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Neurodiverse?

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It's about support and inclusive as we are all individuals

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Plain English
transcripts etc

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Not used to UK
Other first language
different culture

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Smash and grab info and help

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need help outside our core hours

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Strategic learners

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need 24/7 access to information

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Academics
Other professional staff
senior managers/board members

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Expectations
no / low previous library use

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Different cultural expectations

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Reference
Sconul Access

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academic staff as users of the library but also understanding what we do for them or their students

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Dont ask for help
family pressures?

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intensive users of our library, i.e. medical school students, students who love the library, nowhere else to go, etc.

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E-access/Remote access to information resources and support helps them

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E-access/Remote access to information resources and support helps them

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Library silent

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digital poverty in the sense they may be competing for access to the PC at home with other family members

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want longer opening hours, more facilities, get annoyed at other disruptive library users

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i.e. staff expect librarians to write their reading list for them

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consider how our processes and jargon may be confusing

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the library might be easy to use, but they may be struggling with other social / cultural things and they end up spending a lot of time in the library because we're welcoming