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1) return to shop
2) bring along the faulty good and recipt/proof of purchase
3) ask to see  manager (only if necessary)
4) tell the manager what remedy you want
5) as a last resort go to court

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consumers are entitled to redress

the types of redress available

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1. Sale of Goods and Supply of Services Act, 1980
a) Goods must be: Of merchantable quality.
Fit for their purpose.
As described.
Conform to sample.
b) Services- Supplier must be qualified.
Service must be provided with care and diligence.
Any materials used as part of service must be of merchantable quality.
 If they don’t satisfy this the consumer is entitled to a full refund, replacement or repair
providing they act promptly.

c) The retailer is always legally responsible for the consumer’s complaints.
d) The retailer can’t put up signs which give the impression that consumers have no legal
rights such as ‘No Refunds’.
e) Guarantees can’t take away from consumer’s rights but can only add to them.

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many years ago there was very little consumer protection laws so pope john paul II said cavet emptor meaning let buyer beware

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Here is a Padlet that we did on Marketing

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Here is a Padlet that we did on Marketing

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.the goods are faulty

.the quality of the goods is not up to standard or paid for

.the goods purchased  had misleading advertising

.the service was not up to standard  eg poor materials

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sometimes consumers experience problems when they purchase goods or services

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when buying a product a consumer should consider:

1 the price of the product
2 the quality of the product
3 the features of the product
4 the ingredient and additives food
5 if a guarantee is included and the length of it
6 special offers etc

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Good consumer avoides false economy we buy something that seems but isn’t in the long run

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Choosing a brand is very important to some people eg kellogs vs tesco own brand

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-Food labels
-Bar code
-Symbols
-Receipts

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The CCPC is the government body responsible for consumers.
-They follow up  complaints made by consumers.
-They give information to consumers about consumer law in Ireland.
-Make sure products sold in Ireland are safe.E.g toys,cots
-They make sure and follow on complaints of falls advertising

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A good consumer will try to buy goods that are good value and quality  

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A good consumer will try to buy goods that are good value and quality  

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A consumer is anybody who buys goods or services for their own use.

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They help consumers with their consumer rights