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Special thanks to Abbie and Julie for helping us in setting up required test data for HRA, OHN and Cerner testing

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Thanks Gita from Cerner side, especially

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Thanks Gita from Cerner side, especially

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Thanks Gita!!

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Special thanks to Mitchy, Suzanne, and Alan for helping on the Employee side SSO and Workday API implementations

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Special thanks to Mitchy, Suzanne, and Alan for helping on the Employee side SSO and Workday API implementations

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Thank you Mitch, Suzanne, and Alan!!

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Big thanks to BCBSLA and CapG leadership for making the right decisions, providing directions, and being available to jump in the evening, late night, or weekend when things stood critical. Thank you, Jay, Candace, Chase, Emily, Quinn, Jill, Keisha, Rich, Hari, Laxmi, Sudheer, and many others!

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Dev team and QA team provide extensive effort to keep us on track!

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Dev team and QA team provide extensive effort to keep us on track!

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Thank to many individuals that provide off-business hour effort, such as evenings, overnights, weekends to contribute to the project due to the week requirement challenges. Great team work!

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PI accomplishment with great teamwork between BCBSLA, Cerner, and CapG!

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PI accomplishment with great teamwork between BCBSLA, Cerner, and CapG!

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We faced challenges due to uncertain requirements from some APIs. Despite these challenges, we successfully added (1a) the Employee side SSO to Cerner, in addition to the (1b) campaign assignment, and (2a) tested the SSO from the Member Portal side to Cerner, leaving (2b) the campaign assignment to work on PI22.1.

The assumption of campaign assignment (1b & 2b) is to be done by Cerner Admin Tool at the beginning of the PI as agreed by all parties during a meeting. Before going live on 1/1, we attempted the campaign assignment via code because the Admin tool is not available yet. Indeed, we completed the campaign assignment for the Employee side (1b). However, we will need additional time to understand the Cerner campaign requirements for the Member Portal side (2b).

In summary, we can consider the Cerner SSO (1a & 2a) successful with the additional task completed (1b, campaign assignment for Employees) in the last PI. Furthermore, via this PI, we proved that we had great teamwork between BCBSLA, Cerner, and CapG teams. Appreciate everyone's hard work to complete the PI21.4! Thanks for the fantastic support from BCBSLA and CapG leadership!

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Thanks to Eric Hui for leading the ship and being available to offshore team

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Mockups take lot of time for approval from DXOps team even though they are sent for review ahead of time. Apart from this, requirements are not clear or communicated in advance which causes delay in starting the design process few times (For example, MRF in this sprint).

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Firewall issue we have faced while testing on Mac system, we need to  have access to all UAT Env

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Firewall issue we have faced while testing on Mac system, we need to  have access to all UAT Env

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A big thanks to Brad Littlefield, Jared Crosby, Aaron Landry and Chase Freeman for helping with the review and approval of PRs with a very quick turn around time, thereby helping us succeed faster with the Sprints.

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Thanks To Sudheer for helping the team in all situations

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Thanks To Sudheer for helping the team in all situations

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Require Incident details for prod issues

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Require Incident details for prod issues

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Incidents documented and reproduced in UAT will be helpful for productive analysis of prod issues (warranty team)

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HRA feature was well supported and coordinated over the entire PI by different stakeholders
BCBSLA - Tommy Parrish, Candace, Bob Kelly, Heather, Dawn Williams, Angela Green
Further - Brandon, Irvin

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Shift in priorities during PI planning - eg - Mobile work was halted in PI 21.4

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Great job by JL and Avengers QA teams.

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Process is setup where team creates the content in the document and shares with DO team. DO Team will then author in PROD Auth. Once done, respective developer will copy the package from PROD Auth and deploy to UAT Authoring.

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Unstable and Unpredictable RAZL process, resulting in lost productivity and manual process

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Had a work around where we manually copy the package from PROD Auth to UAT.

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There was delay for Mockup approval from BCBSLA DX Team and lot of new change request came in very short period of time.

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Issues in content missing in PROD Authoring

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All change request need to be a new user story

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All change request need to be a new user story

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Though OHN gaps were observed in prod on Go-live 01/01, it was proven that the implementation was same as the signed off user stories, as well as demo and UAT did not capture these issues.

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Warranty Support process and the scheduling conflict worked well

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Warranty Support process and the scheduling conflict worked well

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Good to have enough time for end to end testing with vendor (Cerner) making sure all requirements covered.

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Good to have enough time for end to end testing with vendor (Cerner) making sure all requirements covered.

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Thanks to the team for the warranty support.

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UX designs/mock-ups should be ready before the start of the 1st Sprint of every PI.

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Multiple roll-back of the content in PROD Auth due to Cerner Member/Non-Member not being deployed to PROD

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It would be helpful for us to what are the changes are happening(like Bearer token, product key etc) in APIM Side.. Roadmap for APIM.. We don't has any permissions for APIM documentations

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It would be helpful for us to what are the changes are happening(like Bearer token, product key etc) in APIM Side.. Roadmap for APIM.. We don't has any permissions for APIM documentations

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Thanks Sateesh and Sampath for continuous support for HRA and Ochsner.. 

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Thanks Sateesh and Sampath for continuous support for HRA and Ochsner.. 

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PRs were being approved very swiftly by Brad and Jared without much delays.

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Thanks everyone for their contribution for HRA and Ochsner features success... 

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Thanks everyone for their contribution for HRA and Ochsner features success... 

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Thanks to each and every member of the team (JL and Avengers) for their contribution towards successful rollout of the features to PROD.

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Overall good coordination between developers, POs, release managers while deploying Ochsner and HRA

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Raj and Satheesh did a great job in Azure functions development. They learnt this and implemented it without any major issues.

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Offshore team availability in the graveyard shifts to ensure seamless support and deployment during the Prod window

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New PI Objectives set on Feature Flags and continuous delivery resulting in more time in development

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Cerner requirements were not captured properly, thereby having change in requirements during Production deploy and also delaying the Member/Non-Member deployment to Prod

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Approval process of Service Now requests.
Should be self sustained and not go through the RTE everytime.

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UAT being locked for many weeks thereby delaying the whole PI for the Capgemini teams.

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Not having release calendar published

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All the required Production test accounts should be ready before Release day