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A Age S Sex H History I Injury C Cause for concern E Everything else

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• Smile • Keep calm• Act and look interested in your patient • listen carefully • explain what you are going to do • answer questions but ask for help if you do not know the answer• ask what you can do to help

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HEART values:
Humanity – respect shown by caring and ensuring the continuity of care.
Excellence - the quality of care to our patients.
Accountability - delivering what is asked by the organiser on event cover.
Responsiveness – reacting to the situation and always learning.
Teamwork – working with others in the treatment center or a foot party, giving an effective handover

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- When a person is in a situation where they are injured, they are probably going to be feeling quite frightened. If there is someone with them, caring for them and reassuring them, it may make the experience, just that bit easier for them.

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- An important communique from the patient is about pain. If the patient is conscious then you should ask them about their pain level on a scale of 0 - 10. This helps you get a grasp of what is going on and helps the patient begin to communicate pain level.

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• Peace • Social justice • Food • Clean water • Education • Housing • To be useful