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From: nngan4194@gmail.com

To: hillary@gmail.com

Objection: Inform the upcoming event

Dear all,

I am writing to inform you that our company is going to host a corporate event in the next six months. The information below is some plans to organize this upcoming event.

First is about Venue and Duration:

Our company is going to host a product launch. We will outsource this event to an event management company/ event planner because this is a crucial event so it needs professional celebration.

This event will be held at the conference center, on 27 March and will last about half a day.

The second is about Participants:

Our participants will include everyone including employees, managers, customers, partners, and owners. Besides, journalists and reporters are very important to convey the information to more customers, let more people know about the company’s name/image, and attract more investors to put their money in our company.

Finally is about Activities:

Activities will have in the product launch:

Introduce the product

Experience product

Exchanges and gifts

Interview opinions of customers participating in the event

Take photos to commemorate the product launch ceremony

And here are some important information about the product launch event. I hope that you will hold this and prepare well for this event.

Sincerely,

Managing director,

Ngan

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Write an email (120-140 words) to your friend to give him/her information about the corporate culture of a company or an organization where he/she is going to apply for a job. Your email contents should include the following information:

- What is the company's name?

- What are its slogan and logo?

- How do its employees wear in the workplace?

- What are its missions and visions?

- What are its core values and beliefs?

- What special policies does the company offer to its employees?

From: nngan4194@gmail.com

To: Tho123@gmail.com

Objection: Information about Vietnam Airlines

Dear Tho,

I’m very delighted to know that you are going to apply for a job at Vietnam Airlines - it’s also my company. And I want to give you some information about Vietnam Airlines’ corporate culture because I think that may help you prepare well for your interview next week.

Firstly, Its slogan is “Reach Further”. Its logo is rectangular with a blue background and a golden lotus (lotus is a natural flower of Vietnam) at the center.

The dress code of this organization is very beautiful. In the workplace, male staff wear a pair of trousers with a white shirt. Besides they put up a tie and a cap. Female staff wear a long dress with many colors depending on the occasion during the year.

As I know, Vietnam Airlines has 2 missions. The first is to provide aviation services with international quality standards to meet the increasing needs of customers. and the second is to increase constantly the value and benefits for customers, communities, and businesses and contribute to the strong development of Vietnam aviation.

Its vision is to maintain the position as the best Airline of Vietnam and to become 3rd best airline in the Southeast Asia region and one of the best airlines in the world.

Vietnam Airlines has 3 core values are

Consensus - Stringency

Safety - Standard

Quality - Efficiency

This organization offers its employees 2 special policies:

Quality policy: Commit to providing customers with the best services

Training policy: All employees have opportunities to join the professional training

And that is all about the information that I know about Vietnam Airlines. I hope that it can help you know more about VA and prepare well for your interview. I’m very expect that we can be a college and work together. Good luck to you!

Best regard,

Your friend,

Ngan

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You are a customer service officer. Write an email (120-140 words) to a customer about the guarantee policy of a product he/she has bought online from your company recently. Your email contents should include the following information:

- What are the name and type of the product?

- What kind of warranty does it offer?

- What defects are covered under the warranty?

- What damages are not warranted?

- How can a customer have the product warranted?

- What will happen if the warranty is lost or expires?

From: nngan4194@gmail.com

To: Abc123@gmail.com

Subject: The guarantee policy of products from ABC company

I would like to inform you about the warranty for the laptop Dell - Inspiron 5460 you bought from our company (Laptop 88). The laptop was purchased under order number 110023 and was delivered on 10th May 2023. It offers a one-year limited warranty. The warranty is effective till 10th May 2024 as mentioned in warranty card number 110023.

RENEWAL AND WARRANTY CONDITIONS APPLY (1 FOR 1 FOR THE FIRST 10 DAYS)

The machine must still have the original warranty stamp, original packaging, and accessories intact.

The screen has no scratches, no stripes, no ink bleeding

AFTER 10 DAYS OF USING

If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered, and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, or negligence. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

Yours Sincerely,

Customer service officer

Ngan

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Write an email (120-140 words) to one of your relatives who is living far from family to tell him/her about a type of bank account that is the most suitable for him/her. Your email contents should include the following information:

- Which bank account is the most suitable for him/her? Why?

- Who are the main users?

- What are the purposes of opening this bank account?

- What do you know about that bank account? (requirements, interest rate, minimum balance, fees, ...)

Working:

From: nngan4194@gmail.com

To: tho123@gmail.com

Subject: Type of bank account suitable for you

Dear Tho,

I have heard that you have been entry university and you are living far from family. How’s your life going? I hope that’s good. I think that you need a bank account to be convenient in life, so I’m writing for you this email to recommend you an account that is the most suitable for you.

Right now, you study at University in Hanoi and live away from family so I think the most suitable bank account for you is a checking account. In order to open a checking account, users must be from 18 years old. Every month, we have to pay a small fee of 5,500 VND to maintain the account. Besides, we must keep the minimum balance of 50,000 VND. Opening a checking account brings us a lot of advantages. First, the parent can send the money easily. Second, it’s very convenient to use, you can deposit and withdraw money anytime you need for daily use. Moreover, your checking account will connect directly to your debit card so it is easy for you to make transactions though it offers the user little interest rate. In conclusion, despite these disadvantages of this account, a checking account is still the best choice for student life for you!

I hope this information can help you make the best decision! If you have any questions, please don’t hesitate to contact me at this email.

Best regard,

Ngan

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You are going to graduate and apply for a job which is in line with your major at university. Write a full cover letter (200-250 words) to your employer. Your letter contents should include the following information:

- Introduce briefly about yourself

- Inform him/her the position you want to apply for

- Indicate your own education background, qualifications and experience

- Point out your strengths and weaknesses

- Show your understanding about the company

- Show what you can do as an employee of the company

Working:

Cover letter

Dear Mrs. Ngan

I am writing to apply for the position of Auditor at KPMG, which was advertised online at TopCV on February 20, 2025.

I have enclosed my CV to support my application. It shows that I would bring important skills to the position. In particular, I have had 2 years of experience working on the same position. During this period of time. ….. As a result, I was recognized for the ….

I believe I can make significant contributions as a member of your

I would like to have the opportunity to talk to you further about this position, and how I could use my skills to benefit your organization. I am available for interview at any time and I can be contacted at 0123456789

Thank you for considering my application. I look forward to hearing from you.

Yours sincerely,

Ngan

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Write a paragraph (120-140 words) to describe the trends of the chart below.

The chart shows the movement of Vietnamese gasoline prices in 2017. Summarize the information by selecting and reporting the main features and make comparisons where relevant. (Unit: USD/ Liter)

The line chart represents the movement of Vietnamese gasoline prices in 2017. The chart can be divided into 4 parts associated with 4 periods of time. From January 2017 to the end of April 2017, from May 2017 to the end of July 2017, from August 2017 to the end of November 2017, and from December 2017 to the end of 2017. As you can see, there was a sharp fluctuation in Vietnamese gasoline prices during the first period. It fluctuated between 0.76 and 0.79 USD/Liter. In the next four months, the Vietnamese gasoline prices fell and hit the bottom of 0.72 USD/Liter. However, from July 2017 to November 2017, it grew sharply and reached a peak of 0.82 USD/Liter before decreasing slightly by 0.02 USD/Liter. We can conclude that there was an increase in the Vietnamese gasoline price in 2017.

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From: nngan4194@gmail.com

To: Errian@gmail.com

Dear Errian,

I am writing to you to share some part-time job interview experiences.

I applied for the position of salesperson at VinMart and after 2 days sending an

application form, I was called for my interview. My interviewer is Huong, the human resources director of VinMart.

Firstly, she asked me to tell about my personal information. Then I was required to talk about education background and work experience.

Secondly, she wants to know about my strengths and weaknesses. Next, the part I like most in the interview is to ask me about my work experience. The thing I did well in the interview is that I have maximized store revenue by suggesting upgrades, add-ons to customers. Since I carefully prepared such questions before the interview, I answered them quite well.

I was happy that the interviewer said that she was impressed by my answers. Despite my careful preparation, I made some mistakes in the interview. I didn’t wear polite clothes so I failed the interview.

I think I need to prepare well next time. Although I was not offered the job, I gained valuable experience from this job interview.

That’s all I experienced. I hope it will be of use to you in your next job interviews.

Yours sincerely,

Ngan

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Write an email (120-140 words) to one of your colleagues to tell him/her about a negotiating style (soft, hard or principled) you are interested in. Your email contents should include the following information:

- Which negotiating style are you interested in?

- What is the objective of that type of negotiating style?

- What is the bargaining position of the party with the negotiating style?

- What are the advantages and disadvantages of the negotiating style?

- What does a negotiator of that negotiating style tend to do?

From: nngan4194@gmail.com

To: tho123@gmail.com

Subject: Negotiating style

Dear Tho,

I am writing to tell you about a negotiation style I am interested in. As you know, I am a very easy person so whenever I'm in a negotiation, I usually can’t get my expectations. So I want to change this and I see that principled negotiating is very interesting.

The principled negotiator aims to reach a win-win solution. He/she has an irrelevant bargaining position, neither party negotiates from a “position of power”. For a principled negotiation style, it is impossible to reach a favorable outcome for both parties while maintaining a good relationship. However, it’s not useable in all situations. A principled negotiator tends to identify a common interest, find a creative solution, and discuss a fair criterion.

And that’s all about the negotiation style that I’m interested in. Recently, I’ve been trying to change to this style but there are so many difficulties. If you have any tips, please give me some advice. Thank you so much!

Best regard,

Your friend,

Ngan