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Look at the ideas listed from the discussion.
Choose two things and create a problem with them. You have to explain the problem by giving details into what was wrong. How it made you feel? In your paragraph give a suggestion to what they should to do prevent I happening again.

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You have recently been for a meal at Nandos with friends. However, you were disappointed with the service, food and the overall atmosphere. You decide to write a letter of complaint to Nando’s about your experience.

Write to Nando’s Head Office, Chapel Street, London, SW1 5FT

Why are you writing to them?

What was wrong with the food?

What was wrong with the service?

What was wrong with the atmosphere?

What would you like the company to do for you?

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Me and Jack arrived at Nandos . As we entered I noticed the music was much too loud. I was very irritated cause I could not hear Jack when he was talking to me. I asked  one of the staff members if they could possibly turn it down a little bit ,but she totally ignored me.

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The chairs that they had were broken and would wobble when you sat down on them and would tilt down to one side also whilst sitting down on the chairs it would hurt you back as the chairs weren't built very well and made my back become stiff after I had finished my meal.

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When me and my boyfriend arrived the service there was appalling they delivered me the wrong food the table was messy from the last people that was there when are food arrived to us they gave us the wrong food the staff was rude they give me and my boyfriend attitude and then had the cheek to ask us for a tip I went up to the till and asked to see the manager and I told the manager how appalling there service was and I would never eat here again.

The floors were dirty. there was food everywhere on the floor people were slipping over cause the amount of dirt on the floor was unpleasant to see the staffs uniform was dirty and they didn't have the correct uniform.

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As I was eating my meal I noticed a mouse run past my feet. I felt disgusted and it really put me off my food.  I was just imagining how many germs could be in my meal. I ordered a chicken wrap with two sides. I spent a total of £15.40

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As soon as we entered, we sat down and ordered the Whole Chicken and Chips. As soon as we got our food, we started eating and we noticed a hair in the food.It made us feel disgusted. We spent about £15 and it was waste of money and worst evening.

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The staffs gave me poor service by negative attitude. When I arrived at Nandos they took very long time to bring my food to the table where I was sitting, and then they gave us the wrong food that we didn't want. their tables also were unhygienic,.  The staff were rude when we trired to complain about the the service .

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When  I took a bit form the Whole chicken i saw red bits and , felt like I was about to vomit. I felt upset with the company and  that they lied about the hygiene being 5 stars rating .

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the staffs couldn't make the meal properly

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                                                                                                                    59,Bradenham Avenue
                                                                                                                      Welling,Kent
                                                                                                                      DA162JQ
                                                                                                                     14-12-2018

Chapel Street
London
SW15FT

Dear Sir/Madam,

I am writing to inform you about my meal in Nando's,at Bexleyheath. I went there on 12th December 2018 with my family.I feel really upset because the food was overcooked and the service was poor.


Firstly, the chicken was overcoocked. When I took a bite from the chicken I saw red bits on it, and it felt like i was about to vomit.It was the worst evening for me.

Secondly, the service was poor. When we arrived we ordered the food and they delievred the worng food. The staff there was being rude to us and they were not in their correct uniform.


Thirdly, the music was too loud. We were really irritated becasue we could not hear our selves when we were talking. We asked them to turn the volume down, but he totally ignored us.I felt really annoyed and it ruined my whole evening.

In conclusion, I hope you have listened to my problems and I would like a full refund or a free meal. You can contact me by e-mailing me. I would like reply within 7 days.

Yours Sincerely


  Hanzala Qadir
  

  


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																	24 CROSS ROAD																				LONDON 
																	SE8 4D2	
																	14th december 2018
																	

NANDO'S head office 															
Chapel street 
LONDON
SW1 5FT	


Dear manager, Hi my name is Jade i am writing to inform you about my terrible experience at your restuarant.I am really dissapointed and irritated at the service and enviroment of your restuarant it is not acceptable. I went on Monday the 13th of october at the Bexley Heath setting.


Firslty,My experience was not good at all the music was so loud i could not hear my boyfriend talking to me i did ask a staff member if she could maybe turn the music down a little bit but she did not listen to me at all i think that it is rather rude and unprofessional to ignore a customer.

Secondly, the food it was frezzing cold my Chicken was not cooked all the way through which is unacceptable and rather disgusting.And I had at least four hairs in my food which I could haved chocked on. 

thirdly, The sevice was poor my food arrived late. By the time it arrived it was really cold the staff member's was rude. I felt very annoyed and angry as I did not enjoy my meal.

I will not be visiting your restuarant again and would highly recommend you train your staff a bit better because they are very unprofessional and that is not a good look for a resuarant. 

I would like the company to take my complaint seriously and would like a full refund. I would like a reply within 3 to 5 working days, you can contact me by email or phone number.

yours sincerely
 Jade parmenter 													

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Nathaniel Nelson                                                                                                                                        Mrs L Hazel

 The Manager                                                                                                                                                             Sunnydale Caravan                                                                                                                                     42 Green Street
 Sunnydale Resorts                                                                                                                                                       Liverpool
   Whitby                                                                                                                                               LL4 8PT
   WT4 9LL
                                                                                  










  
Dear Sir/Madam,
I am writing to inform you about Nando's restaurant bad food service on the 15/11/18.
 
I went to Nando's restaurant with friends and family.

I would like to refund the food that I paid for at the Nando's restaurant because the food was terrible. 

The Nando's company can improve their company by having a better food service. 

The Nando's company can contact me by phone on 22/11/18 .






Yours sincerly 



Nathaniel Nelson

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Nathaniel Nelson                                                                                                                                        Mrs L Hazel

 The Manager                                                                                                                                                             Sunnydale Caravan                                                                                                                                     42 Green Street
 Sunnydale Resorts                                                                                                                                                       Liverpool
   Whitby                                                                                                                                               LL4 8PT
   WT4 9LL
                                                                                  










  
Dear Sir/Madam,
I am writing to inform you about Nando's restaurant bad food service on the 15/11/18.
 
I went to Nando's restaurant with friends and family.

I would like to refund the food that I paid for at the Nando's restaurant because the food was terrible. 

The Nando's company can improve their company by having a better food service. 

The Nando's company can contact me by phone on 22/11/18 .






Yours sincerly 



Nathaniel Nelson

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																	101,WALL hall road,ELTAHM
																	SE9 6TR
																	14-12-2108

Chapel Street,
London, 
SW1 5FT

Dear sir/madam
I am writing to inform you about my meal in Nando's,at Eltham high street.I went there with my family in 10-November-2018,and I feel very upsed because hair in my meal. I feeled very sad,and the service was very slow.

1- the food was disgusting and is very expensive,and the chicken with rice was very cold ,and it was old food. I feeled very upsed because it was very bad day for my family.

2- The service was very slow,and when we arrived the service there was appalling they deliverd me the wrong food,and  the floor was very dirty.I think the staff couldn't make the meal properly.

3- In the Nando's people was smoking this is not good for you customers. I hope you to tell your staff is working in Nando's to tell people you can't smoke in any N andos restaurant.

in conclution. I hope you to listen to my problem and please contant me about my phone number or Email within 7 daays work.

yours sincerely
	
ayaz kasso
 

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                                                                                                                                                          48 hillton    
                                                                                                                                                           court Road 
 
                                                                                                                                                              Old kent                                                                                                                                                                 Road 
                                                                                                                                                              New Cross
                                                                                                                                                              
                                                                                                                                                               ST17 9FT
                                                                                                                                                                
                                                                                                                                                              
                                                                                                                                                               12/9/18

The manger 
sarah clare 

Chapel street 

London 

SW15FT 







Dear Sarah clare 


Iam wirting to complain about the bad expiernce i had at the Nanado's in Lewisham and how i felt about my expiernce. 


I've heard great things about this Nandos but the way i felt was disapointed it was my father's brithday and to get the service we got 
was annoying it made it feel like it was a waste of time. for my whole family to be there and the cosutmer service to be this bad the first problem we had wasw with the waiter he was caught chatting back to costumer atfer we greeted him in a nice tone and a smill. the food comes now you bite into it and, you see red bits all other half of the food was cold and the other half was hot like they'er onlying cared for the money  instead of the cosutmer needs.           


 

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��                                                                                                  3 Conway street
                                                                                                  LONDON
                                                                                                  SE 13 DME

The manger 
2 Nando`s road 
LONDON
SE18MPH



   Dear/Mandam 

I am writing to inform you about my expricence  about when I went to Nando`s with my friends and I went on 25/July/2018 when I arrived there were not friendly to i and my friends.  




When I orerd chips and chicken   they gave me they wrong food and I  was not happy when my friends ask for her food she find glass in her food and complain to they staff but they did not listen to her. 




When I  took a bit on my chicken it was not  cook well and i felt like throwing up I upset because with the company and they lied about the hygiene being 5 stars and as I was about to lived I  noticed a mince run by .




 When I and my friends was about to leave she noticed a mince in her she got scraed and she told me and I told the staff but the say it not their fault.


I would like the company to take my complaint serouis and I will like a free discourt , free meal and email and reply by six working days.
                                                   



                                                                                                   Yours Faithfuly
                                                                                                   Yaasika Ofosu

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A complaint letter to Nando's Restaurant. The reason why I am writing a complaint letter to Nando's restaurant because the restaurant didn't have good services and they were not good informing customers information about the food menu.