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be in screen for when they leave holding door

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be in screen for when they leave holding door

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Askquest to find out mo

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Good eye contact, positive body language and words. Saying things like "Good Choice" when guests order food, beverage or tickets.

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giving name to make it feel more personal 

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giving name to make it feel more personal 

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Recommend films to people who are struggling to choose

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Recommend films to people who are struggling to choose

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Showing empathy through active listening and understanding

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Building rapport is as easy as treating people kindly in order to make the person you are taking to feel like they are in a place with people who they can trust. You can even do more to go above and beyond to make the specified person feel like they can trust you and the brand you work for. examples can include: recommending certain films to see or snacks to eat, recommending new arrivals to the menu (such as Churros in some cinemas) Actions like these will all add up to build up a good reputation for you personally, but also rapport for the business/brand.

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Be cool and calm.

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showing the same level of respect & trust that you would like given to yourself. 

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showing the same level of respect & trust that you would like given to yourself. 

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Be on lookout. Notice their body language.

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Be Friendly and Genuine

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Upselling

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finding common ground to communicate further on 

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finding common ground to communicate further on 

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Identify a struggling person and help them

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Identify a struggling person and help them

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Talk about the film they are going to watch

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Talk about the film they are going to watch

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Find things you have in common

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Follow up - ask if they enjoyed the film when they're leaving 

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Follow up - ask if they enjoyed the film when they're leaving 

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Say hello when they arrive and goodbye as they leave

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Say hello when they arrive and goodbye as they leave

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If they have kids with them, chat to the kids and encourage their excitement

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If they have kids with them, chat to the kids and encourage their excitement