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Brainstorming about the needs

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What are the problems?

- Långa kötider
- Svårt att nå dem

- Otillgängligt för personer utan svenskt personnummer
- Kanske inte får rätt vård
- Bristande kommunikation

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brist på administrativ personal

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Nurses
Patients
Doctors
Receptionists
Administration personnel
Region skåne
Lunds stad

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Improving the effectiveness, scalability and user-friendliness of the Lund Healthcare IT automation systems. Improve patient experience, shorten que

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Där man kan boka, komma åt journal och få notiser gällande bokning.

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 Appointment Scheduling (Must Have) (FR)

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 Appointment Scheduling (Must Have) (FR)

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Core functionalities without which the system won’t function. For example, appointment scheduling

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 Sufficient data security infrastructure (Must have)

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 Sufficient data security infrastructure (Must have)

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(NFR)

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Behov av smidigare betalnings- och bokningssystem 

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Behov av smidigare betalnings- och bokningssystem 

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Self check in with personnummer

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Lack of communication between administation personnel and doctors

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Patient Appointments & Communication hub (Must have)

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Patient Appointments & Communication hub (Must have)

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A self-service system for appointments & booking system. Including a fast and seamless way to contact the health care administration digitally. (FR)

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Långa kötider
Svårt att få tag på dem
Ojämn arbetsbörda (arbetsbrist)
Kommunikationsproblem pga bokningsfel
Outdated system - medför problem

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Must have

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Should have

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Should have

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AI Powered Suggestions (Could Have) (FR)

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AI Powered Suggestions (Could Have) (FR)

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If it is a function to check the connection to the internet, then it will be a FR!

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Could have

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Must Have: booking appointments, payment, check in.
Should have: More admin staff, user friendly.
Could have: Faster transaction systems, communication tools
Won't have: 0

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Integrera ett betalningssystem i bokningssystemet där patienter kan betala direkt.

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Chattfunktion med läkare/sjuksköterskor - Should have

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Chattfunktion med läkare/sjuksköterskor - Should have

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 Automatiserad receptionist / sekreterare (S) (NFR)

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 Automatiserad receptionist / sekreterare (S) (NFR)

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Där patienter har möjlighet att boka möten som notifierar både alla partier

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for doctors and patients

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Quick connection and responnse time

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Bank
DB
Farmacy