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NEW NUR SYAHIDAH BT MOHD PAZLI YUSFO H20B1574 INDUSTRIAL TRAINING  REPORT

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Nur Syahidah Binti Mohd Pazli Yusof H20B1574

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INDUSTRIAL TRAINING VIDEO PRESENTATION ( HOTEL CASUARINA @ KUALA KANGSAR

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BORANG PENILAIAN PRESTASI PELAJAR (COMPLETE)

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BORANG PENILAIAN PRESTASI PELAJAR (COMPLETE)

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·Shift 3pm - 11pm

·Arrive at the hotel at 3pm to meet with Human Resources Casuarina @ Kuala Kangsar (Mr. Khairul Naim) for a briefing

·Briefing tentang hotel & department yang ada ( ice breaking with all staff member)

·Meet with SV F&B ( Mr Asyraf introduce all about F&B service that available in hotel).

· Participated as serving and waitress for Majlis Berbuka Puasa Pejabat Tanah Daerah Kuala Kangsar

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( Buffet Ramadan )

•After arrived (shift 3pm - 11pm)

•Help together with part time staff do wiping , arrange table & chair , setup all thing for buffet ramadan

•Helping serving for guest reservation for majlis berbuka puasa

•After finish buffet , do clearing table , wiping all , arrange all things cutleries at right place .

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Shift 3pm-11pm

•Start day 3 with check on menu of the day & check the table for reservation who guest booking for buffet ramadan

•After check , setup all cutleries at stall food station & do some wiping glass , plate , cutleries and others .

•Check the menu tagging based on list & check the menu of food after kitchen staff finish cook & served .

•Most of guest from Sri Kancil Sdn Bhd

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Interview Sous Chef of Casuarina Hotel Kuala Kangsar 

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Shift 3pm - 11pm

•Setup all things for majlis berbuka (bersama anak2 istimewa)

•Guest from TV stesen production , artis enjit2 semut (dato awie , bell ngasri , joey n other )

There was a programme (Sumbangan dari produksi Enjit Enjit

Semut kepada pelajar PPDK Nur Hikmah di Hotel Casuarina @

Kuala Kangsar yang di sampaikan oleh Y.Bhg Dato' Awie) .

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Shift 3pm - 11pm

•Do the same things after arrived (3-11pm)

•Do wiping , cleaning , setup all things for buffet ramadan before guest coming .

•Help the guest who needs help (especially old & children guest )

•Setup preparing for vvip guest (Berbuka Puasa)

•Do cleaning , wiping , setup back all table setting (after closing ) for tomorrow event .

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Shift 3 pm - 11pm

•Weekday mostly was the hectic day for fnb department .

•Today all the team have to make sure that all the things (glass,plate,cutleries,bowl & so on ) prepared well .

• After guest arrived , the food already can be take before azan maghrib

• Check all the food enough , so that the guest not wait too long .

• All everything went well from start until end .

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Shift 3pm - 11pm

•Help prepare drinks for guest

•Arrange tagging for today menu

•Cleaning , wiping , arrange cutleries at right rack

•Setting table (for guest reservation )

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Shift 3pm - 11pm

Continue doing wiping all cutleries n plate setup for buffet ramadan

•Check all menu listing for today menu & find food menu (tagging )

•Waiting for guest reservation arrived & check make sure all going well

• Before shift end , do clearing and cleaning session and setup setting buffet line for sahur & breakfast

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Chef help put candle around the corner to prevent from insect or fly come at food . 

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Wipe, arrange, and set all tables for the Ramadan buffet .

Check all the things & make sure all the food is sufficient & help the kitchen department to add side dishes if they run out.

Open the wrapper before azan maghrib , check the environment ( sometimes insect n fly coming out ) make sure food already to be taken by guest

Make sure all guest feel satisfied & feel happy to be here

Do clearing , collect all things after guest finish eating .

Do wiping , setup all the table setting back to normal ( after guests go home) .

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Check list how many guest for today reservation

Set all the table reservation with tag guest reservation name (how many guest )

Set the table with cutleries and make sure there are enough tables for today's reservation .

Check menu of today & arrange food tagging .

Check food stall station have enough plate , cutleries , tongs, and others .

Do clearing plate , collect all , cleaning table after guest go back home .

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• After arrived , all part time worker n intern worker do wiping plate , cleaning table , cutleries , glass and other

• Help other barista worker make drinks for buffet ramadan (4 types of drinks )

• Check all menu list on the day , check all number guest do reservation for setup the table with cutleries .

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Full book for reservation for today

Majlis Berbuka Puasa with Pelajar Anak- Anak Tahfiz

Verify the entire menu that day, as well as the number of guests who made reservations so that the table is set up with cutlery.

Menu change everyday so make sure all the food already well prepared from kitchen department .

After guests have finished eating, clear the area and gather everything. Wipe and return all table settings to their original configuration after guests have left.

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• Do the wiping , arrange , all table setting for buffet ramadan

•Check all the menu on list for today  .

•Setup all food at food station based on menu list .

•Clearing all the table after guest finish eating .

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Collect all the plate and cutleries at rack , arrange at food stall station .

Arrange food & drinks tagging based on menu today

Make sure all the food have be tagging so easy for guest know the menu for today

Do some clean up the stall and table reservation

Check up all table setting for reservation guest

Cleaning the bar station make sure it clean

Waiting for guest come for buffet ramadan & check all make buffet ramadan going well as planned .

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After arrived at 3.00 pm , make sure all the things setup have been finish ( check at steward hotel department that they already clean and wash all things)

There are get call from room service (get order ) Help prepare for order by customer

Do wiping all things that take from steward department and setup arrange at all food station before food ready there .

After everything have been finish , waiting for guest to come , welcoming the guest and introduce about menu a little bit if they ask about anything

After finish the buffet ramadan for today , make sure all the things clean as well for sahur and breakfast .

Arrange all things for sahur and breakfast for tomorrow before shift end .

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After arrived , all part time worker n intern worker do wiping plate , cleaning table , cutleries , glass and other

After food have been setup , check all tagging menu food , drinks and clean the food station if have dirt spot from yesterday buffet ramadan

Make drinks for buffet ramadan at bar ( Matahari Coffee House )

Cleaning the bar station make sure it clean & Waiting for guest come for buffet ramadan after that check all make buffet ramadan going well as planned .

Lastly , before end of shift make sure all things setup for sahur & breakfast have been done .

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Start the day with wiping all the cutleries , plate , glass & so on .

Helping topup food & drinks before buffet ramadan in container

Check the stock of drinks at store & make sure all the things enough for a month of ramadan

Arrange all the appetizer , dessert in proper place so that guest can take it for easy .

After iftar , collect all the plate, glass , cutleries from guest table so that guest can enjoy other food .

Collect all the things to steward department for do clean the dish .

Before end of shift , setup all table setting back and prepare for sahur & breakfast .

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Setup table at outdoor place because reservation was full (weekend)

Check outdoor table reservation & food stall station and cleaning the stall

Wiping , clean , setup for buffet ramadan include food & drinks

Help kitchen staff topup food in buffet food container

After buffet ramadan end , clearing & collect all plate n glass

Setup all table setting for sahur & breakfast .

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Setup table reservation for last buffet ramadan

Make drinks at barista coffee house for buffet ramadan

Make sure all the food & drinks ready to serve to guest

Arrange all the food at food station corner

Help the guest need help ( want other drinks , so on )

After buffet ramadan end , help each other do clearing , cleaning indoor & outdoor site

Setup for last sahur & breakfast setting table & food station . ( Before end shift )

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Arrange table & chair back to normal (end of buffet ramadan) , clean the table outdoor & take balance of it to put in the store .

Help other worker at barista coffe house doing clean up all things because ramadan will end .

Learn from other worker how to take order from customer (room service order , ala carte )

Welcoming and greeting the guest when guest enter the coffee house . Take order from guest and send to kitchen for iftar & serving food & drinks to the guest .  (Ala carte menu only)

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Eid Mubarak at Hotel@Casuarina ( Matahari Coffee House open as usual 11.30am-9.30pm

When Hari Raya first introduced the ala carte menu, guests were only able to eat food and beverages from the menu. After the guest enters the hotel, we should greet and welcome them. Ask and take orders from guests, and serve food and beverages.

At the same time, receive calls for room service reservations and assist in the preparation of food for delivery to the guest room.

Learn how situation of normal day after ramadan .

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Shift morning 7am-3pm ( Breakfast day )

Check all food & drinks for breakfast

Cleaning & clearing glass & plate on the table after guest finish breakfast

Take customer order & serve food to customer .

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Day 27 Saturday ( 13 April 2024) ( BUFFET AIDILFITRI ) 

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Day 27 Saturday ( 13 April 2024) ( BUFFET AIDILFITRI ) 

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Shift morning (7am-3pm)

Setup food & beverages (plate , cutleries , so on)

Waiting guest to come & check guest name on list for breakfast

Clearing & cleaning table after guest finish eat

After breakfast time over ( start clearing & cleaning all breakfast thing )

Setup place for buffet aidilfitri (12 pm - 5pm)  ~ cutleries , plate , glass , food & beverages & others

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Day 28 ( Sunday 14/4/2024) Day 2 of BUFFET AIDILFITRI

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Day 28 ( Sunday 14/4/2024) Day 2 of BUFFET AIDILFITRI

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Shift morning ( 7am-3pm)

Setup food & beverages (plate , cutleries , so on)

Waiting guest to come & check guest name on list for breakfast

Clearing & cleaning table after guest finish eat

After breakfast time over ( start clearing & cleaning all breakfast thing )

Setup place for buffet aidilfitri (12 pm - 5pm)  ~ cutleries , plate , glass , food & beverages & others.

Waiting guest to come for buffet aidilfitri

Clearing & collect food from guest room ( room service )

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Shift 2pm-10pm

Wiping cutleries (breakfast) clean table , arrange cutleries in box , make sure it look orderly & neat .

Arrange back all plate at their place

Arrange & clear all rubbish at food tagging space , wiping all the dirt at food tag case

Waiting guest to come at Matahari Coffee House

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Shift 2pm-10pm

Arrange , wiping cutleries that have been used during breakfast time .

Clear & clear the table after guest finish eat .

Wiping the table & arrange back cutleries on the table for next guest

Serve drinks to the guest .

Setup glass , plate & other for next breakfast for tomorrow

Learn keyin order on cashier with assistant F&B

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Morning shift (7-3.00pm)

Prepare coffee & tea for breakfast

Clearing & clean the table after guest finish

Take plate & glass that guest have been use at guest room ( room service )

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Shift 8am-4pm

Waiting for guests arriving for breakfast . Then cleaning and clearing the bar (Matahari Coffee House) (wiping, replenishing condiments, arranging additional items).

When breakfast is finished, begin removing and cleaning everything from the breakfast area.

Following 11.30 a.m., begin the ala carte session. Upon the conclusion of the breakfast session at 10:30. A la carte dining are served once the daily session gets underway. Serve tables and accept orders from guests as soon as they come at Matahari Coffee House.

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Shift 2pm-10pm

After lunch, begin by assisting a team member with clearing. Tomorrow's buffet breakfast and table settings will be set up.

Greeting and waiting for guests to arrive at Matahari Coffee House assisting guests with their needs.

Check item at Matahari Coffe House bar & restock item , fill all the items that have been used up, then put the fresh items in the appropriate location so that it looks neat.

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Setup for Hi-Tea ( JPN )

Do clearing after hi-tea session end

Do clearing in KENANGA HALL after JPN event meeting have been end .

Setup back thing for next event  (table cloth , table , chair , mineral water , paper&pen and others .

Setup for buffer lunch event  at swimming pool side (tomorrow event )

Delivered food & beverages for room service at guest room .

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Help part time worker do clearing table setting at Chirga Room ( collect cutleries & table cloth )

Clearing lunch session event buffet ( Lumut Port )

Setup for buffet Jamuan Aidilfitri ( Mariwasa Company )

Clearing & cleaning at table after guest finish eating .

Setup  for next event ( Dinner Lumut Port ) 38 pax

After dinner finish , collect , clearing , cleaning table and buffet dish . Do wiping cutleries and do table setting at table as usual for breakfast tomorrow .

Setup for breakfast event for tomorrow

Do closing bar ( cleaning & clearing Matahari Coffee House)

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Helping part time worker do wiping cutleries

Arrange table & chair for housekeeping cleaning the floor after lunch buffet session end

tidying up, collecting trash, arranging table chairs after the ceremony is over at Kenanga Hall .

Bring the table & chairs from Kenanga Hall to the MP hall for next event ( Setup table & chairs for meeting event )

Do closing bar before shift end . ( cleaning & clearing Matahari Coffee House )

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Shift morning ( 7am-3pm)

Put food & beverage tag name at food container buffet

Waiting guest coming for breakfast

Clearing and cleaning bar ( Matahari Coffee House ( wiping ,topup condiment, arrange other things )

Clearing & collect plate and cutleries after guest finish breakfast after that wiping the table and setup back cutleries on the table

At the noon , setup for lunch session for next event at Kenanga Hall ( arrange table & chairs , cutleries , wiping glass , plate and so on )

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Shift morning ( 7am-3pm)

Setup food tagging for breakfast buffet

Waiting guest coming & check breakfast guest name on breakfast list

Help make new beverage for guest who requested other beverages from breakfast beverages .

learn how to use the cashier with other permenant staff .

After breakfast session end , do clearing & cleaning table & buffet breakfast , make sure setup all things as usual back .

At noon (inspira lunch at matahari coffee house ) ( 3 dorm for 3 round table *20pax) , check all food and beverages for lunch and after guest finish eat do clearing & cleaning all things in the table back .

After that , at Kenanga Hall there are additional pax for vvip guests, so should add and rearrange the place to make all guests feel comfortable ( do table setting , add glass , cutleries & so on )

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Shift evening (2pm-10pm)

Help wiping cutleries , setup table as usual in Matahari Coffee House

Start 4pm help other worker decorations for tomorrow event ( Sambutan Hari Raya Aidilfitri with all Casuarina@Kuala Kangsar staff )

Help finish all table & chairs , decorations, stuff for tomorrow event make sure all things going well

Before shift end , help doing Closing bar at Matahari Coffee House

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Majlis Sambutan Hari Raya at Casuarina Kuala Kangsar

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Shift evening (2-10pm)

Sambutan Hari Raya Aidilfitri with Casuarina@Kuala Kangsar staff begin

Arrange food because all the staff brings food (potluck)

After event start , all the staff begin event & the sambutan hari raya with staff going well until end .

After event end , start clearing & cleaning back to normal

Arrange table & chairs , wiping , cleaning & setup back

Do the table Service when guest come at Matahari Coffee House

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Day 45 (1/5/2024) Wednesday (OFF DAY PUBLIC HOLIDAY ) 

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Day 45 (1/5/2024) Wednesday (OFF DAY PUBLIC HOLIDAY ) 

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Shift evening (3-11pm)

Wiping cutleries , tongs, plate , bbplate , glass (breakfast morning session) & arrange at their buffet place

Do table service and take order when guest arrive at Matahari Coffee House

At the evening , setup table setting for SIME DARBY ( Dinner Buffet Event ) at Kenanga Hall

100 pax (Include 3 dorm for vvip )

After finish setup setting , do clearing & cleaning for closing bar ( Matahari Coffee House )

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Shift evening (3-11pm)

Start day with preparing table setting for guest order at Matahari Coffee House ( 11 person from Ahli Parlimen Kuala Kangsar )

After finish , help part time worker print out food & beverages tagging for next event at Kenanga Hall .

Check everything make sure event going well before event start ( food & beverages , food , stall and others)

Get ordering from guest for room service & delivery the order of food & beverages  to guest room .

After event at Kenanga Hall finish around 10.30 pm , we start do clearing & cleaning in the hall untill finish  12.00 am with is, collect plate & glass ,cutleries , dirty table cloth ,rubbish , dirt , arrange table chairs & so on .

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Shift 4pm-12am ( Event Wedding “dinner buffet”)

Setup for vvip buffet event in Matahari Coffee House & Outdoor side

Arrange buffet food & beverages ( setup glass & plate at the corner , serving gear & put the food tagging at buffet food container )

Make 2 types beverages for buffet event ( air sarsi & sirap selasih )

Before event start , pouring the beverages in the glass for vvip table .

Collect the dirty plate & glass after guest have been finish .

Do clearing & cleaning after event wedding session end and setup buffet set for breakfast session (tomorrow)

Do closing bar at Matahari Coffee House .

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Shift morning (8am-4pm)

Assemble the breakfast buffet's food tags, Take a look at for arriving guests and verify their names on the guest list.

Do clearing breakfast session table after guest finish eat and breakfast time over (7-10.30am) clearing session ( 10.30 - 12.30 pm)

Clear chairs from Matahari Coffee House at 1pm for tomorrow's function in Kenanga Hall.

Set up chairs and tables with serving items for VIP and regular guests.

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Shift morning (7-3pm)

Organise the breakfast buffet's food tags. Keep an eye out for arriving visitors and confirm their names on the guest list.

After breakfast session end (10.30) & start cleaning for next event ( PERTUBUHAN SAHABAT ALQURAN DI HATIKU NEGERI PERAK ) {lunch buffet / Jamuan Raya Aidilfitri} should be finish set up for event before 11.30 pm

Jamuan Hari Raya begin (11.30-2.00pm)

During the event, we must ensure that all food & drinks are sufficient, check guests who need help, and finally carry out the activity of lifting dirty glass plates on the guests' tables after the guests have finished eating

Cleaning session after event end ( table & table cloth , cutleries , chair , floor etc.)

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Shift morning (7am-3pm)

Set up food tags for the breakfast buffet. Welcoming greetings when guests come, check their names on the breakfast list.

When the morning session is over, tidy up and clean the breakfast buffet and tables, then make sure everything is back in its initial position.

After the breakfast session, which concludes at 10.30. The daily session begins, and the meal given is arranged ala carte. When guests come at Matahari Coffee House, provide table service and receive their orders.

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Day 56 ( 11/5/2024) Saturday [Medical Certificate/ Appointment Clinic ]

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Day 56 ( 11/5/2024) Saturday [Medical Certificate/ Appointment Clinic ]

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Shift morning (6am-2.00pm)

As early as 6.30 a.m. guests request breakfast. We have to leave early and prepare breakfast before 6.30 a.m. so that the guests can eat at their leisure. And at the same time making drinks and verifying that the department kitchen has placed food on the food buffet.

When the breakfast guests have left, clear the table and begin the process of cleaning all of the food and beverages. ( Breakfast session end)

“Start ala carte session after 11.30am “. Following the breakfast session, which concludes at 10.30. The daily session begins, and the meals are served ala carte. When visitors arrive at Matahari Coffee House, conduct table service and take orders.

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Shift (12pm-8pm)

Helping other member setup buffet breakfast item after finish clearing session

Get a visit  from Raja Dihilir Perak Raja Iskandar Dzurkarnain ibni Almarhum Sultan Idris A’fifullah Shah

Preparing lunch for Royal Visitors Raja Dihilir at table (help worker when need help for taking food and beverages)

After lunch session done until evening , help other worker setup dorm for event Kolej Komuniti Chenderoh ( dinner ) at 7:30pm and do clearing & cleaning after event end ( do closing before shift end)

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Shift (2-10pm)

Start with help team member do clearing after lunch session end . Setup table setting and buffet breakfast for tomorrow

Waiting and welcoming guest when they come to Matahari Coffee House , help accompany guest and ask anything if they need something. (Table service)

Preparing food for dinner Kolej Kemuniti Chenderoh at 7.30pm waiting guest until finish eat . After event done , do closing bar before shift end .

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Shift (12-8pm)

Focus on setup back breakfast buffet as usual after finish breakfast session

Geeting and waiting for guest enter the Matahari Coffee House, offering assistance to those in need, and answering any questions they may have. ( Table Sevice )

At around 2.30 pm , me and team member should setup for event tomorrow ( aroud 60 pax ) . Setup table , chair , table setting , buffet line and so on .

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Shift (10-6pm)

Helping member do clearing breakfast session around 10.30am and setup to normal session breafast session

Check Kenanga Hall before food arrives , make sure all serving gear , cutleries , setup before event start

After event end , help other staff do clearing all things in Kenanga Hall before shift end .

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Shift (2-10pm)

Wiping and arranging items that have been cleaned and washed in the usual place when the event is over. Check the item if there is any damage or breakage before storing it in a safe place to prevent unwanted incidents from happening to the customer.

Serving guests who come to Matahari Coffee House, delivering food ordered by guests. After the guests have finished eating, clean the guest dining table and then rearrange the cutlery on the table for the next customer to use.

Do closing bar , check make sure all things Wash and dry the bar, utensils and any other equipment used. Wash and put away glasses, checking for chips or cracks. Restock any products that are low, and everything stored in the fridge.

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Shift (9am-5pm)

As breakfast guests leave, assist team members in cleaning the dining area table and restocking the food area if necessary.

After breakfast, the cleaning and tidying procedure is completed promptly until everything is neat and tidy, and the glasses, cups, plates, and silverware that have been washed and wiped are returned to their rightful settings.

Receives reservation orders from customers and must prepare and set up special guest areas (including setting up cutlery on the table and so on based on the menu that the guest ordered).

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Shift ( 6.00am-2pm )

The breakfast session begins at approximately 7 a.m.; verify the guest list and help them upon arrival.

Check up the food tagging of breakfast buffet dan refill beverages (juice & plain water ) for guest

Once breakfast is over, tidy up and clean up the area before resetting the buffet for breakfast the following day.

As soon as the ala carte session starts, obtain the customer's reservation order and have the venue and food ready before the guests show up.

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Shift 2pm-10pm

When the breakfast session is done, check to see if there are any items that have been washed and should be stored in their rightful position.

Serving and greeting customers at Matahari Coffee House. ( Take order food & beverages)

Delivering food to the room of guests who order room service

Get reservations for dinner , so should prepare table reservations and setup for everything before guest arrive

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Shift (6am-2pm)

When the breakfast start , help do beverages for breakfast session based on the list

Check the food tagging and arrange Ensure food & beverages is available for guests

Once the breakfast session is over, see if anything has been cleaned & wipe and has to be put back in its proper place.

Assisting the kitchen staff in managing food for the hotel staff and bringing food and drinks to the staff cafe.

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Shift (6am-2pm)

Set up breakfast food & beveragas before guest enter the coffee house

Assist guest when they need help & ensuring guests have everything they need for a comfortable and enjoyable .

Cleaning and clearing at bar Matahari Coffee House ( check item , restock , wiping item at bar )

After session breakfast end , do clearing breakfast and setup item for breakfast tomorrow

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Event order for this week ( follow based on it) 

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Shift (6am-2pm)

Prepare breakfast, including the food and beverages, and make sure everything is ready for guests to arrive.

Once breakfast is over, the area needs to be cleaned and organised, including the tabletop, chairs, silverware, etc. to set up the breakfast area once more in preparation for the one scheduled for tomorrow

There is an event scheduled for noon, and in accordance with the current event order, fine dining arrangements must be made (table, chair, cutlery)

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Shift (8am-4pm)

Help team member topup food . Check the guest list and assist them upon arrival; the breakfast session starts at around 7 a.m.

Check the food labelling at the breakfast buffet after that, and replenish guests' juice and plain water bottles.

After breakfast, the cleaning and tidying process is completed immediately until everything is nice and tidy, and the cleaned and wiped glasses, cups, plates and cutlery are returned to their proper places.

(Ala carte session start 11.30am-9.30pm) Taking orders for food and drink at Matahari Coffee House and serving and greeting customers.

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Shift (7am-3pm)

Make beverages for breakfast meal , check everthing make sure food have been ready .

Greeting & welcoming guest when they enter the coffee house & do check list name of guest

Following breakfast, the cleaning and tidying process is promptly continued until everything is neat and tidy, and the cleaned and wiped glasses, cups, plates, and silverware are returned to their respective locations. When (A la carte session starts at 11.30am and ends at 9.30pm): Taking food and drink orders at Matahari Coffee House, as well as serving and greeting guests.

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Shift (7am-3pm)

Before breakfast start , check table , buffet line , food & beverages based on itinerary event

Breakfast session start 7 am , welcoming and greeting guest at front office .

After Breakfast food & beverages have been prepared , guest start enter the coffee house around 7.15am .

Clean the table after guest finish eating , setting back cutleries for next guest .

After breakfast session end , topup breakfast buffet setting , do restock item at Matahari Coffee House dan so on .

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Bring terminal for guest who request to pay at their room ( room service) 

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Shift (7am-3pm)

As usual for breakfast buffet , begin breakfast session at 7 a.m. by welcoming guests at the front desk. After breakfast food and beverages have been served, guests begin to enter the coffee house at 7.15 a.m.

After breakfast end around 10.30am , do clearing buffet breakfast with kitchen team and start clean up the dirty table , and setting cutleries asual on the table & setting for buffet breakfast things

After that , check item at bar Matahari Coffee House and restock item for beverages

Receive room service orders, deliver meals and drinks to the guest room

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Shift (12pm-8pm)

After breakfast session end , setting for breakfast buffet as usual ( help cleaning container beverages , plate , cutleries , and so on)

At the evening , help member prepare beverages for promotion of month ( shooting food & beverages )

For ala carte session , welcoming and greeting guest who come at Matahari Coffee House

Help member delivery food & beverages to the guest room ( room service )

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Day 75 (31/5/2024) Friday (LAST DAY AT F&B DEPARTMENT

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Day 75 (31/5/2024) Friday (LAST DAY AT F&B DEPARTMENT

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Shift (7am-3pm)

Check food around buffet area ( put foodtag name , put cutleries at the side of food , open the wraping plastic )

Put the beverages ( juice & plain water ) in beverages containers

Welcoming guest and greeting them when guest enter the matahari coffee house for breakfast ( Check and tick guest name on breakfast list name )

Cleaning and cleaning table & cutleries after guest finish eat & after breakfast buffet finish ( end of breakfast time 10.30am)

Setup back all setting for next breakfast session  .

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Shift 7am-3pm

Begin the day by following the housekeeping assistant and learning about what else should be done when housekeeping is involved.(public area )

Start by sweeping in the lobby, entrance, front office and all public area after that mop , wiping the door , lift and so on

Make sure the toilet is clean by checking its condition (wiping the mirror, washing the toilet, and so forth)

After that, clean, tidy, arrange, and maintain the guest rooms in accordance with housekeeping procedures so that they are presentable and cosy for the next guest.

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Shift 7am-3pm

Start day with check around public area , sweeping in the lobby floor and mopping the floor

Check the breakfast buffet area and start cleaning the floor after breakfast buffet session end

Cleaning toilet area make sure toilet clean then dust and polish various surfaces ( wiping mirror and vanity

Do cleaning other public are ( swimming pool area , kenanga hall , mp hall , pond , terrace , entrance )

# data[].attributes.body
Shift 7am-3pm

Start day with check around public area , sweeping in the lobby floor and mopping the floor (including swimming pools, 1,2,3 floor room , entrance , coffee house and so on)

Cleaning dirt and rubbish around terrace area and make sure it clean before guest enter that place

The scent on the Kenanga hall carpet has been reported by guests. The ledge taken is that in order to ensure the comfort of the guests, it is imperative to spray fragrance and install and replace a new air fresher .

Tiding up the restroom ensure that the toilet is clean, then dust and polish different surfaces (such as the vanity and mirror).

# data[].attributes.body
Shift 7am-3pm

Check the state of the restrooms and entrance way before sweeping the main lobby where the front desk and receptionist are located (make sure it's clean and tidy).

Cleaning the swimming pool area (changing new plastic garbage, cleaning and wiping the floor at the side of the swimming pool).

Assist the housekeeping helper with stocking the housekeeping supplies and putting them in the storage area.

Cleaning the entire space at Matahari Coffee House (buffet breakfast), which includes cleaning and wiping the floor in unclean places.

# data[].attributes.body
Shift 7am-3pm

Start morning with check lobby area & entrance , start sweeping and moping around lobby area . Check other public area ( terrace , pond , hall & so on ) make sure it clean from dust

Check toilet and touch up a little bit if there are not clean

After breakfast session end , start sweeping the buffet breakfast area & mopping until it clean .

Check all floor and sweeping guest room lobby area .

# data[].attributes.body
Shift 7am-3pm

As usual , start day checking lobby area , entrance , front office , toilet and all floor ( start sweeping and mopping)

After that ,  terrace area and arrange chair to make sure easy to sweeping around that area

Take break after settle public area ( breakfast)

Since breakfast time over , checking around matahari coffee house and start sweeping the area and mopping around buffet area

After break time (lunch) , follow other housekeeping to see how replacing bedding and making beds. ( see how other housekeeping doing tutorial )

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Arrange stock item in housekeeping store 

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Shift 7am-3pm

Check the front desk, lobby, restrooms, and full floor (start mopping and cleaning) as usual to start the day

Received notification from the superior that Raja Dihilir Perak will have lunch at the MP Hall (need to ensure that the place inside and exterior looks clean and tidy).

To make guests feel comfortable, areas that will be utilised by them often should be cleared of dust and trash (Terrace, Matahari Coffee House)

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Shift 7am-3pm

Check Inspect the outdoor area and Matahari Coffee House area as a guest has requested to have breakfast there. Ensure that the environment is clean and orderly prior to the guest's arrival.

After that , do cleaning , sweeping , wiping mirror & door , check dustbin make sure clean from rubbish based on asual area ( Lobby , Entrance , Mp Hall , Swimming Pool , Floor , so on )

After Event Pesara (breakfast) end , start cleaning around buffet area and terrace  before lunch time

To ensure that guests feel comfortable using the restroom, housekeeping (public area) must keep it clean throughout the event.

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Shift 7am-3pm

As early in the morning , checking the lobby of front office make sure it clean before guest enter ( start sweeping and mopping, wiping the mirror & door )

Check the hall that guest will be use ( prepare and make sure the hall looks clean , tidy , smell good ) before event start

Checking around public area (coffee house terrace , swimming pool terrace , floor , entrance and so on ) start sweeping , wipe if have dust , mopping the all floor .

Since breakfast is ended, check around Matahari Coffee House and begin sweeping and wiping the buffet area.

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Shift 3pm-11pm

Sweeping and mopping lobby & front office floor , entrance, room floor , terrace and so on

Rainy days in the evening cause water to stagnate on the entrance floor (need to be swept so that the safety of guests and personnel will be maintained)

Assisting housekeeping in delivering the guest's requested items to the guest room, including towels, blankets, pillows, and amenities.

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Shift 7 am - 3pm

Begin each morning by assessing the front area (lobby, entry, office, terrace), then sweeping and removing any accumulated dust. Proceed to completely clean and tidy the environment, including any unclean

Tissues are being placed in areas that have been reduced, such as the restrooms in each block. ( Kenanga Hall & Matahari Coffee House )

Cleaning the lift that is frequently used by guests (including sweeping and wiping down dirt and dust)

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Shift 7 am-3pm

Begin the morning by inspecting the lobby area and entry. Proceed to sweep and mop the lobby area. Inspect various public areas such as terraces, ponds, halls, and others to ensure they are free from dust and dirt.

After breakfast is finished, inspect the surroundings of Matahari Coffee House and get started the duty of sweeping and wiping the buffet area.

Disposing of all newly generated plastic garbage in every rubbish bin located in the public area of the hotel

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Shift 7am-3pm

Empty the public garbage bin already full of rubbish (replace with fresh plastic).

Cleaning the toilet thoroughly, including polishing the mirror, sink, bathtub and replacing the plastic garbage.

Cleaning the floors of the lobby, entry, mp hall, lift and any other floors that are unclean as a result of the rain that fell throughout the night by sweeping and mopping them

Sweeping dirt over the floor on each floor in order to clean unclean areas that are overflowing with reptiles and insects

Taking cleaning on the terrace and Matahari Coffee House by cleaning the outside area and the interior after the breakfast session wraps up and removing the water from the pool in the swimming pool area by mopping it

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Shift 7am - 3pm

Assistance is required to clean and sanitise the dirt present in the bar area of the Matahari Coffee House, specifically by tidying up and mopping the floor.

Cleaning the corridors in the foyer, entrance, mp hall, fish pond, and paths frequently used by guests, among other areas.

Maintaining the cleanliness of the men's and women's restrooms (including the washing of lavatories and mirrors, the disposal of waste, and the add of new tissues)

Learn about the varieties of chemicals that are used for cleaning purposes by consulting with the Housekeeping Assistant Manager

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Shift 7am-3pm

Cleaning and making sure there is no dirt in the area of the Terrace Matahari Coffee House (guests who are eating breakfast in this area)

Assisting the housekeeping staff in cleaning the fence surrounding the corridor and foyer

Cleaning the dust from the decorative lights in the buffet area by wiping them down and cleaning them

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Shift 9am-5pm

The team in charge of housekeeping provides guidelines on the normal procedures to follow while beginning the cleaning process of a guest room. ( with Supervisor Abang Jamil )

Providing assistance to the housekeeping staff on a daily basis, which is responsible for cleaning guest rooms

Provide additional guest supplies and complementary things in accordance with the hotel's standards (amenities).

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Shift 9am-5pm

Following other housekeeping start do cleaning guest room already check up which rooms have or have not been cleaned, indicates the housekeeping status

Sweeping the room floor ,balcony and make sure there are no dust

cleaning the bathroom , add amenities (toiletries , bath mat , hand towel , vanity kit , shower cap , disposable plastic, shaver , towel , tissue and so on )

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Day 17 Tuesday (25/6/2024 until 28/6/2024) ( change to public area housekeeping because replace off day staff  )  

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Day 17 Tuesday (25/6/2024 until 28/6/2024) ( change to public area housekeeping because replace off day staff  )  

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Shift 7am- 3pm

The front office area, which includes the foyer and entrance, should be kept clean and organized. This includes the sweeping, mopping, and wiping of the front desk receptionist on a daily basis.

Sweeping, wiping, and mopping the outdoor space (Terrace Area) and the Matahari Coffee House before and after breakfast in order to make them neater .

Ensure that the environment surrounding the public area is clean and free of rubbish and dirt by sweeping, mopping, and cleaning the floor, lift, walls, and dirty rooms on each floor.

By the time the following event has been scheduled, the housekeeping staff in the public area should make sure that all of the areas that will be utilized during the event are clean before the event begins. This includes the swimming pool area, the corridor, the kenanga hall area, and the washrooms, which must be kept clean and tidy.