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Formative Assessment. CI Team observe and give feedback to the learner.

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Presenting CI solutions
Mentoring on CI
Coaching on CI
CI Toolkit

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Implementing CI Solutions

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Formative Assessment. CI Team observe the event and give feedback to the learner who is facilitating the event.

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Experiential Learning: Collection of Data
Experiential Learning: Documenting Processes
Experiential Learning: Implementing Solutions

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Formative Assessment
Complete a CI Activity and present to the CI Team in 60 Days Time
Summative Assessment
Multiple choice exam with a 80% pass mark.

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Group Discussion
Reflection Activity
CI Game played at various stages of the 3 days and learners must put learning into practice
Collaboration on Yammer
Post Learning Activity: Apply CI tool/technique to a project

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Developing and Implementing Solutions

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Process Mapping
Data Collection and Analysis
Root Cause Analysis and Problem Solving

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CI/SDS Vision and Strategy
Voice of the Customer
5S
8 Types of Waste

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Formative Assessment. Feedback by subject matter experts on yammer posts.

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Group Discussion
Collaboration on Yammer
Post Learning Activity: Apply CI tool/technique to a project

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Process Development
Value Vs. Non Value
Process Performance
Looking for Opportunities
5S
Root Cause Analysis
Problem Solving and Prioritisation Techniques

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Formative Assessment. Multiple choice knowledge check.

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Reflection Activity: What does continuous improvement mean to them?
Case Study: CI in the Public Sector
Pairing Activity: Benefits of CI

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What is continuous improvement?
The Continuous Improvement Journey at SDS.
Continuous Improvement in the Public Sector.
The Benefits of Continuous Improvement.
Continuous Improvement Next Steps.

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Apply CI tools and techniques to your day to day work to improve performance.

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Explain how to use data to identify improvement opportunities.

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Demonstrate the importance of identifying, listening to, and understanding your customers.

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Understand and describe the background, benefits and principles of Continuous Improvement.