# data[].attributes.headline
Waitrose deliver bad customer service more than once!

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Waitrose deliver bad customer service more than once!

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http://www.paul-simons.co.uk/blog/waitrose-just-committed-the-worst-customer-gaff

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Safety alerts were announced back in 2015 with regards to more than 100 types of dryers, after Which reports reported issues in 2013.
These faulty machines have been linked to some 750 fires according to Which? including the huge blaze in an 18-storey tower block in Shepherd’s Bush, west London, in August 2016.
The most up to date figures suggest that after a year Whirlpool has now fixed around 1.3m machines, meaning around nearly 3m customers are still using faulty models.
The UK Whirpool twitter account regularly posts about new products, but all replies seem to be responses to angry customer's complaints regarding the waiting time for repairs for the faulty dryers.

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Press reports in 2015 revealed that the car maker cheated diesel emissions tests, which made their vehicles look more energy efficient than they actually were.
As a result, their shares fell by 1/3 within 2 months.
http://www.bbc.co.uk/news/business-34324772

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Wetherspoons diner finds 'worm' inside half-eaten chicken wings

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Wetherspoons diner finds 'worm' inside half-eaten chicken wings

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A SHOCKED diner found an unknown object that looked like a WORM in her Wetherspoons pub meal after she'd already eaten most of her lunch.

Shya Henry squealed when she saw the item - which was orange and up to 10 inches long - cooked into the batter of one of her chicken wings.

Until then, the 20-year-old hairdresser had been enjoying her £7.99 chicken wings and fries at her local Wetherspoons in Mare Street, Hackney.

She had popped out for lunch on December 27 with her salon receptionist boyfriend Rio Cooper, 26.

Miss Henry told The Sun: "I'd actually eaten half of my food when I noticed.

"I sort of screamed and called the waitress over and she just froze when she saw it.

"I don't understand how the waitress managed to bring my food over without realising. I work in a hair salon and whenever I make a customer tea I always make sure to look at the cup to make sure there's nothing in it.

"It was so disgusting, my boyfriend was going crazy.

"They did apologise and gave us the money back for our food.

"I called the customer service line a couple of times and left messages but they haven't even bothered to get back to me.

"I'm very disappointed and disgusted about how I've been treated.

"I still feel sick when I think about it now."

The popular pub chain later confirmed that they had probed the incident, and said that they believed the item was a trussing band.

A Wetherspoon spokesman said: "We have investigated the customer's claim. We do not believe that the object in question is a worm as she has stated.

"We believe it to be a trussing band which has somehow found its way into the meal.

"This in itself is a serious issue and we apologise to the customer for this.

"Wetherspoon serves millions of meals across its pubs each year and the company takes the utmost care in the preparation of the meals that it serves to its customers.

"Incidents like this are very rare, however, we acknowledge that it shouldn't have happened."
We pay for your stories! Do you have a story for The Sun Online news team? Email us at tips@the-sun.co.uk or call 0207 782 4368

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Wetherspoons diner horrified to find a 'WORM' inside her half-eaten lunch

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A SHOCKED diner found an unknown object that looked like a WORM in her Wetherspoons pub meal after she'd already eaten most of her lunch. Shya Henry squealed when she saw the item - which was orange and up to 10 inches long - cooked into the batter of one of her chicken wings.

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Primark pulls 'racist and offensive' Walking Dead T-Shirts from shelves 

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Primark pulls 'racist and offensive' Walking Dead T-Shirts from shelves 

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http://metro.co.uk/2017/02/21/primark-pulls-racist-and-offensive-walking-dead-t-shirts-from-shelves-6463153/

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Fifa's crisis has had serious financial consequences. World football's governing body has suffered a £67m financial loss in 2015.

A drop in income from sponsors - and huge legal bills following the corruption scandal - has led to the world governing body being hit hard in the pocket. Fifa's executive committee members were told on Wednesday the losses for the year totalled 103m Swiss francs (£67m), according to insiders. It is the first time the body has reported a loss since 2001.

Fifa has so far been unable to replace its top-tier corporate partners Emirates and Sony as well as the second-tier sponsors Castrol, Continental, Johnson & Johnson, because of its now toxic reputation.

The revelation of the deficit will put pressure on Fifa's ExCo members to vote for proposed reforms at its meeting on Thursday in order to attract new sponsors. The organisation has already made significant savings to reduce the level of the deficit.

Fifa's income always drops in the year after World Cups but it has always managed to make a surplus - in 2011 it made a £24m profit, which was added to its reserves, which total around £1bn.

The legal bills are also significant - the suspended president, Sepp Blatter, brought in a team of American lawyers after the US justice department announced its indictments of 18 officials on football-related corruption charges in May. Blatter and other senior Fifa executives are also believed to be under investigation by the FBI.

Fifa's last annual deficit came in 2001 when the bankruptcy of its marketing partner ISL saw the world governing body end the year in the red and forced to take out a £118m bridging loan.

The proposed reforms to be voted on at the ExCo meeting on Thursday include 12-year term limits for the president and ExCo members, financial transparency including the salary paid to the president and senior officials, plus some independent members sitting on the ruling committee.

Michel D'Hooghe, the Belgian who is the ExCo's longest-serving member, said that the future of the organisation depended on the reforms being passed.

D'Hooghe said: "Don't think that Fifa is dead. I have the assurance that, if Fifa and the Congress can accept the reforms, then Fifa has a good future. But we must know that this is a deep crisis. We must accept that and approach that with great humility.

"This is a difficult moment financially but the expectations are good. I'm sure in the longer term Fifa will overcome that."

A Fifa spokesman said the 103m Swiss francs deficit was a forecast for 2015 rather than the final figure, which could still be altered - including by events such as changes in currency values.
Topics

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Fifa suffers £67m loss after crisis takes its toll on governing body

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Fifa's crisis has had serious financial consequences. World football's governing body has suffered a £67m financial loss in 2015. A drop in income from sponsors - and huge legal bills following the corruption scandal - has led to the world governing body being hit hard in the pocket.

# data[].attributes.attachment_link.readable_text
Fifa's crisis has had serious financial consequences. World football's governing body has suffered a £67m financial loss in 2015.

A drop in income from sponsors - and huge legal bills following the corruption scandal - has led to the world governing body being hit hard in the pocket. Fifa's executive committee members were told on Wednesday the losses for the year totalled 103m Swiss francs (£67m), according to insiders. It is the first time the body has reported a loss since 2001.

Fifa has so far been unable to replace its top-tier corporate partners Emirates and Sony as well as the second-tier sponsors Castrol, Continental, Johnson & Johnson, because of its now toxic reputation.

The revelation of the deficit will put pressure on Fifa's ExCo members to vote for proposed reforms at its meeting on Thursday in order to attract new sponsors. The organisation has already made significant savings to reduce the level of the deficit.

Fifa's income always drops in the year after World Cups but it has always managed to make a surplus - in 2011 it made a £24m profit, which was added to its reserves, which total around £1bn.

The legal bills are also significant - the suspended president, Sepp Blatter, brought in a team of American lawyers after the US justice department announced its indictments of 18 officials on football-related corruption charges in May. Blatter and other senior Fifa executives are also believed to be under investigation by the FBI.

Fifa's last annual deficit came in 2001 when the bankruptcy of its marketing partner ISL saw the world governing body end the year in the red and forced to take out a £118m bridging loan.

The proposed reforms to be voted on at the ExCo meeting on Thursday include 12-year term limits for the president and ExCo members, financial transparency including the salary paid to the president and senior officials, plus some independent members sitting on the ruling committee.

Michel D'Hooghe, the Belgian who is the ExCo's longest-serving member, said that the future of the organisation depended on the reforms being passed.

D'Hooghe said: "Don't think that Fifa is dead. I have the assurance that, if Fifa and the Congress can accept the reforms, then Fifa has a good future. But we must know that this is a deep crisis. We must accept that and approach that with great humility.

"This is a difficult moment financially but the expectations are good. I'm sure in the longer term Fifa will overcome that."

A Fifa spokesman said the 103m Swiss francs deficit was a forecast for 2015 rather than the final figure, which could still be altered - including by events such as changes in currency values.
Topics

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Fifa suffers £67m loss after crisis takes its toll on governing body

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Fifa's crisis has had serious financial consequences. World football's governing body has suffered a £67m financial loss in 2015. A drop in income from sponsors - and huge legal bills following the corruption scandal - has led to the world governing body being hit hard in the pocket.

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Sports direct paying below minimum wage, deducting wages if employees were 1 minute late and threatening to sack employees for petty reasons such as long toilet breaks.

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Samsung recall 2.5million 'Note 7's' after several phones overheated and caught on fire

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Samsung recall 2.5million 'Note 7's' after several phones overheated and caught on fire

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http://www.theverge.com/2017/2/20/14667182/samsung-corporate-reputation-ranking-apple-google-harris-polls
Samsung faced a serious issue with Galaxy Note 7 phones that have a high propensity of batteries failing and in many cases catching on fire, leading to personal and property damage and seriously damaging the Samsung brand.

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Primarks 'Cry For Help' labels printed by Bangladeshi Workers

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Primarks 'Cry For Help' labels printed by Bangladeshi Workers

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https://www.theguardian.com/sustainable-business/sustainable-fashion-blog/primark-label-cry-help-bangladesh-women-factories

A shopper who bought a dress from Primark found 'forced to work exhausting hours' stitched into the label. It was shared world wide through social media and ultimately degraded shoppers opinion of the brand.

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Politics affecting businesses, since Trump's inauguration, the backlash that has affected Ivanka Trump's fashion line.

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High street retailers like River Island and New Look were found to be using British textile companies that pay their staff well under the minimum wage at around £3 an hour.
http://www.telegraph.co.uk/business/2017/01/23/british-factory-workers-paid-3-hour-making-clothes-high-street/

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TalkTalk personal data steal.

TalkTalk hack saw four million customers’ personal data stolen, £360 million wiped from the communication brand’s market value, and a hole put in the public’s perception of the brand.

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John Lewis, amongst other top brands, through its excellent brand reputation has gained itself the title of being a company with the best customer service.

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https://www.theguardian.com/football/2015/dec/02/fifa-67m-loss-crisis-governing-body
14 senior ranking officials were arrested. The head was fired and they lost £67 million in sponsorship deals.
Fifas reputation will never be the same

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Tesco horse meat scandal - Drop in Sales

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Tesco horse meat scandal - Drop in Sales

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Tesco admitted there has been a drop in sales following the horse mean scandal. Customers had trust in Tesco damaged.

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Burger King twitter account was hacked by someone who changed their name and icon to McDonald's and started promoting McDonald's - they actually gained 30,000 followers!

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Bic pens two apologies for sexist blunder on woman day in South Africa telling women to dress like a woman but think like a man.
http://www.independent.co.uk/news/world/bic-apologises-for-sexist-think-like-a-man-advert-designed-to-celebrate-south-africa-womens-day-10449842.html

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Soda stream add campaign Shame or Glory - aimed at buyers of bottled water has not been afraid if bashing giants such as Coca - Cola and Pepsi- Co in previous Super Bowl adds showing how many bottles a typical family goes through in one year.

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Whole Foods’ admits that its main brand is stuck with its pricey reputation