# data[].attributes.body
-no suggestion roadmap
-after solution
-if positive solution - it is easier
-if no - to make the experience beneficial for you
-suggestion straight to the point
-link will work here, but we should give value first

# data[].attributes.body
-not patient
-frustrated
-not satisfied
-needs quick solution
-emotional
-not cooperative
-gives same info many times in different wording
-gives lots of similar info

# data[].attributes.body
-suggestion after solution
-not  large value
-link will work
-more info straight to the point
-"before you go, there's one thing I' wanted to let you know"

# data[].attributes.body
-tech savvy
-quick solution (no need for lots of info)
-solution-oriented
-lack of emotion,
-formal style

# data[].attributes.body
-not in the downtime
-suggestion roadmap can be
-one sentence suggestion won't work
-more personalized
-not just "traffic"
-don't user complex vocabulary

# data[].attributes.body
-not tech savvy
-novice
-needs detailed instructions
-screenshots, step-by-step guide
-lots of words
-emotional
-chaotic

# data[].attributes.body
-acknowledge the issue/problem
-personalized empathy straight to the point
-no soap opera
-clear timeframes
-updates about checks
-make the process of fix as easy and fast as possible
(no long steps or explanations)
-passive voice

# data[].attributes.body
-no need for step-by-step
-not too much info
-structured
-link could be enough
-a little bit of empathy not to overwhelm (No worries, I'll help you)
-not 5 sentences, not too much wording, not too much info

# data[].attributes.body
-detailed explanations
-step-by step guide
-assistance
-maybe even screen connect
-be patient with her
-not to give lots of info, wait for replies back
-be empathetic
-acknowlege her feelings
-user roadmapping to establish plan as frequent as needed

# data[].attributes.body
I was charged 10 times by your company! It is ridiculous, and I need my money back now!

# data[].attributes.body
hey, need your help real quick, I've forgot where the invoices for my clients are located?

# data[].attributes.body
I've pressed something at my site and evrth went wrong! it is just gone! I am sorry I have sausages instead of fingers, please bear with me!

# data[].attributes.body
is an ability to adjust to not expected or unusual behaviors