# data[].attributes.headline
All you need to know about Mochi & Brownie

# data[].attributes.subject
All you need to know about Mochi & Brownie

# data[].attributes.body
Company name:DESSERTO MOCHI & BROWNIE

Mission Statement:
“Our mission is to craft delightful and innovative treats by blending traditional flavors with modern creativity.

Founding date:Mochie & Brownie was established in 2024 by 7 students who wanted to try to sell something rare and unique.

Product line:Mochie & Brownie is Soft, chewy rice cakes filled with a variety of flavors, from classic like matcha to modern favorites like Nutella Strawberry, Cadburry,Biscoff,Batik milo,Batik Horlick and Redbean. Each mochi is handmade using premium ingredients to ensure the perfect texture and taste.

Innovation and Quality:We strive to deliver the highest quality mochi and brownies, offering unique textures and unforgettable tastes.Quality control is a top priority, ensuring that our customers receive only the finest products with every order.

Market Presence:We build our presence through both online and offline channels. Our beautifully crafted products are showcased on popular social media platforms such as Instagram and Facebook,where we engage with our audience through creative content, product launches, and promotions.We also use Google Forms for customers to place their orders.

# data[].attributes.body
Our Mochi and Brownie business offers a unique fusion of traditional Japanese mochi and rich, gourmet brownies, creating a one-of-a-kind dessert experience. We are committed to crafting high-quality, handmade treats that combine innovation with premium ingredients

What do we offer?

Free delivery for orders more than 5 A La Carte items!

Main benefit of this business

For customers, mochi brownies provide a delicious fusion of flavors and textures, combining the familiar taste of brownies with the chewy, unique texture of mochi. This is perfect for those looking to try something new without straying too far from their favorite dessert.

Mochi brownies offer students a chance to try something new and exciting. It's a fun fusion of two popular cultures (Japanese and American), which may pique their interest and provide a unique experience they might not find at regular bakeries or cafes.

# data[].attributes.body
1.Time Delivery:

4PM - 7PM

2.What days do we collect orders?

=only on Thursday

3.When do we delivery our orders to our beloved customers?

=Thursday(a day after receiving orders)

📍 self-pickup at Student Pavilion or Sakura College

# data[].attributes.body
Mochi & Brownie is an online business that sell product as mochi.Our business is not digital services.So type of business mochi and brownie is francies business.

# data[].attributes.body
Mochi & Brownie is a online business and does not need fixed location and address

# data[].attributes.headline
Link to Mochi & Brownie official account

# data[].attributes.subject
Link to Mochi & Brownie official account

# data[].attributes.body
instagram: https://www.instagram.com/its.desserto?igsh=MTZncDM5NWVqYWpkNA==

📱facebook: https://www.facebook.com/profile.php?id=100056549177823&mibextid=ZbWKwL

# data[].attributes.body
By anticipating and addressing these common customer problems, we can improve customer satisfaction and loyalty. Listening to customer feedback and we will improve our service.

# data[].attributes.attachment_caption
Don't miss this opportunity, guyss! With just Mochi rm3 ,Brownie rm1.80ringgit, but there's good news for all of you...

# data[].attributes.body
We will update our products every time we launch a promotion.

# data[].attributes.body
We showcase our products on Facebook to attract the attention of our audience.

# data[].attributes.body
We also create posters to promote our products during the Christmas celebration in order to boost sales.

# data[].attributes.body
Here’s an English version of your sentence:

This is a poster for the hardsell of our business, aimed at ensuring that customers are more attracted to our products. Below the poster, we also include our Instagram and Facebook pages so that customers can explore more options.

# data[].attributes.body
1. Customer Segments

• UNIMAS students, including both undergraduates and postgraduates

• Dessert lovers and those looking for convenient treats on campus

• Students seeking affordable yet unique gift options for friends

2. Value Propositions

• Unique blend of brownies and mochi, offering a fusion dessert experience

• Affordable pricing tailored for students

• High-quality, visually appealing products perfect for campus events, gifts, and social media sharing

• Easy access with on-campus delivery or pick-up options

3. Channels

• Social media (Instagram, TikTok) targeting UNIMAS students

• Campus-based events, pop-up stalls, or student fairs

• E-commerce website with on-campus delivery or pick-up

4. Customer Relationships

• Strong social media engagement tailored to student interests

5. Revenue Streams

• Direct sales to students (online orders and campus events)

• Bulk orders for student-led events and clubs

6. Key Resources

• Reliable mochi and brownie supplier for consistent quality

• Marketing team with a focus on student-friendly content

• Partnerships with campus organizations for events and promotions

• Delivery solutions for quick, local distribution

7. Key Activities

• Campus-based marketing and promotions

• Product customization and packaging for student events

• Quality control to ensure product satisfaction

• Customer service and order management, especially for bulk campus orders

8. Key Partnerships

• Mochi and brownie supplier

• Campus organizations (e.g., student clubs and societies)

• Delivery services or student-run delivery options

• Social media influencers among UNIMAS students

9. Cost Structure

• Supplier costs for mochi and brownies

• Marketing and promotional materials targeting students

• Packaging and on-campus delivery expenses

• Campus event fees or costs associated with setting up pop-ups

# data[].attributes.body
1. Easter Jane La'ong James(107625)

2. Nur Nazirah Binti Mohamad Nazeri(107467)

3. Nurul Izzah Binti Roslan(105932)

4. Abang Daniel Haqimi Bin Abang Muhazan(103043)

5. Muhammad Iz'an Syahiran Bin Reji(105240)

6. Muhammad Kamal Hazman Bin Mohd Othman(102756)

7. Abdul Hanif Zahiruddin Bin Abdul Rani(103052)

8. Muhammad Izz Bin Mohd Dzulfikhar(102752)

# data[].attributes.body
My role is one of the most important because I need to be smart in dealing with customers.

such as:

1. Providing Information

Assisting customers with product details, services, pricing, and policies.

2. Resolving Issues

Handling complaints, troubleshooting problems, and offering solutions to ensure a positive experience.

3. Feedback Collection

Gathering customer feedback to help our business improve its products, services, and overall customer experience.

# data[].attributes.body
my Role of an Update Manager is

1. Planning and Scheduling Updates

Creating a Google Form to make it easier for customers to place orders.

2. Monitoring and Reporting

Monitoring the performance of updates post-deployment.

Collecting data on update effectiveness and compiling reports.

# data[].attributes.body
My role as a treasurer is:

1. Receive customer's payment - I received customer's payment for the product they bought from the business via online banking or cash. Hence, I hold the sales of the business. At the end of each week's sales, I will give the seller her profit from the weekly business. At the end of the business, I will the divide the profit earned for our group among the group members.

2. Financial reporting - I keep records of the sales earned weekly, like bought from the business, the products they bought and the total price that each customers have paid. I do counting on how much I should pay to the seller weekly, how much profit do the group earned weekly and the total sales of that week. I also did weekly financial reporting to ensure that there is no financial loss.

According to this report, it also enables me to oversee the weekly financial status so that the business demand will be consistent each week in order to obtain at least consistent or increasing financial flows. I discussed business strategies, like doing sales or promotions with the group in times where I noticed that the weekly sales of the business is stagnant or decreasing.

# data[].attributes.body
my mission is to:

Ensuring timely and accurate delivery of products or services.

Managing customer expectations and ensuring satisfaction.

Monitoring and improving delivery processes.

# data[].attributes.body
The task of a food checker is to ensure that the products are in a safe condition before being handed over to the customer. In the Desserto business, this role will always accompany food delivery to ensure that the food quality remains safe.

# data[].attributes.body
We edit posters and videos when our business runs promotions. We use both softsell and hardsell approaches in our posters.

# data[].attributes.body
The task is to post images of our products on social media platforms like Instagram and Facebook.

# data[].attributes.body
Business Reflection
Starting my small business was a challenging yet rewarding experience. I initially focused on the product but quickly realized the importance of understanding customer needs, marketing, and financial management. Setbacks taught me resilience and adaptability, while improving cash flow management became crucial to maintaining operations. Most importantly, I learned that success in business isn’t just about profits—it's about providing value and constantly learning. This experience has strengthened my problem-solving and strategic thinking skills for future ventures.

# data[].attributes.body
Running a business has never been something I considered my strength, but the MPU3222 course has pushed me out of my comfort zone. I joined my friends’ team, and at the beginning, it was challenging for us to even decide on a product. After much discussion, we eventually decided to do dropshipping, which led to the formation of Desserto, a business run by eight students.

Running Desserto, a business that specializes in selling mochi and brownies, has been an enriching and rewarding experience. My role encompasses a variety of responsibilities that have allowed me to develop my skills and contribute significantly to the success of the business.

One of my key responsibilities is managing customer orders. I ensure that all orders are well-organized, act as the intermediary between customers and the delivery team, and allocate orders efficiently. By leveraging my spreadsheet skills, I have introduced better organization and streamlined the order management process, which has greatly improved our operations.

In addition to handling orders, I am also in charge of managing Desserto’s Instagram account. I post engaging content, run promotions, and interact with our followers. During Christmas, I spearheaded a special promotion campaign on Instagram, which was well-received and boosted our sales. I also designed marketing posters for Desserto, which I shared in various groups and with friends to expand our reach and attract more customers. Beyond operational tasks, I have contributed many ideas to enhance the business, such as creating special promotions for holidays and introducing bundle sets of our products.

Overall, I am proud of my contributions to Desserto. From operational management to marketing and strategic planning, I have played an active role in driving the growth of our business. This experience has not only strengthened my skills but also deepened my understanding of running a business effectively.

# data[].attributes.body
Reflecting on my experience in business, I realize that it has been a journey of learning and growth. Starting a business taught me the importance of planning and adaptability. I learned that understanding my target audience is crucial for success; their feedback helps shape my products and services.

One of the biggest challenges I faced was managing time and resources effectively. Balancing various tasks, from marketing to customer service, required strong organizational skills and prioritization. However, overcoming these challenges has made me more resilient and resourceful.

I also discovered the value of building relationships, both with customers and other businesses. Networking and collaboration can open doors to new opportunities and insights.

Overall, this experience has deepened my passion for entrepreneurship and reinforced my belief in the importance of hard work, creativity, and continuous learning. I look forward to applying these lessons as I move forward in my business journey.

# data[].attributes.body
I never feels interested with business management until I really did it myself. It's make me learn a lot about the world especially in business. Business taught me how to deal with customer and their request until their satisfaction is fulfilled. It force me to learn how to work under pressure and adapting to any situation that occur. Business also taught me to plan everything and prepare as much as I can to make it smooth until the end.

# data[].attributes.body
Buisness Reflection:

This is my first time handling or do buisness. Although I dont have any experience doing it, but my groupmate help me alot. Thanks to them I can learn more about buisness. This buisness teach me the struggle of not having any customer but we need to be patient. If we wait a little longer, eventually, customer will come and buy our product. First, they'll just buy our product to taste it but the first bite of our dessert will make their heart and tounge fell in love with it. That's why so many customer repeat their order. I think this buisness is a big opportunity for me to learn and start my own buisness.

# data[].attributes.attachment_caption
Regarding the rows the header 'Expenses', there are no expenses involved because our business do not spend anything to sell the products. Whether it be raw materials, utilities, transportation, or more. These are under the responsibility of the seller where they make the product. For transportation, some of our group members deliver the product from the seller's stall to the customers and they charge delivery fee to customers for using their own transportation. Hence, transportation do not involve any income from the group members and do not affect the business income flow. 

# data[].attributes.body
From this entrepeneurship course, I have learn a lot especially on this project. I learnt on how to create a positive teamwork environment, have a listening ear to hear each other's opinions and also to be pay attention to detail and meticulous especially in my role as a treasurer.

I learned that doing a business is not easy and we need to incorporate a lot of strategies especially based on marketing to always meet the latest trend and customer demands. Effective marketing is crucial especially in a business where you sell products because it can tremendously affect customer's desire for the products.

To sum up, this business is not a one man's job. I learnt to appreciate my group members for all the tasks and their contribution they have done. This project involves a lot of effort and work so I am glad that they are there to help lighten the burden so that we all can come up with a valuable yet quality outcome of work for this project.

I have also found myself liking handling a business. In the future, I can see myself as having at least one business as my passion project or I am open for it to be my entire career in the future. Through this project, I found that I am passionate in delivering quality products to customers to satisfy any aspects of their needs.

# data[].attributes.body
Being part of the Desserto team and taking on the role of customer service while supporting my teammates has been a truly rewarding experience. As the main point of contact for our customers, I had the opportunity to interact directly with them, understand their preferences, and address their feedback. This role taught me the importance of empathy, patience, and effective communication in building strong customer relationships. Every satisfied customer and positive review felt like a personal achievement, motivating me to continue delivering exceptional service.

Beyond customer service, I also contributed by supporting my teammates in other areas of the business. Whether it was brainstorming marketing strategies, assisting with inventory management, or helping out during busy sales periods, teamwork played a significant role in our success. Balancing these responsibilities required adaptability and time management, but it also allowed me to develop a deeper understanding of different aspects of running a business.

This experience has been a valuable journey of personal and professional growth. It not only strengthened my problem-solving and interpersonal skills but also showed me the power of collaboration and mutual support in achieving our goals. I am proud of what we’ve accomplished as a team and look forward to contributing even more to Desserto’s success.

# data[].attributes.headline
Group Member Background Information (107625)

# data[].attributes.subject
Group Member Background Information (107625)

# data[].attributes.body
NAME: EASTER JANE LA'ONG
FACULTY: FSKTM
PROGRAM: DE

# data[].attributes.headline
Group Member Background Information (107467)

# data[].attributes.subject
Group Member Background Information (107467)

# data[].attributes.body
NAME: NUR NAZIRAH BINTI MOHAMAD NAZERI
FACULTY: FSKTM
PROGRAM: DE

# data[].attributes.body
NAME: ABANG DANIEL HAQIMI BIN ABANG MUHAZAN
FACULTY: FSKTM
PROGRAM: NC

# data[].attributes.body
NAME: MUHAMMAD KAMAL HAZMAN BIN MOHD OTHMAN
FACULTY: FSKTM
PROGRAM: NC

# data[].attributes.body
NAME: ABDUL HANIF ZAHIRUDDIN BIN ABDUL RANI
FACULTY: FSKTM
PROGRAM: NC

# data[].attributes.body
NAME: NURUL IZZAH BINTI ROSLAN
FACULTY: FSKTM
PROGRAM: DE

# data[].attributes.body
NAME: MUHAMMAD IZZ BIN MOHD DZULFIKHAR
FACULTY: FSKTM
PROGRAM: NC

# data[].attributes.body
NAME: MUHAMMAD IZ'AN SYAHIRAN BIN REJI
FACULTY: FSKTM
PROGRAM: NC