

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more clear e-mails; used better subtitles

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more clear e-mails; used better subtitles

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e-mail structure and the summary of to dos

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e-mail structure and the summary of to dos

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for emails that need to be kept for reference material, be clear to indicate the action to keep for reference.

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for emails that need to be kept for reference material, be clear to indicate the action to keep for reference.

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Folders for important clients or projects.

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Folders for important clients or projects.

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Always include links, to enable the customer(s) to dig deeper into information if they desire on their own. Hyperlinking texts in our emails to additional information.

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leave room to approach the client again to talk about other relevant subjects

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leave room to approach the client again to talk about other relevant subjects

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e-branding explanations and where to source

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e-branding explanations and where to source

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quickly show them how they will win/get out of the interaction

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quickly show them how they will win/get out of the interaction