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Policies are the rules that have to be carried out in the company to keep a good standard.

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Part time employees and full time

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Long chain of command, many managers

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Few managers responsible for many employees

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Cross-departmental management. Employees have multiple managers.

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Procedures are pretty much like rules but with customer interaction to make sure you are saying the right thing when a customer makes a complaint

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Procedures that have a set way they are carried out and occur consistently.

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Non-programmed procedures are procedures that will have different methods of carrying out each time, they are specialised to each situation.

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A manager is someone who is responsible for, planning, organizing, leading, and controlling resources to achieve specific goals and objectives.

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A leader is an individual who guides, influences, and inspires others to work towards a shared vision or goal. Leaders are not necessarily confined to formal positions of authority but can emerge at any level within an organization.

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Corporate Social Responsibility is the responsibility a company has to the environment and the community. This means compensating for when they

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Variance analysis is the investigation of the differences between budgets and financial accounts for any given period.