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Helping at Welcome Week

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Possible role play to practise approaching people and starting a conversation

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Less information giving and more practical activities and chance to apply this learning.

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There was positive feedback about being together as a group for those first 2 weeks, so it would be great to keep that element of team building / bonding.

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Later in 24/25, check-in with non-final year students delivering this role successfully, whether they are open to continuing the role in 25/26

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Invite them to a LCE Staff Forum so we can get to know them or show a photo of them.

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What to do, and not do, when encountering confrontational/aggressive/concerning behaviour and language.

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request ID before they start

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What does good look like?

Expectations

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Make them feel part of the team by making sure we know their names and regularly visit the Hub.

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Dan may have sorted this already, but when the SA’s had their check-in at the start of their shift online via Teams , but the PC in the Careers Hub didn’t have the camera or audio set up

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Carry our regular observations of SAs in their interactions with students.

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encouraging SA's to actually say that they've done something that we ask them. Sometimes we'd pass them a job but never really know if they'd done it or not.

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Could we see some of the rejected applications from this year to see if Unitemps rejected anyone we might have shortlisted? Gives Unitemps more guidance for next year on areas we can be flexible and criteria we need to strictly adhere to.

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Incorporating former SA into the training program to share their experiences could provide invaluable insights.

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more training spread out- it seemed a lot all at once and hard to put into practical experience.

Also- regular 'top-ups' for key messages

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Have all relevant tabs open on iPads so SA’s can quickly retrieve relevant info

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Check that training content is not duplicated.

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rethink of one of the preprepared answers as some used AI. Not necessarily a bad thing, but maybe add another form of test?

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Encourage SA’s to take printed Employability Guide with them to hand out, as a conversation starter

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When we are recruiting for SAs next year get the current SAs to spread the word during roaming.

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Reconsider if we use a written task in advance, as many used AI to complete this.

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As part of the training, take the SA’s out and about and approach students to help build their confidence.

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Increase the amount of on the job training during the training week or ability to have some trial shifts as part of the 2 weeks.

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More practical student engagement