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The need for an overall HQ to serve as the 'brain' and provide control/directions in order to maintain quality across multiple branches.

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Like how we need to know the people we are serving (e.g. profile of students), the LJ showed me the importance which Charles and Keith places on understanding the profile of their customers.

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Knowing clearly why we do the things we do can have a multiplier effect on mileage.

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Lounge

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E-commerce: Data analytics of customer profile

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E-commerce: Data analytics of customer profile

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Hi everyone! Please feel free to share your learning and experience for this LJ here 😊 You can post photos, share your reflections... etc. anytime! Here's to a fruitful learning journey together, cheers!