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We support to empower individuals to live life with confidence, connection and purpose.

We put our clients first.

Our emotional engagement and wellbeing are central to the mission.

Our work is not just transactional — it’s transformational.

Together we invest in training, culture, and support systems that help each other to live this purpose.

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Including:

changing government funding arrangements (support@home)

new accreditation framework (July 2025)

Strengthened Standards (July 2025)

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We're codesigning our new Model of Care which will transform our business

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We're codesigning our new Model of Care which will transform our business

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Including:

new or unified teams;

new roles;

improved role clarity;

automated, changed or simplified workflows and processes;

new programs requiring new approaches and capabilities.

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Our employee pulse survey identified there we areas for our collective improvement in living our values.

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Leadership competencies and the associated behaviours build on job-specific expertise. We all play a part in leading and living the Care Connect way. This program will help us engage with and contribute through the Leadership Capability Framework (LCF):

1. Leading self

2. Leading others

3. Leading program or function

4. Leading organisation

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Input from the extended leadership team (45 leaders)

Discussions with other health organisations

Research and identification of best practice models

Understanding the priority capabilities needed to deliver on our vison and strategic priorities.

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Leading self

Leading others

Leading program/service

Leading organization

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Collaboration

Courage

Authenticity

Respect

Excellence

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Our shared expectations for the services we provide

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Our shared expectations for the services we provide

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Client First: Always prioritising the needs, goals and preferences of the client, ensuring safe, respectful and person-centred care.

Collaboration: Working effectively across teams, sharing knowledge, supporting colleagues and valuing diversity of thought and experience.

Communication: Listening with intent, speaking respectfully and clearly, and using appropriate channels to keep others informed.

Accountability: Taking ownership of your role, acting with integrity, and following through on commitments and responsibilities.

Adaptability: Being open to change, resilient in the face of uncertainty, and committed to continuous learning and improvement.

Excellence: Striving for high standards in service delivery, documentation, and professional conduct at all times.

Respect & Inclusion: Creating a safe and inclusive environment for clients, colleagues, and community members, regardless of background or ability.

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Your Why is foundational to how you show up and what is purposeful to you.

We all lead by our attitudes and behaviours.

Being intentional is the starting place for us all as we commit to living our values and meeting moments and each other with empathy and clearness.

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Simon Sinek: How to discover your "why" in difficult times | TED

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Simon Sinek: How To Find Your 'Why?' In 15 Minutes

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Step-by-step exercise to support shared language and behaviours which express our values

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Step-by-step exercise to support shared language and behaviours which express our values

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Adversity doesn't discriminate - what is resilience and what does being resilient look like?

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Adversity doesn't discriminate - what is resilience and what does being resilient look like?

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Adversity and tough times happen to every person. Grief, loss and adverse experiences are not avoidable. Resilient people are open to and accepting that to love and live also leads to negative experiences and emotions.

Developing the skill of attention to focus on those things we can change.

Deliberately tune into what is good in the world, consistently and for the long term.

Ask yourself the question - Is what I am doing helping or harming me?

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The three secrets of resilient people | Lucy Hone | TEDxChristchurch

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10-minutes about the science of positive psychology and tangible things which we can do

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10-minutes about the science of positive psychology and tangible things which we can do

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How to tame your Advice Monster | Michael Bungay Stanier | TEDxUniversityofNevada

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In this funny and provocative talk, Michael Bungay Stanier explains how advice-giving goes bad, the three personas of your Advice Monster, and why the powerful act of staying curious a little longer is the secret to taming your Advice Monster. Michael Bungay Stanier’s most recent book is The Advice Trap, a follow-up to 2016’s Coaching Habit which has become the best-selling book on coaching of the century with more than ¾ million copies sold. He is the founder of Box of Crayons, a learning and development company that helps organizations transform from advice-driven to curiosity-led. He is Australian, was a Rhodes Scholar, and lives in Toronto. He can be found at MBS.works. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx

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One Minute Book Review - Dare to Lead, Brene Brown

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One Minute Book Review - Dare to Lead, Brene Brown

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Dare To Lead by Brene Brown | One Minute Book Review

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Rumbling - how to have difficult conversations

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Rumbling - how to have difficult conversations