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Giant Panda (M) Sdn. Bhd. is the selection that I work for Siep 3. The business owner name is Tan See Shin. The type of business of the shop is limited company. The date of franchise establishment is on 17/7/2015 while the headquarters is at Penang Islands. The main products of the shop is Chinese praying materials. The business has its own manufacture factory which is Fenley Group Trading Sdn. Bhd. in Butterworth. The manufacture factory located near to the shop which can provide the stocks immediately.

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Today is the first day doing siep in Giant Panda (M) Sdn. Bhd. - (GP). GP is a shop which supply Chinese praying material. GP is the largest Chinese praying material shop in Seberang Perai which combining two shop as one shop. Although the shop is big but consist 4 workers only in the shop. The teamwork against them is huge and handle the business going well. The manager manage me to know the surrondings and the goods. The colleagues are kind and willing to explain more to me.

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The second day doing siep at GP. It is hard to remember every single products located in just one days. The colleagues guide me to fulfill the insufficient stocks on the racks. At the same time, it helps me for memorize the location of stocks. The colleagues list down the quantity of stocks after fulfill the products on the racks avoid the problem of imbalance stock list. The inventory management against them running well and always afford the demand of customers.

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Today is the third day working at GP. As usual, after sweeping and mopping the floor I then continue keep tidy the stocks and fulfill the quantity of the products on the racks. For every month of 15th day is the member day. During the member day, every customers will earns double points. This marketing skills encourage customers purchase more on that day.

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Today is the forth day doing siep at GP. I starting learn how to serve customers. Communication skills between customers must handle well. When facing the customers which impatient, must clearly ask what the products want and showed them well. Furthermore, explain the differentiation of the type in the way of keep it short and simple. (KISS)

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Today is the sixth day doing siep at GP. I learn to check the price of the products using the certain application on the computer. I also learn to print price sticker for the refilling stocks. Being updated to the technology, the shop is able to recognize the products by implementing bar code to classify them and place a correct pricing.

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Today is the ninth day working at GP. There are a lot of new products coming to the shops. So I have to classify and arrange them to the suitable racks. For example, incense has different category such as the length, the size, the color, Eco friendly and burning protection. Certain type of incense has different purpose. The shop able to fulfill the demand and the desire of the customers.

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Today is the eighth day doing siep at GP.  For affording the ghost month coming soon, the manager extends the closing time from 9pm to 10pm in order to handle the huge demand from the customers in the peak seasons. The manager allocate wisely the task of each workers to maximize the productivity. I was also assigned to serve the customers and help at cashier counter.

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Today is the seventh day doing siep at GP.  As usual, I sweeping and mopping the shop. Maintain the cleanliness is one of the important tasks in daily work. A clean environment can be provided will give good impression for customers. Customers will feel more comfortable when they are shopping. Soft music song playing through the shop will also comfort the customers.

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Today is the fifth day doing siep at GP. As the ghost month around the corner, the colleagues and I prepare the stocks first to avoid the problem of unavailable goods happened. Time management skills against them manage well for a better efficiency.

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Today is the last day working at GP. As usual, after cleaning the shop I then refilling the stocks and help packing. My colleagues and I keep the certain amount of the products in order to provide to the big company and loyal customers who had been established a good relationship. The shop also provide packaging service without any charges by pick up all the item necessary for the praying purpose. The customers will be more convenient and save more time.

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In my opinion, the company is good at all. The business is very friendly to the customers. For example, all the items are exchangeable without time limit as long as the customers have kept the receipt and show it to counter. However, there is lack of labor resource during the peak seasons. My recommendation for the company is to recruit more casual worker during the peak seasons in order to smooth the business process.
In additional, the worker recruited should be younger and male preferable as modern thinking and good stamina are needed to follow up the trend of products.