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Main reasons a case won't copy from OSC to Mosaic.

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idiots guide, FAQ's, clear guidelines on why cases won't carry over etc

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trouble shooting document with frequent issues and fixes

A - a list of the standard issues found to save searching the chat

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Trouble shooting document. For not copying over from OSC, checks to carry out, not in RN Queue, etc.

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Troubleshooting document for not copying over from OSC, checks to carry out etc.

Check no spaces in phone number, no letter in place of 0

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Screenshots of how to for pledges/ transactions

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Troubleshooting re pledges and payments as described by Ed today or is that for e-bis

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Trouble shooting guide/document -balancing pledges/transactions before closure - screenshots

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Reason why case not being picked up in Ebis - Not moved to stage 3

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Reason why lines have turned red on case list - someone has sent a note on the case

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perhaps a specific guide on what csc's need to know and do on Mosaic?

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each champion to have a list of what fund providers require bank statement

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A list of things that a Mosaic champion should know and be able to support with

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How to set up a skeleton case