# data[].attributes.body
Is an e-commerce trading floor

Business model

Currency Lazada is dong business according to the B2B model. This is the type of model where Lazada will be an intermediary to help sellers and buyers buy and sell goods online with each other through the application provided by Lazada.

In this model, Lazada will not control the quality of the goods as well as the buyer and seller. In case of problems related to complaints or disputes between the two parties, Lazada will stand up to take action solve those problems.

# data[].attributes.body
Receiving new order information on the Seller Center system, to avoid generating fake orders and situations where customers are out of stock, the seller can check the customer's information in advance in the IM chat and order details section

# data[].attributes.headline
STEP 2: Print some necessary documents, package and stamp

# data[].attributes.subject
STEP 2: Print some necessary documents, package and stamp

# data[].attributes.body
Packaging is the minimum size of a package to ensure the integrity of the product during transportation.

A shipping stamp is a label affixed to a package that shows shipping information including:

Vendor and customer information

Bill of lading code, order code, and package code are expressed as characters and barcodes

Package information: Product name, COD, and some other information.

# data[].attributes.headline
 Effects of improper packaging and shipping labels

# data[].attributes.subject
 Effects of improper packaging and shipping labels

# data[].attributes.body
The image above is a standard process from when a package is received from the seller until it is delivered. If your package is incorrectly stamped or packaged, it will be detected when passing through the automatic barcode scanning conveyor.

From here, the order will have to be processed manually and from there the following problems will arise that affect you:

It takes more time to process orders, which affects the order journey

Causing difficulty in the delivery process

Increased shipping costs

All of this will lead to reduced order throughput and increased return rates

Affects customers' shopping experiences

# data[].attributes.headline
Instructions for printing shipping labels

# data[].attributes.subject
Instructions for printing shipping labels

# data[].attributes.body
New sellers will often make mistakes like this when applying shipping labels. I would like to repeat it here so you don't make the same mistake again.

# data[].attributes.body
Shipping stamps are a mandatory requirement in the handling and packaging of Lazada goods. This is the information base for orders to be shipped and delivered to the correct customer. Shipping labels need to be printed correctly and affixed to the outside of the package according to the exact instruct

# data[].attributes.headline
Standards for printing shipping labels Printing is required on A4 or A5 paper size and at least A6. Printing paper must be new and white.

# data[].attributes.subject
Standards for printing shipping labels Printing is required on A4 or A5 paper size and at least A6. Printing paper must be new and white.

# data[].attributes.body
Just applied from January 10, 2023, the new shipping sticker model has received many responses from sellers. New design is simplified to 2 codes with a starting point and the desire to optimize operations for sellers and shipping units. Sellers must ensure that stamps are printed in accordance with Lazada's regulations so that there will be no errors during the shipping process leading to product returns. Below are some of Lazada's stamp printing regulations

# data[].attributes.headline
STEP3: Set "Ready to Deliver" status for orders  

# data[].attributes.subject
STEP3: Set "Ready to Deliver" status for orders  

# data[].attributes.body
In this step, you select all the orders that were packed in step 3 and turn them into the "Ready to Deliver" status to send a notification to the carrier.

# data[].attributes.headline
STEP 4: Delivery to the shipping unit and Check order infomation

# data[].attributes.subject
STEP 4: Delivery to the shipping unit and Check order infomation

# data[].attributes.body
I. Delivery to the shipping unit:

- After the order has been packaged and approved on Seller Center. Lazada has 2 delivery methods:

+ LEX DO (Delivery) means the seller brings the package to the Lazada warehouse or DOP convenient shipping point. Vendors located outside the city. HCM or Hanoi.

+ LEX DS (Pick up) means the shipping unit goes to the seller's designated location to pick up the package. Vendors in the city area. HCM or Hanoi.

- With the procedures for taking orders completed, Lazada coordinates with shipping units such as: VN Post; DHL; Ninja Van; GHN; Ship 60, 24h express delivery, Lazada Express,... to deliver goods to the customer's address.

# data[].attributes.body
II. Check order information:

Lazada checks its shipping information when delivering to the distribution warehouse through the following steps:

1. Check quantity and order status

When the order is delivered to the distribution warehouse, warehouse staff will check the quantity of goods in the order and the status of the goods (packaged, unpackaged, damaged,...). If there are errors, warehouse staff will contact the seller to resolve.

# data[].attributes.body
2. Check order information

Warehouse staff will check order information on Lazada's system to ensure the information matches the actual order.

# data[].attributes.body
3. Scan the bill of lading code

Warehouse staff will scan the order's bill of lading code to update order information on Lazada's system. This helps Lazada track the shipping process of the order.

# data[].attributes.body
4. Classification and storage of goods

After checking order information, warehouse staff will classify and store goods according to the correct area and regulations of Lazada.

# data[].attributes.body
5. Delivery to buyer

When an order is placed, warehouse staff will pick up the goods from the warehouse and deliver them to the shipping unit. The shipping unit will deliver the goods to the buyer according to the information on the order.

In addition, Lazada also uses a quality control system to ensure goods are shipped safely and on time. This system will monitor the shipping process from the time the order is delivered to the distribution warehouse until it is delivered to the buyer. If any problem is detected, the system will send a warning to Lazada for timely handling. Checking Lazada's shipping information when delivered to the distribution warehouse helps ensure orders are processed accurately and quickly. This helps enhance customers' shopping experience on Lazada.

# data[].attributes.body
*On Lazada App

1. Open the Lazada app and log in to your account. Select Account  ⇒  Go to My Orders ⇒ View All Orders.

# data[].attributes.body
2. Find the order you want to check.

At the My Orders view, you navigate to the order you want to check. You can search  at the All Tab  or at each of the following Tabs:

Waiting for payment: A place where orders with errors when paying by prepaid method.

Waiting for shipping: Contains orders that have been received, packaged and waiting to be handed over to the shipping unit.

Waiting for delivery: Contains orders that have been handed over to the shipping company and are on their way to you.

Waiting for review: Contains orders that have been successfully delivered but have not been reviewed by you.

If you have too many orders, type the product name into the search bar using the product name to help you see orders faster.

# data[].attributes.body
3. Order status: After finding the order you want to look up, you will immediately see the order status

To view the details of your order status, click on the section with a blue car image or click on the text showing the order status.

*On website Lazada

1.    Go to the Lazada website and log in to your account.

2.    Click the My Orders tab.

3.    Find the order you want to check.

4.    The order status will be displayed immediately in the order information.

*On Lazada switch board

1.    Call Lazada at 1900 6509.

2.    Press 1 to select Vietnamese.

3.    Continue to press 1 to Look up orders automatically.

Enter the order number and end with the # key.

# data[].attributes.body
4. Wait a few seconds for the system to look up the order information for you

To view  the order number (or order number), click on the text showing the order status (like step 3). Then go to Order No.: 345891669356604 as shown below. Now the order number (or order number on Lazada) is the number: 345891669356604. This order number will be available as soon as you successfully place your order.

# data[].attributes.body
Bill of lading code (this code is different from the order number sequence – the order code that I mentioned above), the waybill code is a piece of character used to look up on the system of the shipping unit. This code is provided by the carrier. At the Order Details interface , you will see the waybill number as well as the name of the carrier in charge of delivering the goods to you. The waybill code is only available once your order is packed.

# data[].attributes.body
After giving the order to the shipping department, the following step is to wait until the purchase has been delivered successfully and the buyer has not requested a return or refund before money may be received. Payments are typically processed by Lazada on Fridays. After that, depending on each bank and the Seller's payment procedure, the Seller may receive money into the account on Monday or Tuesday of the next week. The Seller should review the account statement to make sure the amount paid is accurate. This will assist Sellers in knowing the precise number of orders that have been paid for as well as the accuracy of any fees associated with selling on Lazada. Should the seller come across an inaccurate payment amount or other related concerns, they should get in touch with the Lazada Seller hotline number right away to get assistance and have the problem swiftly resolved.

# data[].attributes.body
Processing return and refund requests (if any)

1. Request to return goods

Returned products must include the Return Registration Form and Lazada's VAT Invoice (if any).

The product is sent with full accessories (including instructions for use, warranty card, product box...) and accompanying gifts (if any).

The product is still within the validity period for exchange/return (7 days or 30 days from the date of receipt - depending on the applicable policy). The period of 7 days or 30 days is calculated from the date of receipt until the date of receipt. You send the item as recorded on the postal delivery note.

The reason for returning the goods must be valid and meet the return acceptance conditions.

If the reason for return is broken or missing goods: please take a photo of the product and notify Lazada within 48 hours of receiving the goods.

The product is not on the list of the manufacturer/seller's own policies

# data[].attributes.body
3. Reason for return: Return and exchange according to customer needs (return goods because you are not satisfied)

Reason for return: Return and exchange according to customer needs (return goods because you are not satisfied)

-> Refund method: Electronic currency code ( used similarly to discount code, not convertible to cash, no change refunded and valid for 01 (one) year from date of issue.)

Reason for return: Returns are not due to subjective reasons from the customer

-> Refund method:

Cryptocurrency code (for purchasing new products)

Exchange for a new product of the same type

Transfer via bank according to the information you provide

Cash refund directly at Lazada Returns Offices in Ho Chi Minh City and Hanoi

P/s: Particularly for orders paid via international credit card, Lazada will apply a refund to the subject's payment account.