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Internship Final Report @ De Garden Hotel.pdf

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https://youtu.be/LQUxqYOz33s

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Borang Semakan Penyelia Latihan Industri.

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Borang Semakan Penyelia Latihan Industri.

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Borang Semakan Penyelia Latihan Industri.jpeg

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Replacement of Public Holiday.

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Today is afternoon shift. The tasks are check in guest, issued key card, issued breakfast voucher, update wifi list and breakfast list, check website booking, do resevation for website booking, give newspaper, calculate cashier, check journal, and do casting when closing shift.

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Today is afternoon shift. The tasks are check in guest, issued key card, issued breakfast voucher, update wifi list and breakfast list, check website booking, do resevation for website booking, give newspaper, calculate cashier, check journal, and do casting when closing shift.

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Today is afternoon shift. The tasks are check in guest, issued key card, issued breakfast voucher, update wifi list and breakfast list, check website booking, do resevation for website booking, give newspaper, calculate cashier, check journal, and do casting when closing shift.

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Today is night shift. The tasks are calculate surplus of newspaper, check key available at counter, top up everything less at counter, update wifi list and breakfast list, check casting, do back office charges, cop new newspaper, and do casting when closing shift.

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Today is night shift. The tasks are calculate surplus of newspaper, check key available at counter, top up everything less at counter, update wifi list and breakfast list, check casting, do back office charges, cop new newspaper, and do casting when closing shift.

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Today tasks are check out guests, check in guest, issued key card, disable key card, update wifi and breakfast list, paid out deposit, give newspaper, do casting when closing shift, write cash drop and calculate money.

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Today tasks are check out guests, disable key card, do paid out deposit, issued breakfast, give newspaper, check in guest, issued key card, update breakfast list, and wifi list, check reg card on system, and do casting when closing shift.

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Today tasks are check in guest, write official receipt, issued key card, issued breakfast voucher, check email for website booking, do reservation for phone call and website booking, update wifi list and breakfast list and do casting when closing shift.

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Today tasks are check in guest, write official receipt, issued key card, issued breakfast voucher, check email for website booking, do reservation for phone call and website booking, update wifi list and breakfast list and do casting when closing shift.

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Today tasks are check in guest, write official receipt, issued key card, issued breakfast voucher, check email for website booking, do reservation for phone call and website booking, update wifi list and breakfast list and do casting when closing shift.

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Today tasks are check in guest, issued key card, issued breakfast voucher, give newspaper, check out guest, do reservation for phone call guest and website booking, update wifi list and breakfast list, pick up call and do casting when closing shift.

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Today tasks are check in guest, issued key card, issued breakfast voucher, update wifi list and breakfast list, check website booking, do resevation for website booking, give newspaper, calculate cashier, check journal, and do casting when closing shift.

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Today tasks are check in guest, issued key card, issued breakfast, update wifi list and breakfast list, check website booking, do reservation for website booking, give newspaper, check out guest, and do casting when closing shift.

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Today is afternon shift. The tasks are check in guests, issued key card, issued breakfast voucher, redeem sahur package, update wifi list and breakfast list, write official receipt, do reservation for website booking, check for website booking via email, give newspaper, and do casting when closing shift.

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Today come to afternoon shift. The tasks are calculate cashier and key card, arrange the back office website booking file, check in guest, issued key card, issued breakfast voucher (sahur set), update wifi list, breakfast list and sahur package list, and do casting when closing shift.

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Today still in night shift. The tasks are calculate newspaper, write surplus amount on newspaper list, check key available at counter, update breakfast list and wifi list, top up any less item at counter, check reg card, do key card control sheet, check flag in system, cop new newspaper, do back office charge and do casting when closing shift.

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Today still in night shift. The tasks are calculate newspaper and write the surplus amount on newspaper list, check key available at counter, top up any less item at the counter, check breakfast and wifi list, update information on the whiteboard, check casting report, do key card control sheet, do back office charges, and do casting when closing shift.

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Today still in night shift. The tasks are calculate surplus of newspaper, check key available at counter, update breakfast list, wifi list, check reg card, check casting report, print wifi password, do key card control sheet, cop new newspaper, do back office charges and do closing when closing shift.

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Today is night shift. The tasks are calculate surplus of newspaper, check key available at counter, top up everything less at counter, update wifi list and breakfast list, check casting, do back office charges, cop new newspaper, and do casting when closing shift.

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Today comes to night shift. The tasks on night shift are GSA work which is calculate the surplus newspaper, check key card availability at counter, top up everything at counter, update wifi list and breakfast list, update whiteboard, pick up call, do key card control sheet, check function, check reg card, cop newspaper, and do back office charges on website booking.

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Today comes to night shift. The tasks on night shift are GSA work which is calculate the newspaper, check key card availability at counter, top up everything at counter, update wifi list and breakfast list, update whiteboard, pick up call, do key card control sheet, check function, check reg card, cop newspaper, and do back office charges on website booking.

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Today tasks are check out guests, disable key card, do paid out deposit, issued breakfast, give newspaper, check in guest, issued key card, update breakfast list, and wifi list, check reg card on system, and do casting when closing shift.

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Today tasks are check out guests, disable key card, give newspaper, return back deposit, check in guest, issued key card, issued breakfast voucher, update wifi listand breakfast list and do casting when closing shift.

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Today tasks are check out guests, check in guest, issued key card, disable key card, update wifi and breakfast list, paid out deposit, give newspaper, do casting when closing shift, write cash drop and calculate money.

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Today tasks are check out guests, disable key card, give back deposit to the guest, give newspaper, check website booking, do reservation and do casting when closing shift.

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Today tasks are check in guest, do reservation for walk in guest, do reservation for website booking, issued key card, issued breakfast voucher, update wifi list and breakfast list, cut the garage key record form, cut wifi password and do casting when closing shift.

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Today tasks are check in guest, issued key card, issued breakfast voucher, print reg card, update wifi list and breakfast list, give newspaper to guest, and do casting when close shift.

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Today tasks are check in guest, issued key card, issued breakfast, do reservation for phone call guest, do reservation for website booking, do wifi ID and password, cut the wifi password into small paper and do casting when closing shift.

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Today tasks are check in guest and check out guest, issued key card, issued breakfast voucher, do reservation for walk in guest and website booking, give newspaper to guest, update wifi list , breakfast list and do casting when closing shift.

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Today come to afternoon shift. The tasks are check in guest, check out guest, issued key card, issued breakfast voucher, update breakfast voucher list and wifi

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Today tasks are calculate the surplus of newspapers, check in guest, checking for breakfasts and wifi password list, checking for key available at the counter, add on things that less at the counter, do the keycard control sheet, cop for the new newspaper, do casting when come to closing and check out guest.

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Today tasks are calculate the surplus amount of newspaper, updating breakfast list and wifi password list, do checking for key available at the counter, add on such thing that less at the counter, arrange all the things at the counter tidyly, do key card sheet control, do checking in the system to avoid key card lost, cop the new newspaper with complimentary cop, and do casting when closing the shift.

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Today tasks are do checking on breakfast and wifi list, calculate the surplus amount of newspaper, checking key available at the counter, checking for reg card, add on the things that are less at the counter, do key card sheet control, do night audit and do casting

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Today tasks are calculate newspaper, check in guest, register corporate company, check breakfast and wifi list, do keycard control sheet.

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Today tasks are calculate the newspaper, check breakfast and wifi password list, check key at the counter, check reg card, do closing casting and cop new newspaper

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Today is come to night shift. The tasks are calculate the newpapers, checking the breakfast list, checking the access key available in the counter, checking the casting list, cop the newpaper with the complimentary cop, and do casting when do closing shift

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Today tasks are check out and check in guests, issued breakfast, issued key card, update breakfast list and wifi list, and do casting when come to close shift.

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Today tasks are check out and check in guests, issued breakfast, checking cashier, write official receipt, checking website booking, do reservation for website booking, do comfirmation on website booking and do casting when close shift.

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Today tasks are check out guest, check in guest, do reservation for website booking guest, issued breakfast voucher, give newpaper to guest, disable issued key card and checking for website booking.

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Today tasks are check out guest, check in guest, issued breakfast, issued and disable key card, and check for website booking.

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Today tasks are check out and check in guest, pick up phone, issued breakfast, write official receipt, update breakfast and wifi list, count for cashier balance and do casting, balance posting, and shift control when do closing.

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Today tasks are check in and check out guests, issued breakfast, wifi, and register for corporate rate. Before come to register corporate rate, I need to give guest to sign on a corporate form and register for it. When come to register, I need to fill in the company name, the guest name, phone number, company address and save. It will come out a code.

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Today tasks are check in guest, issued key card, do reservation for website booking, issued breakfast and wifi.

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Today tasks are check in and check out guest, issued wifi password, issued key card, and write event on front office log book. The function of front office log book is to write down what specific or special things that happened now or future. Normally will write what functions that are going to be happened in the future.

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Today tasks are check in and check out guests, issued breakfast, issued key card, do reservation for website booking, update wifi and breakfast list.

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Today tasks are check in guest, give wifi password, update wifi password, issued breakfast, write official receipt, print reg card, do authorize on credit card machine and check out guest.

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Today tasks are only check in guest, issued key card, give wifi password, print reg card for guest to sign, write official receipt, do credit card authorize, issued breakfast voucher, check cashier journal, write cashier drop, do casting and close shift.

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Today tasks are check in and check out guest, calculate newspaper, cop newspaper, doucle check breakfast, check reg card, check casting, print night audit report, and do back office charges.

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Today tasks are check in and check out guest, do checking on breakfast, key card audit, calculate amount of newspaper, check casting report for all shift of the day, do night audit, and do the back office charges for website booking. The night audit task is to print all report that happened in one day and do backup for the system.

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Today tasks are calculate the surplus newspaper, check the key available, check the amount of breakfast, checking casting report and do back office charges for website booking.

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Today task are check in and check out guest, write official receipt, calculate newspaper, check breakfast and key, do back office charge for website booking.

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Today tasks are calculate the surplus newspaper, check key available, key card night audit, check casting, and back office charges. The back office charges are doing after done night audit. Normally, the back office charge is charge for the website booking expecially AGODA and BOOKING.COM.

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Today is night shift. The tasks in night shift are to calculate the surplus amount of newspaper for a day, check for the keys that keep in front office, do key card night audit, check the casting record for all shift which include night shift, morning shift, and afternon shift.

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Today tasks is check out guest, disable key card, inform housekeeping, issued breakfast voucher for guest in house and walk in guest. If the guest is walk in guest, I need to do posting after 10am. The posting code will be under cash and coffee breakfast walk in.

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Today tasks is to check out guest and check in guest. I have check in day use guest which is check in on 12pm and above but check out on 6pm. If the guest want to check in for day use, then I need to change some part into day use such as the package, check out time, market segment. The day state need to change to "0(zero)". When issue key card, the day also need to change to "0(zero)" and the time for check out need to be change to 18.00pm.

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Today task is to check out all guest in house. The normal check out time is on 12 noon. Normally, the guest will check out before 12 noon. But, if the guest do not check out on 12 noon, then I need to call to the room accordingly to ask whether they want to extend or check out late.

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Today tasks is to check out the guestdisable the key card, do posting for paid out, print the invoice and give back the deposit money to the guest.

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Today tasks is to learn how to check out guest. When the guest want to check out, I need to check the key card in the system and inform the housekeeping to ask the room status. While waiting for the status, I need to find the reg card and see whether it is pay by cash or credit card.

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Today task is to check in guest, check out guest, issued breakfast voucher, write breakfast voucher no into the list, pick up call and do the reservation for guest.

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Today task is to learn how to check in day use guest. If the guest want to check in for day use only, I need to key in same date for check in and check out time. The package need to select day use and also select day use room for the guest. When come to check out, I need to post as day use and paid out the deposit to the guest.

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Today task is to check in guest, write official receipt, print reg card, give newspaper to guest and issued key card

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Today task is to check in guest and do prepayment. When guest give a debit card to pay, I need to key in the debit card detail, post with the visa/master card code, type the card number and the word prepayment and post. Print 2 copy of prepayment invoice and let the guest sign. 1 copy give to the guest and another copy keep it for future reference. Then, photocopy the reg card and the prepayent copy as a reference.

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Today task is to checkin the guest, write the official receipt, issued key card, disable key card and issued the breakfast voucher to the guest

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Today task is to check in 3 group reservation, and do reservation for walk in guest and phone call guest.

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Today task is to check in group reservation, do reservation for walk in guest, pick up call, issued key card and breakfast.

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Today task is to check out guest. When guest want to check out, I need to inform housekeeping about which room want to check out and housekeeping need to go to that room and check whether the room status ok or not. If ok, I need to post the fees and print two copy of invoice, one for guest and one for F/O department. The copy for guest need to put inside the envelope and give to guest and give back the deposit money to the guest. The copy for F/O department need to give to guest to sign and keep in the paid out file.

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Today task is check in guest, pick up call, issued breakfast voucher and do credit card authorize.

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Today task is to check in guest, issued key card, write official receipt and issued breakfast voucher to the guest. This times I have to do it by myself without helping by other seniors.

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Today task is to issued the breakfast voucher for the group reservation. On the voucher, it must be write the valid date for the breakfast, the folio number, and name who issued the voucher. After that, put the breakfast voucher in the hotel envelope according to the folio number. Next is write the breakfast voucher number and all detail such as folio number and date issued into a list for reference.

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Today task is to check-in a group reservation. The reception will get a list from the sales department and give to the guest to write their I.C. no, Tel no, car plat no and sign their name

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Today task is to learn how to do casting when closing one shift. Before doing casting, I need to print the cashier journal and check with all receipt document such as paid out, cash, visa, master and deposit. After done checking, I need to do closing which is casting. When come to casting, I need to key in all amount from the document and check whether it is same total amount with cashier journal.

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Today, my senior are bring me and other worker go to see the every room types. There are superior room, studio room, executive room, and family tripple and quad room.

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Today tasks is to check-in guest using prepayment method. Actually, if the guest want to use credit card to pay, I need to do authorize. If the guest want to do prepaid, then I need ti do sale on the credit card machine. Once I do the prepayment, I need to post as prepayment in the PMS system and print out 2 copy. One copy give to guest and another one copy is keep in the file but this copy must be give to guest to sign their name. After that, I need to photocopy the rego card and the prepayment receipt. The original rego card will attach with the photocopy of prepayment receipt while the original prepayment receipt will attach with the photocopy of rego card

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Today task is to check-in guest and pick up the phone from in-house guest and outside guest. Today, Mr Shangar is told me to mop and arrange the table at the front desk counter to keep it clean and tidy

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Today task is to check-in for group reservation from taiwan and china. I have to translate all the request from guest to our malay and indian worker. I have to pick up call to answering their request. Today, I have learn how to write the form that let the guest to put their luggage in the luggage room and help guest to print some document.

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Today task is to calculate the money in the cashier A & B. There have RM2000 float money that need to have in cashier A and B. Other than RM 2000 will be the profit that get on a day. Actually, this task will do when a shift start and end. I need to calculate the money and write in a cashier book. The cashier book need to write the date, what shift to what shift, name, total amount of float money, total profit, and signature.

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Today task is to learn how to pick up call. There are two different type of phone call. First is outside call and the second is in-house call. When pick up the outside call, I need to say "Thank you for calling De Garden Hotel". If the guest want to booking room using phone call, I need to ask the name, check in time, check out time, types of room, and any other request. When pick up in-house call, I need to say "Reception" and continue the conversation.

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Today task is to learn how to use credit card machine to do transaction. When the guest want to check-in the room and willing to pay with credit card, then I need to use the credit card machine to do the authorize or sales. When the guest want to check out, then I need to do the offline

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Today task is to write the breakfast voucher for the group booking reservation. There are 20 persons do the booking reservation in De Garden Hotel. 1 guest will give 2 breakfast voucher. I need to write the valid date for the breakfast, folio no, and issued by who on the breakfast voucher. After that, I need to write all the breakfast voucher serial no and all the related information into a list for future reference.

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Today task is to check in guest. For the guest who want to pay cash, I need to write the official receipt to them as a proof that they already pay the money when check in the room.

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Today task is how to check in guest. The check in system is PMS Hotel Management System. There are some procedure when check in guest. First, ask the guest whether they first time come or regular and then get the I.C (Identity Card) from the guest. If the guest is regular guest, then just find their name in the PMS system and copy their data to make a new check in form. If the guest is first time guest, then I need to key in their identity information, such as name, address, phone no., plat car and the I.C no. Then, ask the guest want which type of room. After that, ask them what method they want to pay. If want to use credit card, I need to use the credit card machine to run the procedure and directly get the receipt. If the guest want to pay by cash, then I need to write the official receipt. I also need to key in the market segment either walk in, phone call or website booking.

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Today task is to learn the way to issued the key card. The key card need to be issued according to the room selected before give to the guest. First, put the key card on a smart card machine and then select the room number in the PMS system and issued. If the guest request two key card, then click the button "check in" for issued another key card. Maximum 2 key card for 1 room only. The first key card has been issued will be the called as guest 1 and the second key card will be called as guest 2. When come to check out, the key card need to be disabled. The way to disabled the key card is click the check out button. If the guest have 2 key card, then I need to check which key card is issued as guest no 1. I need to disabled the first one then continue to disabled the second one.

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The task today is key in WIFI data in the computer for guest to use. The data is the User ID and Password for the funtion of log in WIFI. This data need to print out and cut into small paper. When the guest come to the front desk asking for wifi password, then we need to give this user ID and password to them. This data cannot be share with another guest. Every guest will get a different user ID and password. Once this data has been used, it can only use within check in times. After the guest check out, the wifi user ID and password cannot be used

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Today, the task is only take note what the paper information are given by the Executive Front Office, Mr Shangar. It is some important point to be memorize.

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Today, I still need to memorize all the information given by the Executive of front office department, Mr Shangar. This is the basic knowledge that need to be learn before start to join in the work.

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Today is the first day worked in De Garden Hotel. The department have been chosen was Front Office Department. The Executive of Front Office department, Mr Shangar is giving me some information paper about the operation of De Garden Hotel, the types of room provided , facility offer and the rate of each types of room. All the information given must be memorize.