# data[].attributes.body
Family Academic Welcome Calls

Maren Attending SOA meetings

Academics Advising & Escalated Appointments

Orientations

# data[].attributes.body
Preliminary Transcript

Prior Learning Credit

Final Transcript

Math Placement Exam

Course Selection

# data[].attributes.body
Increasing visibility of academic pre-departure action items

# data[].attributes.body
the tools in SF/MyVerto made it easier to direct students to submit these items. It also reduced the amount of emails received.

# data[].attributes.body
milestones and events - all of it

# data[].attributes.body
Not directly related, but getting an AAHQ inbox helped managing incoming questions and documents, and allowing for more staff coverage

# data[].attributes.body
While there were hiccups with the auto comms to students, it was nice to have an automated email go back to the student about why their transcript or documentation was rejected, and to have that recorded on the activity log of the student's enrollment record.

# data[].attributes.body
I felt this helped parents feel much more comfortable with us, and to understand that the experience is comparable to any other first year of college

# data[].attributes.body
Academic advising was really successful. Lots of students attended the office hours. The sessions were overwhelmingly positive and students usually left with all their questions answered or escalated to the proper staff or institution contacts.

# data[].attributes.body
This kept SOAs up to date on important dates/info to share with students. Allowed us to troubleshoot recurring issues throughout the cycle.

# data[].attributes.body
New Checklist items - all of it! Little glitches happened that leave space for updates/improvements/ learnings, but that is to be expected first time

# data[].attributes.body
Building out so many checklist items on a rolling basis.

Building out automations on Colleen's tasks so she's not looking at students' docs before their enrolled

# data[].attributes.body
While it may have created some stress for students, it brought those transcripts in!

# data[].attributes.body
Reduced a lot of questions because people knew where to look/asked better questions b/c they already had access to basic information

# data[].attributes.body
Steph collabroating with us with the temporary SAC support to reach out to students re: placement exams, transcripts, and course selection

# data[].attributes.body
Having tenure on the SOA team was really helpful to manage general student/parent questions. It felt like many questions were around new tools/processes and fewer questions about the baseline knowledge.

# data[].attributes.headline
Additional edits and refinement to presentations

# data[].attributes.subject
Additional edits and refinement to presentations

# data[].attributes.headline
Our resident advisors Colleen and Israel!

# data[].attributes.subject
Our resident advisors Colleen and Israel!

# data[].attributes.body
Colleen and Israel dived off the deep end into student-facing support. They learned fast and did a great job addressing student/parent academic concerns

# data[].attributes.body
Colleen being willing to "get dirty" and call schools for those final transcripts , do whatever it takes to get the job done . Thank you!

# data[].attributes.body
It was too easily triggered and created confusion for students

# data[].attributes.headline
Navigating more changes and new processes during such a high enrollment time.

# data[].attributes.subject
Navigating more changes and new processes during such a high enrollment time.

# data[].attributes.body
Transcript and prior learning credit review tasks were constantly switching back to "Open" and even Salesforce support couldn't figure out what was happening

This has been resolved, but it was a nuisance for Colleen and others reviewing transcripts

# data[].attributes.body
I understand why this occurred, and it's part of our staffing structure. I think AAHQ could have provided basic training to the SACs to help smooth their transition.

# data[].attributes.body
It's really great for transcripts, but still not there for Canvas/PACE

# data[].attributes.headline
Lack of visibility/assurance students know they have access to MyCharger

# data[].attributes.subject
Lack of visibility/assurance students know they have access to MyCharger

# data[].attributes.headline
Parents without students attending advising 

# data[].attributes.subject
Parents without students attending advising 

# data[].attributes.body
Unexpected? No. But how do we encourage students to take more ownership of their academic experience

# data[].attributes.headline
Lag in UNewHaven Enrollment for the late enrollments

# data[].attributes.subject
Lag in UNewHaven Enrollment for the late enrollments

# data[].attributes.body
A number of students who enrolled at the last hour waited a very long time to receive their UNewHaven credentials, which then gives access to Canvas.

# data[].attributes.body
Students unhappy with their math placement score/eligibility for certain courses they think they need

# data[].attributes.body
Review the comms for course selection re-opened to determine appropriate times for students to get that email.

# data[].attributes.headline
Automated Communication pulling student's preferred name in Salesforce.

# data[].attributes.subject
Automated Communication pulling student's preferred name in Salesforce.

# data[].attributes.body
I've mentioned this in another retro, I think it may be in the works with tech..

# data[].attributes.headline
New automated email when we receive student IDs from UNewHaven

# data[].attributes.subject
New automated email when we receive student IDs from UNewHaven

# data[].attributes.body
Working to create an automated email that notifies students with clear instructions about what their credential is, what it does, and how they can use it.

# data[].attributes.headline
Consider Channel Advising Sessions with UP

# data[].attributes.subject
Consider Channel Advising Sessions with UP

# data[].attributes.body
It sounds like many students/parents wanted affirmation that they're selecting the "right" courses. Discuss with UP piloting some channel advising sessions for the next cycle.

# data[].attributes.headline
Refine processes/SOP for late student enrollments

# data[].attributes.subject
Refine processes/SOP for late student enrollments

# data[].attributes.body
Some students were enrolled days before the closure of course selection. Is it reasonable to expect that they should be able to participate in course selection? Are there other process discussions with UNewHaven regarding expedited enrollments on their end? Lots to consider, but worthwhile.

# data[].attributes.headline
Mirroring UNewHaven procedures for creating schedules and addressing math placement concern

# data[].attributes.subject
Mirroring UNewHaven procedures for creating schedules and addressing math placement concern

# data[].attributes.body
They build schedules for all students, and then students must decide if they want to opt out of something.

Students can be placed based on previous math performance, not just placement score

# data[].attributes.headline
Aligning our comms between both teams, particularly during course selection and placement exam periods

# data[].attributes.subject
Aligning our comms between both teams, particularly during course selection and placement exam periods

# data[].attributes.body
We did a good job of making this happen this cycle. Next cycle taking time to plan ahead will make it even better.

# data[].attributes.body
If a student tests into Calc II, give them access to Calc I and Calc II automatically