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This was such a fun conference, and it was so great to be able to bounce ideas and share knowledge with folks that day and see the amazing things others are doing (thank you presenters and showcasers!!).

If anyone wants to stay in contact to knowledge share, bounce ideas, talk shop and the like please don't hesitate to contact me! (University of Manchester) - alexander.matthew-john@manchester.ac.uk

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Thank you to CSGUK and University of Edinburgh for hosting such an informative conference. last Friday. 

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Thank you to CSGUK and University of Edinburgh for hosting such an informative conference. last Friday. 

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Always a valuable to get the opportunity amidst busy trimesters to just stop and hear other experiences and share and (even borrow) best practice. Thanks also to Catering staff for excellent food options throughout the day. (J.Smith)

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Thanks for sharing so much information about your space! This is something we’re working on and it’s been really helpful to see your experience.

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Getting everyone in the team more involved in displays and using their interests and knowledge

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C I like the comment about Granny’s sitting room!

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Can I ask as you have gone from 35 assistants to 16, how have their jobs changed?

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Can I ask as you have gone from 35 assistants to 16, how have their jobs changed?

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Q: you mentioned a change in recruitment practices. Can you expand on this please?

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Q: you mentioned a change in recruitment practices. Can you expand on this please?

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👏Thank you for such a honest presentation & great to see the changes moving forward 👏

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👏Thank you for such a honest presentation & great to see the changes moving forward 👏

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C - really impressive progress to bring a huge team together and keep focus on service improvement

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Make sure all staff have the confidence to speak up, perhaps speak to them individually if they feel intimidated in a group

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Make sure all staff have the confidence to speak up, perhaps speak to them individually if they feel intimidated in a group

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Use positive language when talking about a new project

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Use positive language when talking about a new project

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We just wanted to share some links for anyone who is interested!

You can find out more about our space and resources on our webpages here: https://www.gcu.ac.uk/currentstudents/essentials/library/usingthelibrary/wellbeing

You can also see our upcoming events here on our padlet linked above!

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Implementing Review & Feedback Sessions 

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Implementing Review & Feedback Sessions 

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To ensure change has been successful, have regular review sessions once a change has been implemented. Regular check ins with staff on a team and 121 basis to ensure change has landed successfully

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One thing to do differently - consider how it will feel for other team members - do an impact check in?

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One thing to do differently - consider how it will feel for other team members - do an impact check in?

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Its good to talk to different grades of staff in different settings so no one feels intimidated having managers with them.

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Its good to talk to different grades of staff in different settings so no one feels intimidated having managers with them.

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Give people an opportunity to share thoughts even if initially this may be a group moan. This will help them feel heard and move towards acceptance

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Lots of opportunities for people to feed in their ideas. Get people into the room.

As project progresses, take it to group. Ensure everyone knows what the plan is.

This process involved a good few points from the co-creation framework.

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Activity 2: Prepare the ground well. Assure that while there may be impact, won't impact on specific pressing concerns

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Activity 2: Prepare the ground well. Assure that while there may be impact, won't impact on specific pressing concerns

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The 24/7 is this in response to a vocalised demand. If so what has the actual demand materialised into in terms of usage. Also with the increase focus on sustainability and wellbeing do you think 24/7 fits with these global points.

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What tasks are library staff doing compared to compass

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What tasks are library staff doing compared to compass

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Can i ask if the compass staff are low graded than library staff and has any distinction been challenging?

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Can i ask if the compass staff are low graded than library staff and has any distinction been challenging?

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Q. What measures so you use to be flexible in your staffed frontline service? How much advanced notice do you give and get feedback from students? 

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Q. What measures so you use to be flexible in your staffed frontline service? How much advanced notice do you give and get feedback from students? 

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Do the students adapt quickly to the distinction between Services/ Universities? or are they either unaware or it or unbothered?

Maria

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Q: re information assistants matrix working - content and discovery, and customer service have different skills/knowledge requirements. How do you address this challenge in recruitment and staff development?

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Q: re information assistants matrix working - content and discovery, and customer service have different skills/knowledge requirements. How do you address this challenge in recruitment and staff development?

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Q: you are clearly engaged with Library services but we see a decrease in the use of Library services.  Why do you think some students are disengaged and how can we help them

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Q: you are clearly engaged with Library services but we see a decrease in the use of Library services.  Why do you think some students are disengaged and how can we help them

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Do you use physical collections, how much do you value having access to physical items, or do you mostly use resources online?

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What would you like to change to improve your student experience for the future

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Q. How can libraries become places of connection and belonging for students, especially in a post-pandemic world, with some/much of their studies and resources online?

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Q. How can libraries become places of connection and belonging for students, especially in a post-pandemic world, with some/much of their studies and resources online?

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Has the cost of living crisis affected how/when you use the library?

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Has the cost of living crisis affected how/when you use the library?

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Could the heating be turned on or up please, it's very cold!

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Could the heating be turned on or up please, it's very cold!

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Q. how do you get past the monolith of big institutions to get change that moves at a reasonable pace!?

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Q. how do you get past the monolith of big institutions to get change that moves at a reasonable pace!?

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Love this padlet idea, thanks! I’ve moved away from twitter and I’ve been posting on BlueSky using #CSGUK23 instead if anyone else wants to follow the conversation.

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How best to deal with the challenge of getting staff to “let go” of what they might think belongs to them and see the bigger picture?

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Q: re AI chatbots. Does anyone know of any user experience work that has been done with customers?

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Q: re AI chatbots. Does anyone know of any user experience work that has been done with customers?

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Vice chancellor announced a potential complete campus closure and move to a new city-centre site 😳

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The number of and lack of interoperability between systems across the uni and issues that creates for cards\access etc.

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The number of and lack of interoperability between systems across the uni and issues that creates for cards\access etc.

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CO locating services like careers and IT where service models, hours and cultures don't align

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CO locating services like careers and IT where service models, hours and cultures don't align

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other services being sited in library spaces!

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other services being sited in library spaces!

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Thank you for all your questions for the students. These have been turned into themes which will be put to the panel at the conference.

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Thank you for all your questions for the students. These have been turned into themes which will be put to the panel at the conference.

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What inspires you to go to the library and what makes for a bad library experience?

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Q How important is the dedicated human touch? Would it matter to you if your academic library "professional" support dwindled to the following three services:

self-service check-in/check-out of your resources?

a security guard on the door?

a chat bot to ask about your research topics?

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What do you expect from your university library and do you feel that these expectations are being met? Have these expectations changed at all through your study?

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What do you expect from your university library and do you feel that these expectations are being met? Have these expectations changed at all through your study?

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At our University we have lots of different avenues to reach students (including student wide emails, digital newsletters, Instagram posts, and notifications on our Uni App) but very little seems to come back to us in response. With student media consumption changing faster than we can often keep up, what is the best way for libraries to reach out to students, and get important information across?

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It is useful to get students themselves to input into planning potential improvements to the library and its services but it can be challenging to find enough volunteers for such research even when offering rewards such as Amazon vouchers. What sort of things could reasonably be offered that would encourage you to give up an hour of your time to participate, for example, in a library survey or focus group?

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What do you think a modern University Library needs to provide? What attracts you to your library?

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What do you think a modern University Library needs to provide? What attracts you to your library?

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How have your study habits changed over the last few years and do you feel you have the right environments available in your institution/Library?
What kind of study spaces do you use/would you like to have available?

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Do you have a suggestion for next years conference theme? 

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Do you have a suggestion for next years conference theme? 

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