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My first day of SIEP which is Students In Enterprise Programme began with an early start. Poliklinik Central and Surgery is just 10 to 15 minutes away from my house. As arriving at the clinic was a strange experience yet it was a wonderful experience working in this clinic and it was my first time experiencing working life. The first task was given to me wasn’t that difficult as I just have to observe the environment of the clinic and little bit briefings on how to communicate with the patients. My first day of SIEP went well as all the nurses and even the doctors are too friendly 💕

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Today is my second day of working here. Today is also most important task given by my trainer , Miss Nieza, which is to communicate with patients. Face to face communication along a pleasant smile is the best way to approach our patients. This is to save our loyal customers and also to put ourselves in their shoes.
Things I’ve learnt today are :-
- Eye contact and smile makes a person seem approachable and personable. It is a great way to convey confidence.
-Facial expression and body expression create depth and meaning to the message.
- Facial expression is an indicator of emotions and attitudes as well as stress makers.
- Facial expression and voice tone are most important channels that indicates emotions and attitude.👍🏽

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Today is my third day in this clinic. Today is a busy day where or Dato Dr. Kumar was in. He’s day will never be free as he’s very friendly to his patients and all the patients wants his treatment. Okay when it comes to my work, I would say I enjoyed this task where I have to assist Dato Dr. Kumar where I gained so much knowledge such as sitting posture, neck angle and also mush be a good listener. He will always comfort his patients and also the stuffs in this clinic.
Things I’ve learnt today :-
- Preparing consultation room
- Stand by to assist the doctor in the examination
- Be available to help change the patients’ position and provide assurance
- Assist the patients to relax with slow deep breathing or other relaxation techniques 🤗

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Today is my fourth day of SIEP 1. My senior assistant of the clinic , Miss Manjit Kaur, thought me the way of answering calls for clinic. Telephone skills are more difficult task compared to others tasks because I won’t be able to see the other party. Therefore, it would be more reasons for me to be more careful when speaking because the other party is also won’t be able to see me.
Things I must do during answering all the calls in this clinic are:-
- Answer promptly which is before the third ring
- Be alert all the time
- Must have a note pad and pen with us to take down messages
- Greet the caller pleasantly and identify the company’s name and our name
- Volunteer to take messages if the person requested
- Transfer the line to the right person or extension
- Placing the caller on hold, give the caller a choice by asking “ Would you like to hold on?”
- Lastly, say thank you before ending the call

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On the fifth day of my SIEP 1, I started my duty in reception. When the patient comes into the clinic where I am as receptionist on duty must greet the patients. Whenever possible, greet the patients using their name if they’re regular patient. For instance, “Good Morning Puan Rogayah. How can I help you?”. This will encourage the patient to respond and feel at ease. I’ve learnt to talk to the patients by looking directly at them instead of looking at the table or the cards or forms. Always smile so that the patient feels welcome and comfortable. I’ve been remembered that it does not cost me anything if I smile. If there is any inquiries, like the patient wants to see the doctor, then the Clinic Assistant, Miss Manjit, will take over if he or she has been to the clinic before and if she or he is a corporate patient or cash patient. For new patients, we have to encourage patient to fill up new patient form based on IC details. For an old and panel company patients encourage them to fill up company or clinic chit. They have to write their name and IC number on apiece of paper given by the clinic to file in or register patients into our database.

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Today is Saturday, the sixth day of working here. Since it was weekend, there was not many patients and most of them who are coming in are walk in patients. So my trainer took this opportunity to teach me on dispensing. It is important for me to understand the doctor’s handwriting. For the first patient of the day, I had doubt over what was written, so I consulted the Brand Manager, Madam Susila. The day went well. I enjoyed dispensaries as I’m interested in knowing the medicines name.

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Today is my seventh day of SIEP 1 (Monday). As Monday is normally a busy day, in addition, Dato Dr. Kumar was in. Dr Kumar told me to be with him which is to assist him in treating the patients as I’m university student, he want me to learn something before I leave the clinic and the ways of handling patients.
Things I’ve learnt today are :-
- Ensure the doctors room and treatment room are clean
- Ensure equipment and supplies in the doctor’s room and treatment room are sufficient and arranged accordingly.
- Understand and carry out the instructions given by the doctor
- Be alert to the doctor’s “body language”.
- Cooperate with the doctor and the other staffat  the clinic to ensure the comfort of the patient.

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Today is Tuesday and not much patients today. Those who’re visiting are patients who had appointment. The day went smoothly and today is the day where I took initiative to talk about clinc’s inventory. My trainer feels very proud of me as I’m just newly joined staff. She brought me to the store room where all the medicines are kept but I would say it’s my luck where the clinic was just received the inventories which are still not unpacked. So my trainer instructed me to record the received inventories is tally with the invoice of the clinic.
Things I’ve learnt today are :-
- Identify what are the actual costs for holding specific item in inventory
- Some items need to be controlled more than others like Psychotropic drugs and expensive drugs
- Some are dated and have only a relatively short shelf life and other maybe important for other reasons such as critical life saving for emergencies situation
- Approximate total cost of carrying inventory

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On the nineth day of my SIEP 1, I’ve been thought about EMGS which is Education Malaysia Global Services. EMGS is a friendly immigration laws which makes it simple and convenient for international students to pursue their tertiary education in Malaysia’s networks of universities, university colleges and colleges throughout Malaysia. So this clinic is also doing EMGS test as I saw many foreign students were here in the clinic today to get their medical report. I’ve also took this opportunity to go through all the EMGS records for my own reference.

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Time flies by when I just started to have fun in this clinic. It seems like just yesterday I joined the job. My trainer and other nurses arranged a small surprise party for me as today is my last day of working here. I would like to say thank you to everyone in this clinic for the experience and knowledge. My SIEP 1 was a journey of personal and professional growth. I’m much stronger candidate now than I was just 10 days ago. Thank you 😊