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Here are the final report of my industrial training at Tourism Malaysia. Thank you for reading~

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Report Internship Nur Amirah Binti Mokhtar at Tourism Malaysia.pdf

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As seen here, the presentation of my internship training in Tourism Malaysia in video format. Happy Watching!

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Internship Presentation Video Nur Amirah Binti Mokhtar (Tourism Malaysia)

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Borang Semakan Penyelia Latihan Industri

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Borang Semakan Penyelia Latihan Industri

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7.42 am- Arrived at the office

8.15 am- continue updating Australia Market brief and also the Fast Facts. This is for preparation of handbook for attending meeting at Melbourne, Australia. Maarket Brief and Fast Facts were part of the handbook that I helped Mrs. Shahrul Hafizah prepare it.

1-2.00 pm- Break

3.30 pm- Submitted completed work and also every important documents that the officer have assigned me to prepare as I will no longer be part of the team.

4.30- Off from work and signing out from International Promotion Division (America/Europe/Oceania) of Tourism Malaysia.

As seen below a picture of me receiving souvenir from AERO Division as farewell gifts. On the left side in this picture is Pn Rosnah Mustafah, Deputy Director of AERO II and the right side is Mr Zulkafli Yahya, Senior Director of International Promotion AERO Division.

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7.45 am- Arrived at the office

8.30 am- Replacing Senior Director of AERO Personal Assistance place. Checking his schedule and also remind him if there is any meeting that he need to attend.

1.00-2.00 pm- break

2.30 pm- attending presentation slot. Every trainee in Tourism Malaysia are required to present in front of Human Resource officer under Internship training unit about what have their experience and did during the whole training program. It is more on sharing session with other trainees and other officers about the progress and also interesting information. I was the third presenter on that day and I am glad it went well. During the session also, Tourism Malaysia has given certicate for every trainee that have ended their internship training in Tourism Malaysia.

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Weekend

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Updating 2018 Master Talking points. This is because there are additional info that need to be added in the list. The talking points is required to be update frequently because the facts are needed when handling press conference because it includes facts of the latest tourism information.

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Received task from Mrs. Shahrul Hafizah to update the Fast Facts of Australia. Fast facts is the summary of market brief that has been compacted into one page. It is simpler than market brief but still understandable.

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Helped Mrs Sharifah Hafsya to compile the complete report of ECTAA Final Report and prepare copies of them for bosses.

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Updating Market Brief Slovenia and Greece.

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Upadating Market Brief of Belarus.

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Weekend

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Updating Market Brief of Bosnia and Croatia

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Updating Market Brief of Spain

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Updating Market Brief Estonia

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Updating Market Brief of Latvia and Norway

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Assigned by Mrs Sharifah Hafsya to prepare the list of media that have attended ECTAA's press conference to be inserted in the final report of ECTAA.

Received task from Mrs Hasnida to update Market Brief of Finland

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Weekend

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Updating Fast Facts for Norway and Denmark.

Compiling ECTAA's picture to be put in the final report appendix.

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Updating Market Brief of Netherlands and also Fast Facts of Sweden and Finland.

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Assigned by Mrs. Sharifah Hafsya to prepare the appendix of ECTAA photos from the meetings until the post tour.
I had to collect the picture from photographer and also find the good one to put in the report.
Because today is the last day before Ramadhan, AERO Division organize a small celebration and farewell ceremony. I was assigned to be the MC of the ceremony. As seen below is my <C text for the ceremony.

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Replacing Encik Zulkafli Yahya(Senior Director IP AERO)'s Personal Assistant place because she was absent. I need to check on Encik Zulkafli's schedule, checking email making calls and also receive calls.

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Attended another sharing sessions and presentation from two trainees that will finish their training soon.

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Malaysia Baru. Special holiday and that means a long weekend too.

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General Election Day. Hence, public holiday.

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Attending Farewell Dinner hosted by Tourism Selangor at Sunway Lagoon Resorts. Escorting the delegates from the hotel to the dinner places by bus.

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Helepd Ms. Siti to prepare and sor tout media kit to give at media during their registration. The kit includes media release and a few souvenir. I spend my time mostly at secretariat room because it is easy for me to help any officer that need help with things related to documents or preparing unexpected name tags. The welcome dinner started at 7.30pm where we need to ushered the delegates from hotel to the restaurant. Because the location between hotel and the restaurant only walking distance, so the delegates need to walk to get there. When most of the delegates has gathered at the hotel lobby, we started to walk to the restaurant and let them enjoy and take a glimpse of Bukit Bintang in the night time. The dinner was filled with cultural performance and also other elements that related with Malaysia culture.

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Weekend break.
On 6th May, I head to Grand Millenium, Kuala Lumpur to help the team to prepare for ECTAA's semi annual meeting on tomorrow, 7th May. Helped to sort out souvenir to delivert delegates rooms and also attend meeting for welcome dinner because Tourism Malaysia will be hosting the welcome dinner for the delegates. The dinner will be held at Al-Halabi Restaurant, JW Marriott, KL.

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Making list for the media that have RSVP to attend media sessions at ECTAA.
Finalizing the PPTs slides to send it to Director General for his approval. When he approve, then only the slides could be proceed.

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Updating the delegates list. Some could not make it and replace with other people so it need to be updated.

Continuing with PPTs slides.

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Updating the list of travel agents and tour operators that will participate the session with delegates to discuss about the opportunities in tourism market. It has expected to provide insight into some of the different European tourism source markets and their potential for inbound tourism in Malaysia

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Continue to work on PPTs slides. This process go through a lot of editing and changing because it has to be simple and compact to the presenters liking.

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While continuing preparing for PPTs slides, I also have been asked to prepare the new list of delegates with updated information like listing the name of the delegates and find where they are coming from also what are their position/company name. Most of the delegates are the CEO of their own agency.

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Weekend break

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Assigned by Mrs. Sharifah Hafsya to prepare a PPTs slides for ECTAA's opening session that will be presented by Director General, Datuk Seri Mirza about Malaysia insights towards European Market. This PPTs will be presented in front of the delegates so it is important to includes the updated information and also precise facts.

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Helped Mr Yusaini to get permission letter for requesting traffic polices to escort the delegates busses during farewell dinner at Sunway Lagoon.

Continuing inserting name into the name tags to be printed and also updated the name list for confirmed delegates that will attend the meeting.

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assigned to prepare and designing a simple template of name tag for the delegates. This name tag are just for backup in case the delegates does not have the tag. Once the design has been approved, I started out with filling another tags with delegates name.

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7.42 am- Arrived at the office

9.20 am- Received the checklist and tentative of the ECTAA's program

9.45 am- Assigned by Mrs. Sharifah Hafsya to sort out the file of the ECTAA's chronology. This is also included important document such as official letter, memos, minute meeting and also invitation letter about the meeting that will be held  on 7th-8th May 2018.

1.00-2.00 pm- Lunch break

2.15 pm- Continuing sorting out the file

5.00 pm- Off from work

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7.36 am- Arrived at the office

9.15 am- Meeting with the new supervisor in the new unit, I was informed that I will be participating in 117th ECTAA Semi-Annual Meeting that will be held in Kuala Lumpur on 7th-8th May 2018. I will be part of the secretariat that will help to prepare the event. ECTAA is a group of 32 national associations of travel agents and tour operators of 27 EU Member States, 1 EU accession country (Montenegro) as well as Switzerland and Norway. ECTAA represents some 70,000 travel agents and tour operators in Europe, which sell transport, accommodation, leisure and other tourism services as well as combined products of leisure and business travel.

9.15 am- Assigned by Mrs. Sharifah Hafsya to prepare details that will be discusse in the discussion at 10.00 am.

10.05 am- Discussions starts, basically this discussion related to briefing session about ECTAA Semi- Annual meeting. Mrs. Sharifah Hafsya briefed about the flow of the event and also discussed about every secretariat tasks such as preparing invitation letter for welcome dinner, preparing souvenir for delegates, confirming the location of welcome dinner and also confirming the guest list.

12.45 pm- Discussion ended

1.00-2.00 pm- Lunch break

2.15 pm- sorting out the chronology of ECTAA into one page.

5.00 pm- Off from work

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Weekend!

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7.42 am- Arrived at the office

8.30 am- Started to collect and combining information to make the PPTS slide. I faced some difficulties during searching information because some websites does not provide English version as it is from France website.

12.30-2.45 pm- Lunch break

3.00 pm- Started to prepare the slides

5.00 pm - Off from work

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7.35 am- Arrived at the office

9.15 am- meeting with supervisor, received task to create the PPTs for France market overview and also this PPTs slide will be use as a template for overseas office to make the market overview for respective country.

1-2.00 pm- Lunch break

2.30 pm- Continue searching information to prepare for PPTs slide.

5.00 pm- Off from work

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7.45 am- Arrived at the office

9.15 am- Making photocopies of minute meeting to distribute to every attendees.

9.30 am- Division meeting

12.00pm- Meeting ended.

1.00-2.00 pm- Lunch break

5.00 pm- Off from work

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7.44 am- Arrived at the office

10.30 am- Updating attendance report and blasts them through emails to everyone in the division.

1.00- 2.00 pm- Lunch break

2.15 pm- In charge of meal for division meeting. I need to placed an order and decide on the menu for the meeting tomorrow.

5.00 pm- Off from work

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7.43 am- Arrived at the office

8.30 am- Asked by Mr. Yusaini and Mrs. Sharifah Hafsya to help them with preparing items to bring to KITF, Almaty, Kazakhstan. This includes preparing booklet report that contains booth layout, sellers, programme, itinerary, statistics, market brief, weather, e-tickets, contacts and others including the labeling for every section. The booklet was then need to be made into other 5 copies to give to the representatives from Tourism Malaysia to be refer at.

10.00 am- Making notice for staff's attendance. Since the administration officer in this division went outstation, she asked me to represent her to make notice on the attendance. The attendance was then need to be email to everyone for their reference.

1.00 pm- 2.00 pm- Lunch break

2.15 pm- Compiling and preparing activity report and management meeting response report for Mr. Johanif, Deputy Director of AERO Division to bring it during management meeting on tomorrow. The report need to be collected from every head of unit in AERO division. They will email the report and response or else I need to find them to get the report summary.

5.10 pm- Off from work.

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Weekend

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7.38 am- Arrived at the office

9.25 am- Helped prepare minute meeting for ITB Berlin 2019 country partner meeting.

11.00 am-  Making props for AERO's division team performance. They took part in Tourism Malaysia's Family Day performance night and will be performing and represent AERO division.

12.15 pm- 2.30 pm- Lunch break.

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Received task from Mrs. Trecey to prepare report for ITB Berlin 2018. The report need to have extra copies for reference of other deputy.

Compiling again the market intelligence of AERO's division, but this time Ms. Haryanty asked me to add new feature in the booklet, which is Mega Fam and Tourist Arrival target.

Helped Mrs. Trecey to prepare minute meeting for ITB Berlin 2019. Since Malaysia is the country partner for ITB Berlin next year, the preparation to go there has started and should be ready to manage the preparation

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7.41 am- Arrived at the office.

-Helped on making copies for ITB Berlin 2018 report.

-Helped prepare KITF handbook, includes market brief also list of participation. KITF or known as Kazakhstan International Exhibition. KITF is where international and local companies evaluate the needs of the market and key preferences of the customers, come to know their competitors , find new effective business instruments and envisage strategies for their further development.

5.00 pm- Division/farewell meeting of Dato' Razip as  this is his last meeting with AERO Division. This is because he got promoted as Timbalan Ketua Pengarah on Strategic and Planning Division.

6.15- Off from work.

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- Assigned by Mrs. Emylia to organize and compile everything that related with MITT 2018 to be complete report. The report includes, Minute approval, programme tentative, Malaysia participants, forms and receipts, flights tickets, reports, reports and others. MITT 2018 known as Moscow International Travel & Tourism Exhibition in Moscow is one of the largest trade shows for travel and tourism in Russia, an important meeting place for the industry and a very good opportunity to network with colleagues and customers. At the fair destinations will be introduced, a feeling for the Russian travel market can be gained and suppliers can compete for attention for their products.

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-Helped Mr Yusaini to prepare document of official letter for Deputy Director General of Promotion to sign as approval

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Weekend

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Asked by Mr. Yusaini to update the market brief for Kazakhstan market. The update includes the geographic, demographic and also the economic facts for year 2017. This market brief is then printed for reference

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Asked by Ms. Haryanty to prepare Market Intelligence Report 2018. The report includes talking points, trends & connectivity report, Tourism Malaysia performance report, Malaysia tourist arrival and also AERO's official power point explaination.

Asked by Mrs. Hasnida to update Fast Facts of Kazakhstan market for year 2017. The fast facts include the tourist arrival to Malaysia from that country, the expenditure, the market situation of the country and also the information of tourism activity for the country.

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Prepare market intelligence handbook to be brought at 2019 Budget meeting. The market intelligence is the summary of all tourism report such as total of tourist arrivals, Malaysia fast facts, air transportation arrival, total of familiarization trip, and also master talking points.

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Weekend break

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Helped Mrs Trecey to prepare another copies of the report to be send to the directors.

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Helped Mrs. Trecey to prepare report about everything related to ITB Berlin 2018 that she had attended at Berlin few weeks ago. The report need to be make few copies and also to be sort following the labeling given by Mrs. Trecey. The report includes the approval letter, minute meeting, booth layout, itinerary, programme, financial report, flight tickets, memo and also the delegates list.

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Updating the information on the PPTs slides. There are some changes that need to be made according to Ms. Siti and I have find the solution to fix it.
Attended first sharing session and also presentation by one of the Tourism Malaysia trainee that have finish her internship here.

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7.42 am- Arrive at the office

8.20 am- PPT slides update for Ireland. Also get the information of Tourism Malaysia strategies from Ms. Siti Zubaidah. This strategies will be use to promote Malaysia in the respective country. Some of the strategies are collaboration with airlines, partership with industry player and also held and participate in any tourism and travel exhibition at the country.

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Weekend

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7.34 am- Arrived at the office

8.30 am- Continuing the PPTs for Ireland market. Today's search is more about the trends of Ireland residence travel abroad and also what they usually purchase their money on.

10.00 am- Attending presentation by other industrial training student who will end her training today. Also, gathering session with all trainee student in Tourism Malaysia. There is currently total of 9 student in Tourism Malaysia and we have been placed at different division.

12.15 pm-2.30 pm- lunch break

2.40 pm- Continuing the PPTs work. It is a bit hard to get information about Ireland because it is a pretty small country and also does not have many report that fulfill the information that I need.

5.00 pm- Off from work.

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7.36 am- Arrived at the office

8.10 am-  Received new task from Ms. Siti after I submitted the PPT slides to her. The new task includes upating market brief for United Kingdom with the newest data that they have received, and also making PPT slides for Ireland market. The slides includes the same content as United Kingdom but it is more difficult to get the details because the source is more limited than United Kingdom.

1.00 pm- Received order from the Deputy Director to follow him for a presentation talk by Dato' Mohamed Razip at Majestic Hotel Kuala Lumpur. This presentation was organized by Malaysia Direkt- HFT luzern- Switzerland. Dato' Mohamed Razip the director of AERO Division was invited to give a talk to the entrepreneur became student about the idea of tourism industry in Malaysia. Other than that, the talk session is also focused on the target of Malaysia towards AERO countries. The session starts from 3.00 pm until 4.30 pm.

5.30 pm- Arrived at the office and off from work

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7.28 am- Arrived at the office.

8.15 am- Continuing to key in the data that have been collected from the survey. Since the current PC that I used did not have application to record and calculate data like SPSS, I have to count the form manually. After that, I need to present the data with visual in pie chart form and also graph bar along with the total number of people answer the question. Other than that, I also need to read and conclude in order to compile every comments and suggestion from every delegates to be compressed as one report. It does surely took a bit more time than usual but to be honest I really do enjoy my work because I could see the point of view of others towards the host which is Tourism Malaysia.

1.00 pm-2.00 pm- Lunch break

2.30 pm- Done with the survey form, continuing with the PPT slides for UK market. Finalizing the work  and will submit the slides for Ms. Siti to check.

5.00 pm- Off from work

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7.32. am- Arrived at the office

8.20 am- Following up the power point slides of UK market brief. Today's topic is more about filling the information about the tourist profile, characteristics, comparison of tourist arrival among selected ASEAN countries(Singapore, Thailand and Malaysia) also Tourism Malaysia Strategies to promote Malaysia at UK.

1.00 pm-2.00 pm- Lunch break

2.20 pm- Receive new task from Mrs Trecey. She asked me to prepare a report on delegates survey during ITB 2018. The survey is to investigate the level of satisfaction of the delegates during their participation with Tourism Malaysia during ITB 2018. The report was based on the survey form that have been prepared by Tourism Malaysia team. This form was then passed to the delegates to be filled after the exhibition period has ended.

5.00 pm- Off from work

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7.42 am- Arrived at the office

8.15 am- Continue on working on my Power Point slides.

10.00 am- Asked by supervisor to attend product update presentation on behalf AERO division together with Mr. Ihsan. This presentation was presented by Sabah Tourism board and held at Tourism Malaysia Media Center.

1.00 pm-2.00 pm- Lunch break

2.15 pm- Previewing few reports that I got from ABTA so I could include the information in the slides report. ABTA is the largest United Kingdom's travel association which represents the travel agents and tour operators

5.00 pm- Off from work

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Weekend

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7.36 am- Arrived at the office

8.30 am- Received new task from Ms. Siti Zubaidah. I was asked to prepare power point slides on market economies of United Kingdom. Some of the content in the power point slides are the tourist habit, the most visited country by the UK residence,tourist market overview, the total of UK tourist arrival and also includes UK tourist spending abroad and the survey of which airline, tour operator and also hotel that they always pick if they went for holiday.

12.15pm- 2.30 pm- Lunch break

2.30 pm- Continue working on searching information for the slides.

5.00 pm- Off from work

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7.40 am- Arrived at the office

9.15 am- Meeting with my current supervisor, Ms. Siti Zubaidah to get her advice on writing better talking points and also getting my report checked so that I could finish up and doing the updates fro talking points.

1.00 pm-2.00 pm- Lunch break

2.15 pm- Finalizing the report to be submitted on tomorrow. Making sure I have update every info that I have found and should be inserted in the report.

5.00 pm- Off from work

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7.35 am- Arrived at the office

8.40 am- Starting to write up on the talking points from the notes taken during my visit to library. I have listed many notes and information during my visit to the library. Apart from that, I am still using searching engine like official website and also statistics sites to get more information about info that I need.

1.00 pm-2.00 pm- Lunch break

2.30 pm- Finalized my talking point and also market brief according what have been assigned to me by Ms. Siti. Both report and talking points should be submitted back to her so she could check whether I get the right information or not.

5.00 pm- Off from work

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7.42 am- Arrive at the office

8.30 am- Updating Talking points. Today's point more focused on getting information about economic situation, average per capita and also the homestay statistics.

9.20 am- Visited library to get information, everything related to talking points.

12.15 pm- Went to the production division to get yearly event calendar 2018 so I could put it on my talking points report about events that will happen and has happened on year 2018.

1.00 pm-2.00 pm- Lunch break

2.30 pm- Continue on writing information into talking points. Some notes that I have get during my visit to the library earlier. It is really useful because the library has some information that I really need.
5.03 pm- Off from work!

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7.36am- Arrive at the office

8.05am- Starting to add the new input for talking points. Today’s task is to search information about ecotourism, adding new information about homestay statistics, updating the education tourism information such as how many international student came to study in Malaysia. I was also been asked to add new unit in talking point which is Visit Malaysia Year 2020 (VMY 2020) section. This campaign has been set up to encourage tourist to come to Malaysia for travel. It is also help the tourism industry in Malaysia to reach its target which is to receive 36 million tourist arrival with RM126 billion tourist receipt in year 2020. Some other important information also has been added such as the meaning behind the logo, the simple history about VMY campaign and also the roadmap of achieving the target.

1.00 pm-2.00 pm- Lunch break
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5.01 pm- Off from work!

Pictures below refer to the logo of VMY 2020 and also another element that I’ve added in the points which is Miss Shophia, the shopping icon of Malaysia. Also, I’ve received the pin of VMY 2020 campaign for me to keep!

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Weekend

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7.40 am- Arrived at the office

8.15 am- Continuing on searching information for talking points. Another round of visiting websites, articles and books.

9.30 am- Meeting with the whole AERO team. Lead by Mr Johanif, the deputy director of AERO division. Basically discussed about latest issues, getting follow up information for program that currently going on or had passed. Also sharing session about current issue about tourism.

11.30 am- End of meeting session . Back on continuing my work.

12.15- 2.30pm- Lunch break

2.45 pm- Discussion session with Mrs. Fiza about how I could improve my talking points report. She advice that I should focus more on figure and asked me to add some new information about contents in talking point. To add more, Mr Ismi then handed me some new information of the figures that have been updated like the total number of tourist that have participated in Homestay program and also number of hotels that have been built in Malaysia in year 2015 until 2020.

5.02- Off from work!

Pictures below refers on AERO’s meeting space and also the information that I got from Mr Ismi to add into talking points :)

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7.56am- Arrived at the office

8.15am- Started my day with updating the market brief for United Kingdom. This includes the current recorded information like population as at 2017, the economic report, and also tourist arrivals. The number keep changing and it need to be updated in order to get accurate information. The source for this information was from the world fact book.

10.15am- Updating the talking point. Today it is more focused on ecotourism, homestay and a bit of education tourism. There are still more research need to be made because the information that I got through numerous website is not enough. But still, some of them could fill the information that I wanted. The work continues throughout the whole day and it will need to be continue on the next day.

5.03pm- Off from work.

The pictures below shows the material that has surround me during working and also my self taken picture because I don’t have people to take picture of me! 😂

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7.41am- Arrived at the office

8.20am- Started my day with meeting my supervisor, Ms. Siti Zubaidah to get more information for the talking point. Received some advice from her and added with some material like report book for me to refer at. The never ending work like searching for information, visiting websites, and also getting annual report has helped me to get know more about tourism industry. It’s a very cool industry indeed.

Today’s talking point focuses more on health tourism and also tourism industry generally. Malaysia’s has been named as one of the best country with the best healthcare services which makes medical tourism has been on demand these past few years. The report includes what’s the speciality that Malaysia could offer, what is the factor that attracted people to come visit for medical purposes. Some of the material that I got from Ms. Siti could be used to check on the update number of tourist arrival in Malaysia and how many tourists industry has generated towards the country economic growth.

5.01pm- Off from work

Video below is another time- lapse of me taking notes and also searching information for the report. Thanks for watching!

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7.40am- Arrived at the office

Started my day with continue updating talking point. This process takes lot of time because there are so many resources that we need to refer at. Today’s update includes updating major events in Malaysia 2018, health tourism, and also recognition from many awards that Malaysia and Malaysia’s Industry Player has received. By preparing this talking point, we could see the difference between years about what has Malaysia achieved and has it reach its target or not. Basically my task for this week is to do some research to get the data and prepare the talking points.

1-2pm - Lunch break

5pm- Off from work

The following video was the time-lapse version to picture how my days at the office looks like 🙈

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7.40 am- Arrived at the office

8.40 am- Helping Pn. Hasnida sorting out another sponsor outfit for APM that have been dry cleaned and need to be submitted to the owner back.

10.45 am- Assigned by Cik Siti Zubaidah to prepare talking point for Malaysia’s tourism activity, economic performance, future activity and also the recognition. This talking is then need to be submitted in order to get accurate facts.

1-2 pm- Lunch break

2.30 pm- Continuing the talking point work. This work requires lots of reading and searching. There are many categories that need to be review at and need to do

5.00 pm- Off from work.

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Off day ( Weekend )

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7.46 am- Arrived at the office

9.15 am- Assigned by Mr Azrul to do labeling for handbooks that will bring by the ITB team to Berlin. It includes itinerary, market brief, booth layout, statistics, delegation list, contacts and weather forecast of Malaysia. Basically this handbooks includes information that people need to know about Malaysia and also Tourism Malaysia. The label was then need to be cut into the suitable size to be pasted on every section of divider. The process somehow took some times because it need to be fitted in small and suitable pieces.

12.15 pm- 2.30pm- Lunch break

2.45pm- continuing labeling work, and also at the same time help the ITB team to prepare the completed handbooks. There are total of 11 thick handbooks to be brought and some small handbook for extra copy.

4.45pm- Finished the work and submit it to Mr Azrul.

5.00pm- Off from work!

Pictures below refers to the handbooks in both version which is the organized version complete with the label that is easier to check out, and also small version.

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12.06pm- Arrived at the office

12.15pm- Updating database work. There’s some part need to be change to make the data easier to be refer to.

1.30pm-  Helping Pn Hasnida and Mr Yus to sort out the sponsored outfit that have been used by the ushers for APM last Wednesday. The outfit was then send back to the owner.

2.30pm- Helping Pn. Saliha to pack the souvenir to bring to Berlin for ITB 2018. There are total of 6 boxes that include variety of souvenir to be given during the event.

4.15pm- Making list of contents in every boxes so it is easier to refer at. The list includes the type of souvenir and also the total of every souvenir. The list was then printed out to bring it for reference.

5.05pm- Off from work.

Picture below shows the list of souvenir that I have made in table form to make it easier to refer at.

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7.42 am- Arrived at the office

8.25 am-  Assigned by Pn. Hasnida to add the label tagging for APM’s attendees. Printed out and send it back to her.

10.00 am- Head to PICC for full rehearsal and complete the tagging list. I have team up with Puan Roni to complete the tagging of finalists for every award according the category and number of sequence.

1.00-2.00 pm- Lunch Break

2.15 pm- continuing the tagging list. It takes quite long time because it need to follow the list and also the sequence that have been listed.

4.30 pm- Adding the tagging list because some attendees made last minute RSVP confirmation.

5.30 pm- Helping Puan Hasnida to make changes of some seat because of protocol rules.

6.20 pm- Assigned to be an usherette on the entrance of the hall. It is our job to welcoming every guest that arrived and always keep smiling.

8.30 pm- The award show started.

11.30 pm- The award show ended. Once again as usherette, inviting them to Post Party room.

1.30 am- Wrap up, the show has ended and it is time for sleep! >,<

Picture below shows the layout of the hall, the tagging list that I need to paste and also a selfie of me with colleagues

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7.36 am- Arrived at the office

8.10 am- Continuing database work. This database is for administration unit records to track the date of the contract is going to end

11.15 am- Assigned by Mr Nasrul to make photocopy of payment receipt that need to be submitted to finance division. Then, head to financial division to get confirmation of receiving payment receipt.

1.00-2.00 pm- Lunch break

2.10 pm- Assigned by Pn Hasnida to prepare tagging label for APM’s seating arrangement. Basically I need to list down all the VVIPs,VIPs, and Award Nominees that will attend at that night. After listing down in labeling format, it needs to be printed in sticker paper so it is easier to be pasted at the attendees seat.

6.38 pm- Off from work!

Picture below refers to the payment receipt that I need to submit to financial division and the other one refers to the label format of tagging name list for APM attendees.

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7.42 am- Arrived at the office

8.00 am- Received email from Pn. Hasnida about the latest list of APM attendees who has confirmed their RSVP. Was asked to update the list with adding the new name on the confirmed list and print out for reference.

11.00 am- Was assigned by Cik Aida to prepare a database report of AERO’s rent contract. It is basically to record the total of spending that need to be used for every AERO office outside Malaysia.

1.00-2.00 pm- Lunch break

2.10 pm- Continuing database work

5.00 pm- Off from work

Picture below shows the updated list name of APM attendees and also the databases rent contract report of AERO office outside Malaysia.

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7.40 am- Arrived at the office

9.00 am- Site visit to Putrajaya International Convention Center for Anugerah Pelancongan Malaysia briefing. Since AERO Division has been assigned as the head for protocol unit in this event, every member in this division are required to participate added with other member from other division and need to get know every single corner that will be involve in this event. The site visit was basically to get everyone familiar with the location and get the idea of the event’s program flow.

11.30 am- The site visit is over. Back to the office.

12.15 pm- 2.45 pm- Lunch break

3.00 pm- Reading material for market brief. This time is from Czech Republic, Italy and Russia.

4.15 pm- Helping Mr. Azlan to make listing for event that will involve by Tourism Malaysia office at outside country. This is for reference of Mr. Johanif.

4.30 pm- Assigned by Mr. Nasrul to get approval of spending in finance division, by Mr. Hairi and Mrs. Aliza

4.40 pm- Updating the list of confirmed attendees for Anugerah Pelancongan Malaysia. The list will always keep changing because the guest just submitted their RSVP to the person in charge of the guest attendance list.

5.00 pm- Off from work!

The picture below refers to the briefing session in the main hall that will be used during the event about the location that will take part during the event and also the other one was take while I was updating the list of APM attendees.

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7.26 am- Arrived at the office.

8.45 am- Was given task by Puan Hasnida to make a list of attendees that has confirmed to attend APM 2018 on this 28th February. APM or known as Anugerah Pelancongan Malaysia is an awards ceremony that recognises and honours local and international tourism industry players for outstanding and innovative products and services. It also acts as an incentive for participants to strive for the highest level of professionalism and quality in both products and services. The list of attendees including industry player that participate and also nominated in the category.

10.00 am- Division meeting with the whole unit in this division. Discuss about the update and also progress about on going project. In the meeting also, Datuk Razip, the Director of the division also has asked me to introduce myself to everyone for the official greetings.

2.30 pm- Meeting ends

3.00 pm- Continueing to list down the name of attendees for APM. AERO division has been appointed to handle the protocol unit so the preparation need more attention and more detail.

5.30 pm- Off from work.

Pictures below shows how I did the thumbprint for attendance also followed by the list number of confirmed guest.

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7.36 am- Arrived at the office

9.15 am- Helped Mr Nasrul on payment report of spending by some promotional event that have been held in Paris. Then, the payment invoice need to be submitted to Finance Division  to be approved by Cik Farah.
10.00 am- Encik Azrul has assigned me to help him with handling registration counter for ITB briefing session. ITB known as International Tourism Bourse is the world’s leading travel trade show. This year, it will be held on early March at Berlin. There are total of 35 organizations including tour operators, hotels and resorts, also public organization to represent Malaysia for this trade show. This trade show is for promoting Malaysia to the world and international market.

12.00 pm- I was given by Puan Ida the market brief of some country like Brazil, Germany, Australia, Austria and Bosnia and Herzegovina. It is basically includes every market information that we need to know in that particular country. This material was given to me for my own knowledge to get know the market situation at the country.

1.00-2.00 pm- Lunch break

2.40 pm- Received PC for my table. Now my table is complete and I am ready to complete my work :)

4.02 pm- Received minute meeting sheets for tomorrow’s meeting.

5.00pm - Off from work.

Picture below shows the place where the registration counter took place, the minute meeting I have received and also the computer that I received to complete my table setting!

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7.45 am- Arrived at the office.

9.45 am- Went to Human Resources Division for thumb print application. Thumb print application is used to record staff attendance. Madam Harjit has helped for the application process. The process was quiet easy than I expected, just display our thumb at the machine and it is done. All we need to wait was for ID verification.

10.20 am- Assigned by Encik Badrul Amin to helped him make photocopies of some paper work. This paperwork is related with some media visit from Clevedis to Malaysia for public relation program. After that, I was asked to sort out the payment receipt by Asia Experience Travel Sdn Bhd as the travel agent that have been appointed by Tourism Malaysia to lead the trip. Apart from that, checking minute meeting and also itinerary for the trip.

11.50 am- Received stationary and equipment needs for my own use during work.

1-2 pm- Lunch break

2.40 pm- I was brought by Encik Azlan to be introduce to every staff in the division including the Director of International Promotion Division ( AERO), Datuk Razif. During the session with Datuk Razif, he gave me some word of encouragement and also advice that I need throughout the internship period.

3.40 pm- Helped Encik Ihsan to complete to sorting out the list of staff name that will be in charge at some unit for the upcoming event which is Anugerah Pelancongan Malaysia (APM).

4.00 pm- Assigned by Encik Nasrul to make a trip to Financial Division to get some signature for some related documents about finance.

5.00 pm- Off from work!

The picture below refers to my access card, the list name of staff in charge for APM, my current table place that have been filled with stationary that I received and also my selfie that I rarely took because  I was so shy to take one here :D

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8.45 am- Arrived Tourism Malaysia for the scheduled report duty at 9.00 am.

9.00 am- Welcomed by Mr Abdul Zaili, the Human Resources officer who are in charge of our recruitment, was asked to wait for a while for briefing session.

9.45 am- Was brought to meeting room for briefing session. Briefing started with the core introduction of Tourism Malaysia by Mr Faizal, the Assistant Director for Human Resource Division. Mainly talk about organizational and how Tourism Malaysia operates also what they have contribute to Malaysia.

11.15 am- Another briefing session about the rules and conditions for industrial trainee should follow.

12.30 pm- Briefing session ends. Transferred to the division that they have been assigned to me, which is International Promotion Division for America, Europe and Oceania (AERO)

1.00 pm- Lunch break

2.00 pm- Received working schedule and also a
copy of the blueprint that includes the rules and regulations about what industrial trainee should do and follow. Was asked to read about it.

4.30 pm- Meeting with the Assistant Director, for introduction. Was asked to introduce myself and also tell them about what I have been learning during my study period.

5.00 pm- Off from work

These pictures were taken on my first day which includes the entrance of my division, the briefing sheets, the rules and regulations sheet and also my table spread at my assigned place.