# data[].attributes.body
Good

A good sales rep doesn’t go out and always try to sell the most expensive thing. They ask questions to figure out what the customer needs and guide them to the right choice.

Good

A good sales rep listens more than they talk. Some people will come in and know exactly what they want and others might need someone to explain things to them without feeling pressured. Repeat customers are better than forced sales.

Bad

There many bad things a sales rep can do but one of the worst is just saying yes and agreeing with a customer to get a signature. If a customer finds out you were not honest that doesn’t only represent yourself poorly but also the company.

Bad

Treating customers badly because you just see them as a deal I’ve had some experiences with this and lost deals over it because they felt rushed or ignored. Taking some more time to answer questions is better than trying to push into buying.

# data[].attributes.body
Bad rep #2:

Bringing personal/emotional issues into the work day, or often complaining / being negative

# data[].attributes.body
The main characteristics of a good rep would be a good thorough explanation and understanding of the processes and the product.

Another great characteristic is being a friendly and relatable person, someone whome you can get along with is always gonna be more favorable to someone who isn't.

The characteristics of a bad rep would be for example someone who is combative and strongly opinionated and lets it be known

Another example of a bad rep would be someone who is clearly not in a great mood as your mood reflects others opinions of you, someone who is grouchy and upset would not be a great experience.

# data[].attributes.body
Bad rep #1:

Impatient with customers, rushing for the shortest guest interactions making the customer feel like a number

# data[].attributes.body
Good:

Authenticity, respect, and integrity

Bad:

Arrogance, judgment, and focusing on the wrong things when helping others

Good rep:

Staying true to values and integrity for example being honest and upfront as well as respectful and not judgmental. Like the example said being upfront about activation fees etc.

Bad rep:

An experience with a bad rep was they judged race of my partner and I’d attribute that to arrogance and judgement. Race has nothing to do with buying a phone.

# data[].attributes.body
Bad Rep: Uncertainty in every response given to customer.

# data[].attributes.body
Good rep #2:

Knowledgeable about products and services offered to determine specific needs and wants

# data[].attributes.body
Bad Rep: Constantly having customer repeat questions as if they are not listening.

# data[].attributes.body
Good rep #1:

Active listening to determine what will work best for the customers needs

# data[].attributes.body
Good Rep

someone with patience and kindness, doesn’t interrupt or assume things.

Good Rep

someone who is knowledgeable and direct, knowing the answers to the questions with little issues.

Bad Rep

Somebody who isn’t interested in what the customer wants.

Bad Rep

Someone who isn’t speaking with confidence and sureness.

bruce

# data[].attributes.body
Good Rep: Actively listening/Engaged in conversation.

# data[].attributes.body
Good rep:

Takes their time with the customer and learns their needs.

Someone who listens to their customer and finds the solution for them not just a sale.

Bad Rep:

Forcing someone into a product they don’t need to meets sales goals

Someone who doesn’t work together as a team

# data[].attributes.body
Good Rep:

Attentive and friendly — didn’t feel like a “salesman”

Very Knowledgeable about what was needed.

Bad Rep:

Constantly offering things that were not needed and didn’t make sense.

Distracted and didn’t value time.

# data[].attributes.body
Good rep- actively listens, takes their time with each customer

Bad rep- does not listen, pushes unwanted products or services

# data[].attributes.body
Good Rep: Great eye contact with customer. Showing they are interested in what I had to say.

# data[].attributes.body
Good Rep: knowledgeable and they listen

Bad Rep: too pushy and don’t listen to customers

# data[].attributes.body
Good:

Helpful, Knowledgeable

Bad:

In a rush, uninterested

# data[].attributes.body
Communication and understanding are two positive values to have.

Arrogance and impatience are two negative values to have.

In regards to positive, I see myself going back to a realer or restaurant, etc when the waiter or sales rep comes up with a welcoming smile and is open to help you anyway possible. If they take the time to listen to your issue or communicates in a way that is completely understandable to the common public.

In regards of the negative, going into a location that there is no smile, no personality, no patience or empathy with someone that may not understand a process or how something works will turn me away in a second.

# data[].attributes.body
Good:

Friendly, Helpful, Listening to the customer and what their needs are

Bad:

Rude, Not listening or helping the customer adequately.

Good Rep:

Being on time, nice/helpful to other employees

Bad Rep:

Being late, rude to other employees, not being helpful

# data[].attributes.body
Good rep

Invested

Curious

Bad rep

only interested in making money

Distracted

# data[].attributes.body
Two characteristics of a good rep:

listening: listens to the customers needs to modify up sales.

Transparency: makes sure customer knows what to expect.

Two characteristics of a bad rep:

Dishonesty: Adding on things to the deal that the customer didn’t ask for just to get commission

Over talking: doesn’t give the customer time to talk or explain what they need, just jumps right into sales pitches like a robot.

# data[].attributes.body
Knowable and simple explanations

Seems like they are not paying attention or try to sell you something you don’t need

# data[].attributes.body
Good: good work ethic, wanting to provide help and a positive experience

Bad: negative attitude, condescending behavior

# data[].attributes.body
A good sales representative listens first to understand the customer’s needs and builds trust by recommending solutions that genuinely fit, while a bad sales representative is pushy, focuses only on making a sale, and fails to listen to what the customer actually wants.

# data[].attributes.body
Bad Experience

Was sold the wrong product. Rep was not listening when I was asking for an accessory.

# data[].attributes.body
Good experience.

They noticed an oversight on my bill while seeking assistance with my device. This resulted in significant savings.

# data[].attributes.body
Good: friendly, honest

Bad: closed body language, lack of interest.

# data[].attributes.body
Good

Friendly -good listener

Knowledgeable

Prompt service

Bad

Rude -bad sttitude

Not knowledgeable

Doesn’t listen to customer needs

# data[].attributes.body
Bad Rep

Ignored. Never received any service. Was treated as an inconvenience.

# data[].attributes.body
Good Rep.

Being polite and honest.

Always on time.

Bad Rep.

Always late.

Calling in a lot

# data[].attributes.body
Good rep:

Knowledgeable of the product and services offered.

Willing and able to help the customer in making their decision.

Bad rep:

Ignores request and or questions given by customers.

Only cares to make the most money off each customer, not knowing that word of mouth can lead to more sales.

# data[].attributes.body
A good rep would be someone who listens then tries their best to either fix or help them with their problems simple or difficult

Someone who sells a lot for the company helping it grow in not just selling but also helping the business grow to more states around the US

A bad rep would be someone who slacks or doesn't try hard or gives up easy on a sale

Or someone who just doesn't even want to be there

# data[].attributes.body
A Good rep

Always Listens to the customers

And Helps them in every way that they can

A bad rep ignores the customer and doesn't do anything through the day to help the customer or other associates that may be there as well working with you.

# data[].attributes.body
Good Rep

Greeted within first 60 secs of entering the store. Help immediately. Took the time to listen and get me the best deal for my needs.

# data[].attributes.body
A good representative will cater to the customers needs, selling them products and listens to concerns. A good rep with have a respectful tone and friendly demeanor, always selling a with a smile.

A bad representative has a negative attitude towards customers and only cares about themselves on the floor. A bad representative acts like he knows everything and is not willing to grow/learn.

# data[].attributes.body
Good rep:

Willing to go the extra mile to help the customer

Always maintaining a positive attitude even in rough situations

Bad: Cutting corners to get done quicker

Being rude and mistreating customers

# data[].attributes.body
Good sales rep:

1. Listens to the customer’s needs.

2. Honest and follows through on promises.

Bad sales rep:

1. Pushes products without listening.

2. Doesn’t know the products or gives wrong information.

# data[].attributes.body
Good Rep

Listen to the customer and help him with the questions and the problems they have.

Has a great attitude

Bad rep ignores the customer and is rude and disrespectful to the customer.

Has a bad attitude towards and keep pushing them to buy something

# data[].attributes.body
Good Rep-

Ready to greet and help a customer as soon as possible when they walk in.

Always kind and professional, patient and ready to answer any questions, no matter how many

Bad Rep- Too busy on the phone to notice that a guest has walked in, causing them to wait too long to be helped

Seeming uninterested in what the customer has to ask or say, rushing the sale

# data[].attributes.body
A Good Representative: Is polite, positive, caring. They Pay attention to the customers needs, And ask questions to further deduce the best devices and plans for the customer.

A Bad Representative: Would not listen fully to the customers issues. Would use harsh or rude cadence when speaking. Would not be attentive, optimistic and understanding.

# data[].attributes.body
Good Rep:

1. transparency

2. being honest with customers.

Bad Rep:

1. Rude to customers or coworkers

2. Lying

# data[].attributes.body
Inconsistent effort

Inappropriate behavior toward coworkers and customers

Deceptive sales practices

# data[].attributes.body
Consistent prospecting activities

Emotionally stable. Able to handle ebb and flow of sale

Effectively handle objections

Follow up after sales to ask for referrals

# data[].attributes.body
A good employee is someone that shows up on time that is ready to help and listen to the customers with everything thing they are needing and wanting and do the task ask of you

# data[].attributes.body
Good Rep

Being Transparent with the customer

Making the customer you’re only priority while working with that customer

Listen to the customer’s needs to find out the best plan for them

Bad Rep

Making the customer feel like a burden.

Not greeting customers as they walk in

Not being able to have general conversations with the customer that is non business related.

# data[].attributes.body
Good Rep: Listening thoroughly to a customer's situation to be able to fully understandand help. Following all procedures set bt CS and Verizon. Be honest at all times. Smile and keep a level head in every situation.

Bad rep: responding to a negative or upset customer in the same fashion.

Leaving customer's concerns unresolved. Representing the company in any negative way, inside or outside work.

# data[].attributes.body
Bad Rep:

Grumpy, lazy, careless, forgetful, rude, and non-inclusive behaviors are all characteristics that would make a bad rep not all or on purpose but if all can’t be improved this would make for a Bad Rep

Good Rep:

Happy, cheerful, attentive, inclusive, truthful, nice, cooperative, respectful, caring, insightful, knowledgeable, and fast thinking are all characteristics that could make for a Good Rep

# data[].attributes.body
Bad rep:

pushes to many products onto the customer making them feel overwhelmed.

Doesn't listen to the customer or try to make conversation with them at all.

# data[].attributes.body
Bad rep

Places blame on others for their own shortcomings and brings morale down in their workplace

Has an unkempt appearance and a “no care” attitude

# data[].attributes.body
Good rep:

Double checks their work before saying they finished, goes over all details with client so they know exactly what they are getting into

Bad rep:

Sits on phone all day never talks to a client refuses to answer phone leave all the work for someone else to do

# data[].attributes.body
A good rep:

1. Listening and providing options for what the customer wants and may need.

2. Walking a customer through the whole sale and giving them a step by step of what you are doing.

Bad Rep:

1. Talking over a customer and not listening to what they came in for

2. Glossing over or hiding fees to get a better sale.

# data[].attributes.body
Good rep:

helps customer get suitable items that helps them.

makes the customer feel welcomed into the store.

# data[].attributes.body
Good rep

Knowledgeable of their product lines and possesses good problem solving skills

Brings a warm personality and a patient demeanor to each customer interaction

# data[].attributes.body
2 Good things:

1. Ability to listen to the customer, either in a professional or personal way, to beat assess their needs and wants out of the situation.

2. Ability to properly maintain any account or payment problems a customer or coworkers may be experiencing

2 Bad things:

1. Inability to listen to customer or team, assuming needs instead of investigating them.

2. Unprofessional behavior towards coworkers or customers

# data[].attributes.body
Good Rep: Understanding of a customer's budget and ability to lead customers to what they want

Bad Rep: Extremely pushy in a sale for something a customer doesn't want and quick to get them in and out

# data[].attributes.body
Bad Rep: Is too talkative and doesn’t listen to the needs/ wants of the customer.

Bad Rep: Is concisely focused on the sale rather than how to help the customer. Taking care of the customer will bring them back and they will recommend you to others.

# data[].attributes.body
A bad rep will rush through the process and not listen to the customer to provide a service based around what they “think” is the customer needs.

# data[].attributes.body
Bad rep:

Rushes customer through the process

Attempts to upsell products or services that do not make any sense to the customer

Does not listen attentively to the customers needs

# data[].attributes.body
Good Rep: Able to meet someone where they’re understanding is, being able to talk to someone in their verbiage.

Good Rep: Being open to all kinds of clients and not disregarding someone based off of appearances or first impressions.

# data[].attributes.body
Good rep:

Customer focused with a goal of assisting the customer in finding the best solution for them

Attentive listener instead of waiting to speak

# data[].attributes.body
A good rep will listen to their customer and build around their needs.

# data[].attributes.body
Bad rep

Slouchy

Rushes customer interactions

# data[].attributes.body
Good rep

Listens patiently

On time and ready to work

# data[].attributes.body
Good Rep:

Takes the time to ask questions and get to know the why and how.

Does the research and knows the product to the best of their ability.

Bad Rep:

Doesn’t make a connection.

Doesn’t care how the item/service is presented.

# data[].attributes.body
Good Rep:

Will listen and try there best to understand and help a customer get there needs and aave them money!

Is always respectful to everyone including those who aren't respectful back.

Bad Rep:

Will ignore a customer's request to try and fill your own goal.

Will yell back at a yelling customer.

# data[].attributes.body
Bad rep

Only wants to get their commission and not explaining the deal.

Too pushy so sell the product, and not explaining the deal.

Good rep

Let the costumer to shop around as long as they want so the know what best for them.

Talk to the customer and keep them updated, on what’s going on.

# data[].attributes.body
Good Rep:

Always representing the company in a professional manner

Makes sure that the device is explained thoroughly to the customer

Bad Rep:

Rushes through setting up a device and payment plans

Tries to throw in false advertisements or wrong pricing

# data[].attributes.body
Good Rep

Patient and caring. Not just worried about the sale but how the customer is and how he can help.

# data[].attributes.body
Good rep: explains meets next to all customer needs and explains exactly what they will be getting with their service.

# data[].attributes.body
Good Rep

Listens to what the customer wants and helps with their problems

# data[].attributes.body
Good rep: engaging with customers and not just selling.

# data[].attributes.body
Bad Rep

Too much cologne. Smell is overpowering to the customer.

# data[].attributes.body
Bad Rep:

Wears unprofessional attire.

# data[].attributes.body
Bad rep: interrupting customers repeatedly

# data[].attributes.body
Bad Rep:

Doesn’t listen to the customer’s needs.

# data[].attributes.body
Good

Someone who does CPR with the customer

Good making eye contact and not ignoring the customer

Bad brings religion or politics into it.

Bad Bad attitude. a bad attitude won’t get you any sales or trust with the custmer

# data[].attributes.body
Good Rep:

Puts others first, and maintains a professional and respectful position.

# data[].attributes.body
Bad Rep

Very pushy on sales. Only worried about getting the sale and not meeting customers needs.

# data[].attributes.body
Bad rep: overly pushing products and not listening to customer needs.

# data[].attributes.body
Good Rep:

Explains the product in a way the customer can best understand.

# data[].attributes.body
Bad Rep: Wears heavy colognes or perfumes and plaid shirts w paisley patterned ties.!

# data[].attributes.body
Bad sales Rep: Over talks the customer and pushes product regardless of needs and desires.

# data[].attributes.body
Good rep : Explains Verizon’s plans, promotions, and devices in plain language—avoiding jargon.

# data[].attributes.body
Bad rep

A bad rep is more focused on the transaction more then the interaction

A bad rep doesn’t have the customers best interest in mind

Good Rep

A good rep is focused on the customer and is going through with what the customer what’s not what the rep wants

A good rep manages their time well to make sure customers feel comfortable and are being attentive

# data[].attributes.body
Good rep: Uses active listening skills to determine customer needs and desires.

# data[].attributes.body
Bad Rep: doesn’t pay attention to details and rushes through the processes to avoid being in front of customers longer than they have to be. Doesn’t stand to greet customers and expects the customers to come to them.

# data[].attributes.body
A bad representative is inattentive and lazy with their work.

A good rep is knowledgeable and forthcoming with information about products, as well as customer service focused.

# data[].attributes.body
Good Rep: takes time to speak with customers about their concerns, makes sure they understand everything to expect on their bill and how to use their devices before they leave the store.

# data[].attributes.body
Good rep:

1- approaches all interactions with a value add mindset

2- a work horse that is willing to apply themselves

# data[].attributes.body
Bad rep:

1- doesn’t manage time well

2- never goes for the sales, and hesitates

# data[].attributes.body
Bad rep:

1) Flags the customer down instead of walking over to greet them. It comes across as lazy.

2) Doesn't listen to the customers wants or needs and tries to push items or services they are not interested in.

# data[].attributes.body
1. Bad rep would be someone not paying attention to the customer

2. Having a messy work place

# data[].attributes.body
Bad Rep:

1.) Always late to work

2.) Rude to customers when they don’t want to buy something

# data[].attributes.body
Bad rep.

Never listens to the customer and hurries along through the process

Always late and inconveniences those around them.

# data[].attributes.body
Good rep:

1) Greets the customer with a smile and listens to them when they explain the reason for their visit.

2) Stays focused on the customer and not wasting their time. Most people have limited time for errands in their day and do not want to spend most of their day on one errand.

# data[].attributes.body
Bad Rep

1. A bad rep won't take responsibility for his/her actions.

2. A bad rep won't step up to help out others on his/her sales team.

# data[].attributes.body
BAD REP

Looking unprofessional or goofing off while customers are in store needing help

Being annoying, having a bad attitude

# data[].attributes.body
Good Rep

1. A good rep recognizes when they've made a mistake and tries to correct it.

2. A good rep takes the opportunity to help out other sales members if there's help needed.

# data[].attributes.body
Good rep:

1.) takes the time to answer all questions a customer has about their purchase.

2.) listens to customers needs and gives best advice from that information.