# data[].attributes.body
Nur Aiman Irtiza Bin Mohd Irtiza
1171200945
Amir Izzuddin Bin Zulkepli 1171100518
Niroshaan A/L P.Ramis 1171101816
Glenn Chia Jun Weng 1171101736
Muhammad Syazwan Bin Mohamad Salleh
1171101803

After watching the video, we could see that IKEA actually ensures Total Quality Management throughout their operation process. They make sure their products are sold in a good quality which satisfies the consumers’ needs.

First, IKEA uses Value Added Analysis. This process requires evaluating all work activities,material flows and paperwork to determine the value they add to the products for their customers. Most of IKEA products are designed in such a way that they add value to the products to improve the quality yet being priced at an affordable rate.

Next, IKEA also uses quality improvement team where collaborative groups of employees from various work areas come together to improve quality by solving common problems in production. Besides that, designer must make sure that the furniture is simple, easy to produce, easy to pack and easy to assemble. They also test their products thoroughly before releasing it to the market.

IKEA also uses getting closer to the customer tool. They put their customers preferences in mind and design their products. Besides that, their products are also lower in price and their packaging are flat packaging. This actually brings much convenience to the customers.

To add,

Finally,  IKEA also uses process re-engineering. It involves the design and analysis of processes and workflows within the firm. Bu this, operational cost can be reduced. An example to be cited is IKEA uses robots for packaging. This reduces the number of manpower and production expenses greatly. Also, the packaging can be done in a faster rate and massive amount. This can improve the quality of production as well as the quality of the products.

# data[].attributes.body
Ravindranath K.C.     1171102214
Lim ming Ying.          1171101983
Mou Kar wye.            1171300682
Andrew Phua.            1171100635
Sumesh Segahran.    1171100103

As we all know, IKEA is reknown for their astonishing and creative furnitures. It is without a doubt that this Swedish based company is one of the few leading and successful company in the world.

In our humble opinion, IKEA managed to ensure total quality management through using their modernised and high tech robots to build those furnitures. By doing so, they are able to save time as the robots are able to produce and package more as compared to using human workforce. For example, the robots are able to pack a total of 720 packages an hour as compared to using human hands where only 20 packages are packed in an hour. Besides that, IKEA also uses the flat pack technique where it provides efficiency not only to them but also their customers as it allows the customer the convenience to bring it back home after purchasing the furniture.

Next, Designers at IKEA would crack their brains to design the ideal furniture which is easily assembled, creative, easily transported and be flat packed. Then afterwards,the craftsmen would make a prototype and send it to the test center where the furnitures would undergo several tests to see its ability and capability. For example, they tested the limit of the pressure that the chair can withstand, not only that they also calculate the amount of times the chair can be seated before they worm out and also last but not least , how can they cope when being knocked over. Once the tests are complete and the furniture is able to go through all of them, they would be sent to the factory to be mass produced.

Last but not least, IKEA also produce quality and reliable products at a cheapest price as possible to ensure that the customer is able to afford them.

# data[].attributes.body
Nurfarah Emilia binti Abdul Rahim (1161102521)
Farah Izzati binti Rosli (1161100452)
Shirlyn Seet Pei Yin (1161100688)
Rudtran A/L Sivamayam (1161100522)
Yong Kai Xuan (1171101555)

On our opinion, IKEA ensured their total quality management by selling good-quality,cheap, innovative and stylish furniture (most of which comes in flat-packs), soft-furnishing and other home accesories.

Quality management may be seen in the broader context of a new workplace culture and new productions methods. Quality is but one of this aspect of this culture which calls for management style, production methods, skills and industrial relations. Multiskilling, labour flexibilty, employee empowerment, flatter management structures, and an array production technologies such as just in time and value added management are part of this new culture. Total Quality Management is increasingly being seen as one possible means of achieving these goals.

IKEA also use robots to pack all their products. As we all know robots are more efficient and productive way to do these kind of things so that there will be no error compared to the human beings. IKEA also makes prototype first before they produced the real one so that if there are any error on that product, they can fix it and sell to the customers. They also sell their goods in cheaper price compared to other stores.

# data[].attributes.body
Teh Shi Kee 1171100257
Tan Angie 1171100349
Joanne Neo 1171100766
Lim Er Jia 1171101377
Koh Jing Thong 1171101009

In our opinion, IKEA able to manage to ensure their total quality management throughout the operation processes by using their robot. IKEA have it own effective robot. These types of robot can handle any size, shape and colour of items and the process is very fast. For example, they will packs about 720 an/hour and they work 24 hours a day, 7 days a week and 365 days a year. Next, IKEA using the method of good s operation , producing tangible products such as furniture, table, chair and desk. The operation process is a set of methods and technologies used to produce a service or a good to the customers.

# data[].attributes.body
Ooi Zhi Ling 1171100732
Koh Jing Hui 1171100448
Yap Wei Yin 1171100525
Florence Sim Li Cheng 1171101375
Michelle Gene Natusch
1171101413

IKEA can ensure total quality management through out the operation processes by using robot. There are some of the cleverest robot around inside the factory. These robots can handle any shape and size of items quickly and economically and flat packs 720 an/hour and they work 24 hours a day, seven days a week and 365 days a year.

IKEA produces its products using recycled sawdust. By recycling sawdust, IKEA is directly ensuring less pollution in the environment. Next, IKEA does directly check upon its prototype to ensure the best customer experience.

IKEA designs their furniture with a lowest price and simple. After creating, they send to test centre for testing the function of furniture. For example, the pressure that it can withstand before tipping over was tested on the L arm chair.

# data[].attributes.headline
Merienda                                                      

# data[].attributes.subject
Merienda                                                      

# data[].attributes.body
Nur Syahirah Bt Mohd Nasir
1171102251
Nurul Aisyah Bt Jamal Abd Nasir
1171101170
Nurul Aiman bt Amir Razif 1171101092
Afra Nazinin Bt Pasla Sukkur Ahamed Zahir Hussain
1171101709
Aisyah Fatihah Bt Mohamed Hanafiah
1171101758

Based on the video, IKEA ensure total quality management (TQM) through out the operation processes by making sure that all of their activities are involved in getting high quality goods and services in the market place. There are 5 tools in which commonly used for TQM which are value added , quality improvement team, getting closer to customer , ISO series and business process reengineering.

Firstly, IKEA uses the tool; Value-added Analysis. This is a process of evaluating all work activities, materials flows, and paperwork to determine the value that they add for customers. As such, IKEA designs their furniture by being very careful and clever in every choice they make so that the price is still in lowest yet adding loaded value to their customer.

Other than that, IKEA uses the tool; quality improvement team which collaborative groups of employees from various work areas work together to improve quality by solving common shared production problems. Designer must make sure this furniture needs to be dead simple. It should be possible to produce it quickly and cheaply, just as the look it has to be easy to transport and assemble. The craftsman of the construction center make one for every single item of furniture. Tester (test center) see how much pressure it can withstand before tipping over and how often it can be sat upon without the joints breaking and how it’ll cope being knocked over. If it pass, it will be sent to the factory (producer) to be mass-produced.

Next is to get closer to the customer in which IKEA have to know what their customer preference in the product they consume. IKEA provides a lower price for high quality products. For instance, they used flat packing,it is the most effiecient ways to set the product price at a low price. IKEA have flat pack the furniture within the help of robots in which thay can pack 720 packs per hour. This totally can sell their product at a large scale at a cheap price due to the less-used of cost and transportation during the processes

Process re-engineering involves the design and analysis of processes and workflows within a firm.  In order to enhance customer service, become competitive and reduce operational costs. Since its establishment, IKEA has been at the forefront in transforming its operations in order to optimize business performance. For instance, IKEA use robots to settle down the flat packing works. Before this, IKEA only manage to flat packing about 20 items an hour by human hand, yet these robots managed to flat packing of any shapes and items about 720 an hour. In this regard, the firm focuses on quality and price, function and design, and health and environment during the product design and development phase.

Last tool used by IKEA is improving its environmental performance based on ISO 14000. For example, IKEA use recycled sawdust to produce their products. This show that IKEA is concern about their responsibility to the environment

# data[].attributes.body
Lee Zhe An 1171101515
Chua Jiaming 1171101251

Chew Mun Chung 1171101449

Soh Yean Fong 1171101931

Hui Min Shien 1171101378

IKEA ensured their total quality management by producing a high quality designed furniture and giving it at a much lower price for their furniture. They also use flat pack technique for their products so that it can be easily assembled and transported. This means that IKEA can save their costs, reduce the number of lorries to transport goods and at the same time flat packing can reduce the risk of the products for damaging. Besides, IKEA makes a prototype for every single furniture and sent to the test centre for testing. For instance, the chairs are being tested how much pressure it can withstand before tipping over and how often it can be sat often without the joints breaking and knocked over. Once the product passes, it will be sent to the factory to be mass-produced. This means that this process can ensure the safety of their products before releasing to the market. Other than that, in order to manage to flat pack millions of items of such different shapes and sizes quickly and economically, IKEA uses robots to handle any shape and size of the item and flat packs 720 an hour. Once the packing is complete, the flat packs are sent to the distribution centers and ready to be shipped around the world.

# data[].attributes.body
LIM YONG QI 1171100768
NG CAMMY 1171102127
CARMEN KOH 1171100737
TEOH ZINI 1171100999
QUAH JOO XUAN 1171100733

In our opinion, Ikea can ensure total quality management throughout the operation processes by a few steps below:

1) Ikea wishes to produce sturdy good-looking furniture that can be flat-packed for transportation and can be easily assembled by the end users. To do so, when they are designing a brand new model, they always consider these features so that their products would not consist too many parts to be assembled and at the same time, the products must be sturdy enough.

2)After designing a new model, Ikea makes a prototype and sends to the company's test center for testing. For examples, the chair model is tested to find out how much pressure it can withstand before it topples, how much it can be sat on without breaking and so on to ensure the safety of the end users.

3)Once the model passes the test, the mass production begins. Ikea emphasises on efficient and low cost production. To do so, the company uses smart robots that can handle any shape and size of items to flat-pack the product. The robots operate non-stop and basically each of them can handle 720 products per hour. It is an amazing speed as compared to workers who can only finish packing 20 products per hour. Ikea also use eco friendly materials to make their products such as they use recycle plastic to make the chairs.

4) Last but not least, the company has an excellent storage system and a well-organised transportation system because they manage to store a large amount of goods and transport them at the same time to different chain stores all over the world. Mistakes such as shortage of certain products or the postpone of products launching can happen if there is a single mistake done in these systems. Ikea is a company that truly cares for its customers because it not only sells its products at a reasonable price, it also always redesign the products to improve the quality of products so that the customers can get the best products.

# data[].attributes.body
In our opinion, IKEA ensures the total quality management throughout the operation processes by:                                   -before distribute the new product, they first produce a prototype and run a several test to ensure the product is safe to be used by the customer.
- the design of the furniture is simple and minimalist. and the most important part is it is easy to be assembled by customer even without the need to read the manual.
- Flat-packed, for easy transportation, thus saves cost.
- packaging is done by the robots that can handle any shapes of the product and increase productivity.

# data[].attributes.body
Lim Zhou Yi 1171101443
Tan Yi Fan 1171100501
Neow JIa Zhe 1171100601
Khong Fan Yi 1171101412
Gan Yen Wen 1171101541

Ikea ensured their total quality management by:
1. Flat packing their product to make shipping more efficient. This method will also reduce the chance of damaging the product inside

2. Prototypes are made before every single furniture is released for the market. The prototypes are also tested for their safeness.

3. Robots are used to pack their product. Robots are more efficient and less prone to errors compared to human.

# data[].attributes.body
Wong Wen Bin (1171102290)
Ng Pei Fei (1171101509)
Indrani Arumugam ( 1171101972)
Chan Yong Wei (1171100925)
Koh Yan Wei (1161100873)
Leeshalini Muralitharan   (1171101663)
In our opinion, IKEA ensured their total quality management by:
1.They getting closer to the customer.For example, they provide their products at a cheaper price through a quality designed.
2.Value added analysis.For example, They evaluating all work activities, materials flows , and paperwork to determine the value that they add for customers.They have a very systematic process for each of their product to ensure its quality.
3.IKEA also rethinking and redical redesign their products.For example, they make prototype which they use to test the products to ensure the quality.The prototype is send to the test center to be checked on certain aspects.Finally, send the prototype to be mass produced.They use business process re engineering tool to handle this kind of problem.
4.IKEA also have quality improvement team which collaboration groups of employees from various work areas work together to improve quality by soIving common shared production problems.The retail outlets serve as the warehouse stores with customers at times walking through to pick up their goods and pay at its exit.IKEA has established a lasting relationship with its raw materials suppliers seeing the growth of many of them, over the years being due to the company.
5.IKEA also use make to stock operations.They have massive storage unit to store the products.It's ensure that the products are kept by themselves.Therefore, the risk of having their products jeopardise is lower.

# data[].attributes.body
Wong Wen Bin (1171102290)
Ng Pei Fei (1171101509)
Chan Yong Wei (1171100925)
Indrani  Arumugam (1171101972)
Koh Yan Wei (1161100873)
Leeshalini Muralitharan (1171101663)
In our opinion , Ikea ensured their total quality management by :
1. They getting closer to the customer.For Example,they provide their products at a cheap price through a

# data[].attributes.body
1171100329   Tan Jia Chun

1171100636   Pang Ming Quan

1171101518   Leong Boon Sheng

1171100524   Chan Ting Chang

1171101051   Chia Jia Huey

In our opinion, IKEA ensures the total quality management through producing high-quality material with blue plastic and recycled sawdust pellets which are baked together to form the chair. other than that, they use smartest robots to replaced man power inside their factory so that it can reduce the human error. these robots handle any shape and size of the item and it works 24 hours everyday. Robots can handle 720 items per hour compared to human that can only done 20 items per hour. Besides that, they create a prototype for every chair and they will sent the furniture to do undergo some test such as pressure test to see how many pressure the chair can withstand before tipping over, how often it can be sat upon without the joints breaking, and how it will cope with being knocked over. If the test is passed, it will then be send to the factory for mass-producing. All these points show that IKEA prioritize the quality of their item and proves their high quality management throughout the operation process.

# data[].attributes.body
1171102075 ASHOTHAMAN SUBRAMANI
1171101557 MATTHEW JAMES GARCIA
1171101554 ZUR'AIN NUR FITRI BT ZURIDA
1171101602 SYAMIN BT ZAIDI
1171102088 NURUL ATHIRAH JA'AFAR

IKEA is a Swedish-established Dutch-based multinational gathering, that obligation and obligation as plan and pitches prepared to-amass furniture, kitchen apparatuses and home frill. It has turned into the biggest furniture retailer since no less than 2008. This extensive organization has make various site for their potential clients to make online business exchange and every site contains around 12000 items and nearer to the IKEA run.

As we would like to think, the IKEA can guarantee add up to quality administration all through the activity procedure by utilizing the technique for merchandise tasks (merchandise creation) that mean delivering unmistakable items, for example, furniture, table , seat and work area. The activity procedure is an arrangement of strategies and innovations used to create a decent or an administration. This

IKEA organization has additionally utilize make-to-arrange tasks that are known as exercises for stand-out or uniquely crafted creation or on different words are exceptional request of furniture and it has likewise utilize the strategy for make-to-stock activities that mean offer the prepared gather stock to clients.

The other reason that IKEA can oversee great nature of the item is by utilizing genuine of completely material to deliver their furniture or item and from this video you can see that the IKEA laborers have complete an analysis to test whether the item is steady or not steady by push down the white seat to the floor. This IKEA are additionally can ensure the procedure that utilization to create their item will don't make contamination nature. In view of the outcome , that demonstrates the machine in the processing plant can create 720 bundles of item in a day. Close to that, at the last advance we can see that each entire bundle of item will send to the colossal distribution center of the business to keep wellbeing by utilizing the vehicle to convey and every item has put diverse code since this code can influence them to know which to bundle will offer out today notwithstanding for the course of action and furthermore the date of conveyance out. Consequently , the level of having their terrible or inconvenience items will progress toward becoming lower and their offers of organization will likewise increment.

# data[].attributes.body
1171102047 LOGES TIYAGARAJA
1171100994 ARAVIND PALANISAMY
1171101635 MUHAMMAD HARITH BIN HAIRUDDIN
1171101702 RISHVEER SINGH
1171101292 MUHAMAD AMIRUL AIMAN BIN MOHD KHOIR

From our judgement, IKEA able to make sure their products are the best in terms of quality because of a some reasons. Firstly, it(their product) is packaged by robots. This enable them to do 720 packages within a day for everyday in a year.

Moreover, IKEA use recycled sawdust to produce their products. This clearly shows the customers that IKEA took pollution issue seriously. By recycling sawdust, IKEA is directly ensuring less pollution in the environment.

Next, IKEA does quality check on its prototype to ensure the best quality for their customer experience. IKEA's workers will inspect their product whether or not it could withstand the test. Once approved, IKEA would mass produce the product.

In addition, IKEA also produces high quality product at a cheap price. This is to ensure that all their product are affordable to their customers.

Next, IKEA also ensure that their products are easy to assemble so that their customers would not have a hard time to assemble the products.

Lastly, IKEA own a huge storage unit to store all their product. Having a massive storage unit ensures the products are kept by themselves. With this, the risk of having their products jeopardize is lower.

# data[].attributes.body
1171100929 Chew Wan Ting
1171100212 Tay Bee Luan
1171102291 Sally Tee Yi Siang
1171101131 Kenny Poh Tun Wei
1171100779 Nurul Shaqilah Ismail

In my opinion, IKEA can ensure total quality management through out the operation process because :
- IKEA design elegant products which can be flat packed efficiently
- IKEA design a store layout which gives smooth and effective flow.
- IKEA ensure that the jobs of all staff encourage their contribution to business success.
- IKEA continually examine and improve operations practice.
- IKEA monitor and enhance quality of service to customers.
- IKEA arrange for fast replenishment for products.
- IKEA maintain cleaness and safety of storage area.
- IKEA site stores of an appropriate size in the most effective locations.

# data[].attributes.body
Hau Rui Shyen 1171101163
Ng Yu Fei 1171100810
Yew Yee Ning 1171100858
Teo Kok Cheng 1171101257

In our opinion，ikea ensured their total quality management by：
1.）Using flat pack technique for all their products. By using this method，ikea is able to ship their product efficiency， but most important they ensured the products quality because of this method will not cause damage in shipping process.
2.）Making protoypes for every of their products is one of they way that IKEA used. This method can ensure the safety of their product because their products need to go through safety test before mass products.
3.）Next，they use robot to pack their products and furniture. This method helps to save a lot of costs and the robot is able to pack the item more throughly and completely，so the item can be shipped with easy.

# data[].attributes.body
Yap Wei Hong 1171101687
Yong Sheng Yi 1171101685
Chan Shiann Jie 1171100734
Lim Sze Choong 1171101498
Lai Ting Yang 117110099

In our opinion, Ikea ensured their total quality management by:
1) Using flat pack technique for all of their products. By using this method, Ikea is able to ship their product effficiently, but most importantly they ensured the products quality because this method will not cause damage to product in shipping process.
2) Making prototypes for every of their products. This methodcan ensure the safety of their product because their products need to go through safety test before mass production.
3) Using robot to pack their products and furnitures. This method saves the company alot of costs and the robot is able to pack the item more throughly and completely, so the item can be shipped with ease.

# data[].attributes.body
1171101254 Ivan Lee Kang Zheng
1171100342 Brendan Yu Soon
1171100150 Ryan Keith Thye Ming Xiang
1171100214 Zulfadhli Najmi bin Zaidan
1171101162 Thin Tian Sheng

In our opinion, IKEA ensure total quality management through out the operation processes through these few steps.

-designing process of the product done in computer (so that they can have a clear and full image about the object that going to be produced)

-the design of their products are simple (make sure the products can be transport easily and assembled easily by the customers)

-the testing of product at the test center before the product being mass produced(test the sterngth of the products to withstand pressure/knock, ensure the quality of the product)

-IKEA used robots in their factory for flat packing (720 packs per hour, work 24 hours per day in whole year)

-they separated their designing, producing, testing and distributing field for their products, this ensure only one kind of task are going on in a single factory and avoid confusion in operation processes.

# data[].attributes.body
Teh Chun Rong 171101885

Yong Jia Kang 1171101006

Wong Kian Meng 1171101672

Tai Jia Wei 1171100246

Lai Yan Bo 1171102073

In our opinion, Ikea ensure total quality management through out the operation process in good service and quality goods.

IKEA use high technology by using robots to packaging. Using robots can save more time and in video had said robots can package 720 packs per hour. Besides that, Ikea also like to use recycle thing to produce their products. This also can effect the products cost. Ikea use flat pack to their products. Flat pack can help Ikea to have more space to their storage and easy to transportation. Ikea products are more cheap and have quality. Ikea have to make sure that their products have been tested(withstand pressure, knock ).

# data[].attributes.body
Aashwini Rajan
1171101970
Sumita Thanasegaran
1171102280
Kirthana Sathiathevan
11711011655
Thilagavally Balasundaram
1171101127
Ooi Rou Ying
1171101556

In our opinion,  IKEA has adapted a Global Supply Chain Management System (Emerald, 1996) which outsources and engages offshore manufacturing of its products in a central region that deems to provide IKEA with best advantage. The Supply Chain of IKEA is a Make to Stock (MTS) as against the Just in Time method (JIT). Prior to adapting its global Supply Chain approach the stores and departments were saddled with placing orders themselves since the system was forecast based, this led to stock outs, creating the Bull whip effect scenario in the movement of items; where either too much or too little stock was ordered (Holmberg, NA). The present IKEA Supply Chain Management System is designed so that the company controls and handles its own designing, manufacturing, warehousing and even retailing. Furthermore, the retail outlets serve as the warehouse stores with customers at times walking through to pick up their goods and to pay at its exit tills . IKEA has established a lasting relationship with its raw material suppliers seeing the growth of many of them, over the years, being due to the company. IKEA’s products are packed by automated Flat Pack machines and transported to distribution centres. From there they are taken to the Warehouse which is linked to the retail stores. The customers are part of the IKEA supply chain, visiting the warehouse to pick up their goods and assemble the furniture themselves.

# data[].attributes.body
Anne Martha A/P Arulnathan 1171101727
Janani A/P Eeswaran 1171101761
Cheong Mei Leng 1171101861
Lim Sin Li 1171101711
Fatimah Zahra Binti Hamzah 1171101708

In our opinion, IKEA ensure total quality management throughout the operation processes by using some commonly used tools of Total Quality Management in an effective way.

The commonly used tools for Total Quality Management of IKEA is Value added analysis, and quality improvement team. Value-Added Analysis is process of evaluating all work activities, materials flows, and paperwork to determine the value that they add for customers. For example, IKEA have a very systematic process for each of their product to ensure its quality. As a first process of creating a high quality, easily assembled, and good looking furniture, the designers of IKEA will design their product on computer. Then, they will make a prototype which they use to test the product to ensure the quality. The prototype is sent to the test center to be checked on certain aspects. (example: pressure that it can withstand). After it has been approved, IKEA will finally sent the prototype to be mass produced. If it is not approved it will undergo another tool of quality management which is process reengineering to improve quality and productivity. Furthermore, they also ensure the quality of their flat pack furniture with the help of robots which can pack 720 packs in just an hour. Through these processes we also can see the cooperation between many work areas in IKEA to produce a high quality product.

The next tool used by IKEA is by getting closer to the customer. IKEA know what their customers want in the products they consume. For example, they provide their products at a cheap price. For instance, IKEA flat pack their product to save money in storage and transportation. They also produce their products at a very big scale to lower their product’s price.

Last tool used by IKEA is improving its environmental performance based on ISO 14000. For example, they use recycled items such as recycled sawdust in production of their product.

# data[].attributes.body
Tee Han Yong 1171101057
Lwi Jia Yi 1171101198
Ho Wee Hang 1171101464
Lau Sze Vei 1171100249

In our opinion, IKEA manage to ensure their products are top notch in terms of quality because of few reasons.
First,  they have cleverest robots in their factory to help with the flat packaging so that they can save a lot of manpower and time. The robots can package 720 packages per hour and work 24 hours per day.
Next, IKEA using the method of goods operations, it means producing tangible products such as furniture, table , chair and desk. The operation process is a set of methods and technologies used to produce a good or a service.
Furthermore,  IKEA produces their products by using recycled sawdust. This shows that IKEA does not take lightly pollution. By recycling sawdust, IKEA is directly ensuring less pollution in the environment.
Lastly, IKEA also use make-to- order  operations that are known as activities for one of a kind or custom made production or on other words are special order of furniture and it has also use the method of make-to-stock operations that mean sell the ready assemble stock to customers.

# data[].attributes.body
Tang Weimin 1171100096
Yap Peng Kang 1171100436
1171201604  Lee Jun Xian
1171102006  Bernard Teo
1171100292  Thivagar

IKEA is a Swedish-founded Dutch-based multinational group, that responsibility and duty as design and sells ready- to- assemble furniture, kitchen appliances and home accessories. It has become the largest furniture retailer since at least 2008. This large company has create many different website for their potential customers to make online business transaction and each website contains about 12000 products and closer to the IKEA range.
In our opinion, the IKEA can ensure total quality management through out the operation process by using the method of goods operations (goods production) that mean producing tangible products such as furniture, table , chair and desk. The operation process is a set of methods and technologies used to produce a good or a service. This
IKEA company has also use make-to- order  operations that are known as activities for one of a kind or custom made production or on other words are special order of furniture and it has also use the method of make-to-stock operations that mean sell the ready assemble stock to customers.
The other reason that IKEA can manage good quality of the product is by using real of fully material in order to produce their furniture or product and from this video you can see that the IKEA workers have do an experiment to test whether the product is stable or not stable by push down the white chair to the floor. This IKEA are also can make sure the process that use to produce their product will do not cause pollution to the environment. Based on the result , that shows the machine in the factory can produce 720 packages of product in a day. Beside that, at the last step we can see that each complete package of product will send to the huge warehouse of the industry to keep safety by using the vehicle to carry and each product has put different code because this code can make them to know which package will sell out today even for the arrangement and also the date of delivery out. Therefore , the percentage of having their bad or trouble products will become lower and their sales of company will also increase.

# data[].attributes.body
Yie Chern Chuen  1171101521
Ny Yee  Kiat 1171101144
How Shin Teng 1171101428
Tan Boon Jie 1171101056
Carol Wong Jia Le 1171101143
Lo Wey Han 1171201042
In our opinion, IKEA ensures total quality management throughout the operation processes through reduce the manpower by using robot. There are some of the cleverest robots around inside their factory, these robots handle any shape and size of the item and flat packs 720 an hour and work 24 hours every day in a year. Flat packing is essential to keeping prices down, there’s money saved in storage and transportation but there’s also provide an affordable price for furniture to their customers. They have a big scale of storage to satisfy the huge demand of the flat-pack furniture from their customers. To make sturdy good-looking furniture which can be mass- produced flat packed and easily assembled it, produce it quickly and cheaply, just as important as the look it has to be easy to transport and assemble so complicated fixture and fittings are abandoned and replaced by the flat pack furniture. To provide high- quality goods and services to their customers, they make a prototype, the craftsman of construction centre make one for every single item of furniture, the prototype chair is sent to the test centre and have lot of test on its quality , test how much pressure it can withstand before tipping over, how often it can be sat upon without the joints breaking, how it’ll cope with being knocked over if it passes, it’ll be set to this factory to mass-produce. It really proves their high-quality management throughout the operation processes.

# data[].attributes.body
Faizin Nasrin Md Rejab 1171101777
Sriee Mathyie Rassu 1171101693
Lok Qin Liang 1171102283
Kumuthini Segar 1171101887
Tan Xuan You 1171102182

In our opinion, IKEA manage to ensure their products are top notch in terms of quality because of few reasons. The first is it being packaged by robots. By doing this, 720 packages can be packaged within a day for everyday in a year. Other than that, IKEA produces its products using recycled sawdust. This shows the customers that IKEA does not take lightly pollution. By recycling sawdust, IKEA is directly ensuring less pollution in the environment. Next, IKEA does quality check upon its prototype to ensure the best customer experience. IKEA would have workers to inspect whether or not the products could withstand its test. Once approved, IKEA would the mass produce the product. Furthermore, IKEA produces good quality product at a cheap price. This is to ensure that the customers can afford the products. Not only that, IKEA also makes sure that their products are easy to assemble. By doing this, the customers would not have a hard time to assemble the products and would not opt to buy other products instead. Last but not least, IKEA has a massive storage unit to store the products. Having a massive storage unit ensures that the products are kept by themselves. Therefore, the risk of having their products jeopardise is lower.

# data[].attributes.body
Hoong Li Kee 1171101650
Thien Hui Chie 1171101552
Natalie Lee 1171101553
Lai Hui Xuan 1171101831
Gan Jie Ying 1171102066

In our opinion, IKEA ensures the total quality management through the all activities that involved in getting high-quality goods and services into the market place which is getting the materials needed to prepare furniture such as blue plastics and sawdust pallets. They are baked together to form the finished article. The quality ownership are owned by the designers who are responsible to create the design for each of the furniture. They make sure that their product are of high quality before they can mass produce the product with a lower price. Other than that, their quality improvement team which is the designer tested the product to make sure the product is quality assured. Besides, they have cleverest robots in their factory to help with the flat packaging so that they can save a lot of manpower and time. The robots can package 720 packages per hour and work 24 hours per day. In addition, the business process reengineering practised by IKEA is that their designer keep rethinking and redesign the furniture to make sure their quality and productivity is assured.

# data[].attributes.body
Watch this video. Give your opinions on how IKEA can ensure total quality management through out the operation processes.