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All my life I've been dreaming of working in airlines.

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Since I was a child my perspective never changed. As a child I dreamed of being able to travel and fly in those big planes. In 9th grade I dressed as a Flight Agent and as soon as I entered the University without giving it much thought, I chose the career of Airline Service Technician.
My vision has always been the same and I would like to reach my goals, discover new horizons and open doors that will take me to new worlds.

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Airlines Service Technician Job Description

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Airlines Service Technician Job Description

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We have options to be in different positions and enjoy our work

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A fantastic world. Everyday is different and with singular situations.

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Door to travel around the world, enjoy beautiful countries, learn about cultures and languages

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You have to be ready to Handle Any Situation...

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You have to be ready to Handle Any Situation...

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You learrn Security, Commands, Emergency Management, Medical Situations, Customer Service, Door Evacuations, CPR, Help Each Other.

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Providing customer support to customers before, during, and after a flight. 

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The difficulties and complexities of air travel can make support a major challenge, but improving it can lead to happier customers, better travel experiences, and improved service ratings.

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An airline customer service agent is the first point of contact for a passenger in an airport or over the phone. Stellar service is key in ensuring the happiness of airline customers. While some passengers are looking for cursory assistance in checking luggage or printing a boarding pass, others have complaints and are looking for a quick resolution. Attention to detail, problem-solving skills and a knack for interacting with customers is essential in this position.

An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Face-to-face interaction occurs at airports. At a front counter, an airline customer service agent assists passengers with check-in, issues tickets, provides flight information, checks baggage and solves ticket-related travel problems. At the gate, airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked. A workday may be routine or very stressful. For example, a weather or safety issue may cause the cancellation of several flights. Harried passengers trying to make a connecting flight or get to a destination may take their frustration out on the first employee they see. That employee is usually an airline customer service agent. Uncontrollable circumstances may leave a service agent without a remedy to a problem. Remaining calm under pressure and maintaining a smile is a critical duty of this job.

You must have a high school diploma or GED to be eligible for an airline customer service agent position. Strong communication skills, the ability to work under pressure, a commitment to customer service and computer skills are a necessity for this position. Some airlines have other specific requirements such as the physical ability to lift 75 pounds or work in noisy conditions. If you have an interest in working in a specific country, language proficiency may be required. Training for this position occurs upon selection for the position.

The mean annual wage for airline customer service agents was $38,050, or $18.29 per hour, as reported in 2016 by the U.S. Bureau of Labor Statistics. Benefits such as health insurance and retirement are generally offered to full-time employees. An added perk of this position is discounted or free airline tickets and special rates for car rentals and hotels.

Since airports are open 24 hours per day, seniority or experience in this position will allow you to choose your shift. Experience as an airline customer service agent may lead to the opportunity to become a supervisor.

A stable growth pattern of 5 percent is projected for airline customer service positions from now to 2026. The demand for airline customer service agents is greatest in Florida, Texas, California, New York and Utah.

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Airline Customer Service Agent Job Description

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Airline Customer Service Agent Job Description. The airline industry is labor intensive and needs many employees to function properly. Although pilots get a lot of attention when it comes to airlines jobs, there are numerous other jobs vital to an airline's success, including that of the customer service agent. ...

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"Anything that can happen on the ground, can happen on the Air".
Trelawny Bundridge - Flight Attendant & Training Facilitator.

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Future Jobs: Aviation Technician | Learn what it takes to work on aircraft