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Workshop 1. Real-Time OB Scenario Responses

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Workshop 1. Real-Time OB Scenario Responses

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Scenario:

You are part of a project team in a medium sized marketing firm. The firm has a flat organizational structure, which means everyone, from junior employees to senior managers, works closely together. Your team is currently working on a high stakes marketing campaign for a major client, with a tight deadline.

However, the team has been facing a series of setbacks due to miscommunication and interpersonal issues. Tensions are rising, and productivity is falling. Here are the key facts:

Team Members:

Alice (Project Manager): She’s task oriented, highly organized, but tends to give vague instructions.

Brian (Creative Lead): Highly creative but struggles with time management and dislikes structured processes.

Cathy (Designer): Talented, but often feels overlooked in team meetings and doesn’t voice her opinions.

David (Analyst): Analytical, detail oriented, but can be overly critical of others' ideas, which leads to defensive reactions.

Please identify where the problem lies and propose a solution. (write the problem and the solution in the comments)

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The problem with the scenario is the Lack of collaboration. For the example that shown in the scenario, Brian's resistance to structure and Cathy's feeling overlooked hinder team cohesion. The next problem is Alice's unclear instructions are lead to misunderstandings and delays. The last problem is David's critical nature is creating a negative work environment and stifling creativity.

So the solution for this is the team needs to schedule daily or weekly team meetings to discuss progress, address issues, and ensure everyone is on the same page or in the company group chat.

Not only that, the company can have some team-building activities. An organization team-building exercises or outings to foster positive relationships and improve morale. It also might help improve team member relationships and effective work.

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Cheymane Abdourahman Bachir 22000657:

They basically all have issues to work as a team because of their lack of interpersonal skills. Some of them are not willing to voice themselves properly such as Cathy that doesn’t voice her opinions because she feels overlooked or even Alice that does not communicate properly by giving no instructions. Another issue is those that are hostile, such as David that gets defensive when someone has a rebuttal to his ideas or even Brian who is hostile to structures inside the organizations which are normallly the most important part of the organization because it helps to manage everyone at each level.

What this team needs a balance, and try to communicate with each by being open.

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Problem:

Miscommunication and interpersonal issues are

producing strain and decreasing productivity. Alice delivers ambiguous directions, Brian suffers with time management, Cathy feels overlooked, and David's criticism causes defensiveness..

Solution:

Alice: Provide clear, detailed instructions.

Brian: Use time management strategies to keep on track to avoid problems

Cathy: Actively engage her in discussions.

David: Provide helpful and balanced feedback.

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The primary issue seems to stem from a lack of effective communication and collaboration within the team. Alice's unclear communication style can lead to misunderstandings and inefficiencies. Brian's unstructured approach can hinder progress and create delays. Cathy's feeling of being overlooked can lead to a decrease in her engagement and contributions. David's critical nature can create a hostile environment and discourage teamwork. To address these issues, the team should implement Clear Communication Guidelines to track tasks, deadlines, and progress and Encourage team members to check in with each other regularly to clarify expectations and address concerns. Organize team-building activities to strengthen relationships and improve collaboration. Acknowledge and reward team members for their contributions.

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Problem: As a result of Alice's unclear directions, Brian's poor time management, Cathy's sense of being ignored, and David's critical demeanour, the team is dealing with miscommunication and interpersonal issues. Tension, low morale, and decreased production are the results of these variables.

Resolution:

- Unambiguous Communication: In order to prevent misunderstandings, Alice has to give clearer directions and deadlines.

- Equilibrium Team Relations: Promote Cathy's thoughts and make sure her efforts are acknowledged.

- Constructive Feedback: David should provide solution-focused criticism instead of unduly critical remarks.

- Time Management Support: Introduce adaptable, imaginative procedures to assist Brian in becoming a better time manager.

To keep peace, regular check-ins to resolve issues must to be put into place.

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Problem: The team is suffering from miscommunication and interpersonal issues that are negatively impacting productivity. The main problems include:

1. Alice (Project Manager) provides vague instructions, causing confusion and inefficiency.

2. Brian (Creative Lead) is struggling with time management and dislikes structured processes, leading to delays.

3. Cathy (Designer) feels overlooked in meetings, leading to disengagement and missed contributions.

4. David (Analyst) is overly critical, causing defensive reactions and reducing team cohesion.

Solution:

1. Improved Communication & Clarification: Alice should provide more specific, clear instructions and timelines, ensuring everyone knows their responsibilities. Holding brief, regular check-ins will help clarify tasks.

2. Flexible Structure for Creativity: Create a balance between structure and creativity for Brian. Give him the freedom to manage his creative process within set deadlines, using milestones rather than rigid schedules.

3. Encourage Inclusion and Participation: Actively invite Cathy to share her ideas during meetings. Create a safe space where everyone is heard, possibly by rotating facilitators for meetings.

4. Constructive Feedback Culture: Train David to give feedback in a more constructive, positive manner. Emphasize a collaborative approach to problem-solving, where critique is aimed at improvement, not criticism, to reduce defensive reactions.

Fostering open communication and creating a more collaborative, supportive team dynamic will reduce tension and increase productivity.

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problem

Cathy feels overlooked and doesn't voice her opinions in meetings. This suggests there are issues with inclusion and communication, which may result in her contributions not being fully utilized.

Solution

Cathy needs to feel comfortable voicing her ideas. Team-building exercises and implementing a more inclusive meeting structure (such as going around the table for feedback) might help.

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Problem:

Alice gives vague instructions, which may lead to confusion within the team.

Brian struggles with time management and dislikes structured processes, which could result in missed deadlines.

Cathy feels overlooked and doesn't voice her opinions, which limits valuable input from her.

David is overly critical, causing defensive reactions that can harm team dynamics and collaboration.

Solution:

Alice can improve her communication by providing more detailed and clear instructions. Encourage her to seek clarification from team members after giving directions.

Brian could benefit from time management training or working with project management tools that allow for more flexible, creative workflows. -

Cathy should be encouraged to share her ideas in a supportive environment, perhaps through one-on-one meetings or by assigning her specific tasks to present in meetings.

David should receive feedback on how his criticism affects team morale, and he could benefit from training in constructive feedback methods, focusing on collaborative problem-solving rather than just critique

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Problems :

1) Alice gives vague instructions which which will confuse the team and lead to inefficiencies.

2) Brian struggles with time management and dislikes structured processes which can create delays.

3) Cathy feels overlooked in meetings

4) David is critical of other members' ideas which will create a negative team atmosphere.

Solutions :

1) Alice should focus on giving more specific instructions so that everyone will be clear on what they should do.

2) It is important for Brian to find a balance, implementing flexible deadlines might help him manage his time better.

3) Alice can encourage Cathy's participation by directly asking for her input in meetings and create a more inclusive environment.

4) It is good that David analyses other members' ideas but he should use it to give positive feedbacks instead of giving a negative impact to the team

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Solutions   Darryl Lee Shang Zhe 23083694

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Solutions   Darryl Lee Shang Zhe 23083694

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While Alice is highly productive and task orientated, she is missing a crucial key in teamwork, and that is clear communication. Being able to communicate clearly with team members can ensure that the work delegated and the message does not get mistranslated or misunderstood which will save a lot of time.

Brian's problem is that he struggles with time management and does not like structured processes. Effective time management and structured processes will allow Brian to allocate the appropriate workload in a organized manner which improves work performance and ensure that he can meet the assignments deadline.

Cathy although talented, is often ignored or drowned out by her coworkers during team meetings. She should learn how to voice out her opinions in a confident and non aggressive way.

David is analytical and a very detailed person, but he can be overly critical at times due to the need to be perfect. David needs to learn interpersonal skills which improves the communication between two person so he could understand how to navigate through his team members emotions.

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Problem:

Alice: Unclear instructions:

which can lead to confusion among the team, and therefore reducing the overall working efficiency of the team.

Brian: Poor time management and inconsistent workflow:

can result in delays or halt the team's progress, which also reduces the team's efficiency.

Cathy: Having difficulty sharing her thoughts:

which decreases self morale, thus reducing efficiency on work, and potential ideas may go to waste.

David: Overly harsh about other's ideas

can reduce the team's morale and cohesion, which affects the team's effciency.

Solution:

Clarify Instruction:

Alice should clarify her instructions, make sure the team knows what to work towards, and provide guidance if necessary.

Flexible work schdule/process:

Since Brian does not favor and does not perform as efficiently under organized, structured processes, the schedule or process can be adjusted to allow more freedom and flexibility, while maintaining the structure at important times to make sure the work can be done on time.

Encourage active communications:

Cathy often does not share her ideas with her team, by encouraging her to communicate with the team more, the team can get to know more about her ideas or opinions, which allows the team to have more potential outcomes or solutions. Furthermore, by voicing out, the team gets to know what might be troubling her and give a helping hand. The other members also should communicate more to understand the current situation of each other.

Emphasize Constructive Feedback:

By making sure the team understands the importance of constructive feedback helps improve the team better.

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problem and solution

Brian's creativity is a huge asset, but his struggle with time management and dislike for structure often puts him at odds with the project’s deadlines. To help him out, we can set up a flexible but clear framework. Maybe something like time-blocking or scheduled brainstorming sessions, which would let him be creative without losing track of deadlines.

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Problem: The team's miscommunication and interpersonal issues stem from a combination of leadership style, unmet communication needs, and mismatched working styles. Alice’s vague instructions create confusion, Brian’s dislike for structure leads to missed deadlines, Cathy’s lack of participation prevents valuable input from being heard, and David’s critical nature causes defensiveness in others. These dynamics reduce productivity and increase tension within the team.

Solution: Alice, as the project manager, should focus on improving clarity in her communication by providing more detailed instructions and setting clear expectations. To address Brian’s time management issues, the team can introduce a flexible structure that balances creativity with deadlines, possibly through time-blocking or creative sprints. Cathy should be encouraged to share her ideas by fostering a more inclusive and open environment, where feedback is requested directly from quieter team members. David needs to be coached on offering constructive feedback that focuses on problem-solving rather than criticism. A short team-building exercise or regular check-ins may help rebuild trust and reduce tension.

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Main Issue:

Lack of communication from Alice

Cathy's interpersonal issues.

Solution:

Alice can improve by giving out more detailed instructions instead of vague instructions to lead the team, encouraging her team to clarify with her if there's any uncertainties.

Cathy should seek out to one of the team members to gain more confidence, and learn on how to promote her ideas and voice out her opinion, that way she could feel less overlooked in the team and start to feel more like a team member.