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lack of information or given wrong information. Long waiting lines over the phone and offices. 

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lack of information or given wrong information. Long waiting lines over the phone and offices. 

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Transportation

Flexible appointments

Info sheets that are clear, concise and approachable.

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Time, many families work multiple jobs and going to doctor might not be a priority of all the things they need to do. They might not get approved by their employers.

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Time, many families work multiple jobs and going to doctor might not be a priority of all the things they need to do. They might not get approved by their employers.

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I think one thing that county care can do is share more information with news, other programs in the community to share what county care has to offer

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Rede events have been very successful, possibly share more information on news like univision/telemundo

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Rede events have been very successful, possibly share more information on news like univision/telemundo

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Language (flyer, events) not being accesible in other languages

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Educate providers (particularly specialists) on covered benefits as well as provide cultural competency trainings. 

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Educate providers (particularly specialists) on covered benefits as well as provide cultural competency trainings. 

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Univisión/Telemundo

Community Facebook groups (like:

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HFS staff sharing incorrect info causes more confusion

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HFS staff sharing incorrect info causes more confusion

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Healthcare might have not been accessible in their countries, they did not go to the doctor for regular checkups.  Explain the importance going to the doctor regularly and not waiting until something is wrong. 

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Healthcare might have not been accessible in their countries, they did not go to the doctor for regular checkups.  Explain the importance going to the doctor regularly and not waiting until something is wrong. 

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Utilize flyers and commercials in multiple languages with folx that look like the communities they serve

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Utilize flyers and commercials in multiple languages with folx that look like the communities they serve

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Social media education with simple graphics

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Hire CHW to distribute this information in the community 

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Hire CHW to distribute this information in the community 

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Make sure community orgs also know about the rewards in case they get questions

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Make sure community orgs also know about the rewards in case they get questions