# data[].attributes.body
Data Fields:

Date

Person

Site

Position

Version of ChildPlus

Priority Level

Support Request Area

Problem Description

Innovation ideas/requests for software modification

# data[].attributes.body
Option 1

# data[].attributes.body
Option 2

# data[].attributes.body
Data analysis of the first 6 months worth of data will occur after 6/30/2024

# data[].attributes.body
12/7/2023 Meeting with Director and Assistant Director to review and test out Internal Help Desk options

# data[].attributes.body
12/19/2023 Admin meeting date- Discussion with Admin Team about rollout. Implementation date planned for 1/2/2024.

# data[].attributes.body
1/2/2024 Email sent to all staff with link to enter support requests/innovation ideas

# data[].attributes.body
Option 3

# data[].attributes.body
10/6/2023

While I was at the Scramble and then out sick I had a lot of support requests come through my e-mail. Based on some things I learned at the Scramble that might not be the best way to handle those so I created a CESA #11 ChildPlus Support Desk that we can give selective access to so that all requests come into one place. I think the To-Do List can be used to monitor ( I need to look more into that) .  What do you think? It wouldn't work for people that forgot their passwords, but maybe their CDs or CAs cut put in the support request for them?

# data[].attributes.body
12/18/2023 Added link to google form to CESA #11 website and to employee forms page to increase accessibility

# data[].attributes.body
3/7/2024 Added link to google form to email footer to increase accessibility

# data[].attributes.body
5/30/2024: Updated Google Form to include area of support and to make support and innovation conditional questions to compile requests by area and to shorten the survey for each option.

# data[].attributes.body
Option 1 was created in Module designer in ChildPlus

Postives:

Being able to track the number of requests and the solutions to the issues

Screenshots can also be attached of the issues

ChildPlus had a demo module set up with reports that were able to be customized for our program

Drawbacks:

Having to run a report to regularly look for new requests for support

Staff that needed a password reset of having access issues ot ChildPlus would not be able to utilize this tool

Option 2 was created through Internal Monitoring in CP Online

Positives:

Tasks can be assigned to other people

Screenshots can also be attached of the issues

Reports are already set up to pull the information entered

Drawbacks:

Response collection of answers is clunkier than the module designer as it is meant to be used as more of a checklist format

While tasks can be assigned, those people would have to regularly monitor their To Do List to see new requests assisgned to them or run a report

Option 3 was created through Google Forms

Positives:

Conditional questions/answers can shorten the data collection process

Answers are automatically collected in a spreadsheet that can be modified to add a column to show the submission status and a column to show support solutions

Email notifications can be set up to automatically email multiple staff

Accessible to staff who cannot access ChildPlus to submit requests

Drawbacks:

A new process for staff

# data[].attributes.body
6/4/2024 Admin Meeting- discussed updates to Google form and usage of data