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5:19 AM: IRI FLY Holidays - Book a grab for customer (J Dorset to Berjaya Times Square) - 4 Pax

09:50 AM: Kilim Mangrove Booking

10:00 AM: Rongo Holidays (driver details)

12:00 PM: Ensure the guests arrived safely at Langkawi

12:08 PM: AIP Holidays quotation

07:20 PM: AIP Holidays quotation

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06:14 PM: Sashi Transport

08:32 PM: AIP Holidays Enquiry

08:35 PM: Called Ramada Hotel Chinatown to prepare breakfast for guests (take away)

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10 - 11 AM

Chat customers

Customers enquiry

11 - 03 PM

AIP Holiday quotation

Maldives quotation - Fayad

Thailand Quotation - Royal Thai Holidays

Rashveen inbound quotation - Thailand trip planning July (2 pax)

Customers enquiry

03 - 4 PM

Lunch

04 - 7.00 PM

Turkiye quotation (Erhan)

Invoice RONGO Holidays

Customer enquiry

Hotel confirmation

Called hotel, Sunway Putra Hotel & Bayview Langkawi - RONGO Holidays

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10 AM - 12PM

Sanjeev quotation (Sept & Dec - 8 pax)

Rajes Abz Cus - Italy Swiss new Sept Itinerary

Good way Travel & tours quotation - inbound sept

Customer enquiry

12 PM - 2 PM

AIP Holidays quotation

Chat Surya Jaya Turkiye (Jan 2026)

MK transport - give details itinerary for Mr Ilango arrival

03 - 4 PM

Lunch

04 - 7:30 PM

Divakhari Abz Cus - Beijing quotation

Shashank - Kashmir quotation

Noraidah - send PDF version for Turkiye itinerary (FIT)

Rashveen - Redo the quotation for Thailand July

Called Sunway Hotel and Bayview Langkawi again to get email and confirm the availability of the room

Royal Thai Holidays - request the quotation

Check the price for Chiang Mai Elephant Sanctuary

PDF Version for RONGO Holidays - inbound

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10 - 11 AM

Customer enquiry

Ate breakfast

PDF Version for Thailand July Trip

11 AM - 1 PM

PDF Version for Inbound November 6 pax

Email Sunway Putra Hotel (Room reservation)

Called Sunway Putra Hotel to reply the email

Royal Thai Holiday - Bangkok quotation

Customer enquiry

1 PM - 2 PM

Update the daily report

2 PM - 3 PM

Customers enquiry

Meeting with sales person from Howard Johnson KL

3:45 PM - 4:45 PM

Lunch

4:45 PM - 6:45 PM

Check flight ticket

Follow up room reservation booking

Follow up customers

Bali quotation

Bangkok quotation

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10 - 11 AM

Customer enquiry

FJ Holidays quotation

Inbound quotation

11- 12 PM

Customer enquiry

Thailand (14 days - quotation)

Flight ticket

Email Sunway Putra Hotel

12-1 PM

Refund form

follow up

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10 - 11 AM

Customer enquiry

PDF Version for Thailand July Trip

11 AM - 1 PM

PDF Version for Inbound November 6 pax

Royal Thai Holiday - Bangkok quotation

Customer enquiry

1 PM - 2 PM

Customers enquiry

2 PM - 4:45 PM

Customers enquiry

Lunch

4:45 PM - 6:45 PM

Check flight ticket

Follow up room reservation booking

Follow up customers

Bali quotation

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10 AM - 11 PM

Replied to customer enquiries via WhatsApp

Checked hotel availability for Langkawi group booking

Reviewed yesterday’s task list

11 AM - 01 PM

Sent final itinerary for Singapore family tour (August trip)

Contacted Genting SkyWorlds team for ticket quotation

Updated company Google Calendar with upcoming tours

Assisted walk-in customer with honeymoon package inquiry

Printed travel documents for KL–Penang group

01 PM - 02 PM

Replied to follow-up emails from customers

Created quotation for Sabah 5D4N tour (10 pax)

Prepared content with adam

02 PM - 04.30 PM

Reply customer enquiry

Lunch

04:30 PM - 06:30 PM

Followed up pending payments from 3 customers

Double-checked hotel confirmations for next week's departure

Customer enquiry via Facebook Messenger

Sent final itinerary for Singapore family tour (August trip)

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10 AM – 11 AM

Replied to WhatsApp enquiries from 4 different customers

Checked visa requirements for Indian travel (Malaysian passport)-New price

Forwarded invoice to customer

11 AM – 01 PM

Called and confirmed hotel rooms in Bangkok for Ms Jenisha from Mauritius

Liaised with transport provider regarding Chiang Mai airport pickup

Updated Bali FIT itinerary based on new customer request

01 PM – 02 PM

Scanned and filed payment receipts

02 PM – 03 PM

Created quotation for 4D3N Medan trip

Finalised KL city tour itinerary for guest

Customer enquiry

03 PM – 04 PM

Lunch

04:45 PM – 06:30 PM

Followed up on pending group booking payments

Check flight ticket details for customer

Emailed revised group itinerary to Thailand agent

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10 AM – 11 AM

Responded to customer enquiry

Checked availability for hotel rooms

Sent balance payment reminder to customers

Updated daily task report

11 AM – 01 PM

Finalised itinerary Bangkok trip

Customer enquiry about Visa

Quotation inbound

01 PM – 02 PM

Created invoice for Lombok trip (3 pax)

Replied to customer regarding flight

Enquiry

02 PM – 03:45 PM

Lunch

03:45 PM – 04:45 PM

Sent follow-up message to customers

Discussed inbound price (transportation)

04:45 PM – 06:30 PM

Customer enquiry

Follow up

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Enquiry

Canva

Lombok FIT

Balance payment - Rashveen

Invoice

Canva Jakarta Bandung

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9:30 AM - 2:30 PM

MEETING MATTA X AMADEUS

3:00 PM - 6:30 PM

INBOUND QUOTATION

CANVA JAKARTA BANDUNG

UPDATE INBOUND LIST (EXCEL)

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10:00 AM – 3:00 PM: Meeting with KL Tower Management

Attended a scheduled meeting with the KL Tower management team.

Discussed collaboration opportunities and procedures for group ticket bookings.

Inquired about:

Group pricing and commission structure for travel agencies

Available packages (observation deck, sky deck, sky box, etc.)

Terms and conditions for rescheduling or cancellations

Event day policies and any surcharges involved

3:00 PM – 6:30 PM: Inbound File Management

Reviewed and updated all ongoing inbound travel files.

Cross-checked hotel bookings, transfers, and domestic flights.

Finalized pending details for upcoming arrivals (guest list, special requests, rooming list).

Updated internal records and shared finalized files

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11:00 AM – 12:00 PM

Follow up on enquiries

Arrange Lalamove

Check Swiss & Italy registration forms

12:00 PM – 4:30 PM

Prepare Swiss & Italy name list

Collect and check payment slips

Issue payment receipts

Handle new enquiries

Follow up on Turkey tour payments

4:30 PM – 5:30 PM

Lunch break

5:30 PM – 7:00 PM

Update Western Europe rooming list

Check and process flight tickets

Issue receipts