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Need to ensure that the website is safe and secure

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need to have a fast and reliable customer service

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Customer can't visualize/imagine how product will look when unpacking

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No product specs

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no search bars

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too many colors in the website causing users to strain their eyes

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Brief Product Infomation

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Auto Save
- items in the cart are not save. this causes users to lose their items if they did not buy or save it manually

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Language
- no converter to change the language
- users are unable to use the website as they couldn't read in the language it is in

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users have to do many actions in order to check what they are looking for

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Color Contrast

color contrasts of the words and the background making it hard to read

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Messy site
- all photos of products are squished together making user hard to find what they want

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fast response

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Shipping Services

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price are usually cheaper

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Padlet 1 - What are some of the factors that contribute to good  shopping experience

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Padlet 1 - What are some of the factors that contribute to good  shopping experience

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Payment Transactions
(As payment is not first-hand, sometimes problems might occur and payment cannot transact properly to the shop, or worse still sometimes they anyhow charge you)

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Inconvenience
(Customers tend to often worry about when they can get their products. They might always worry about product nearing to due arrival date)

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Unreliable Delivery Service
(Sometimes because the product is from overseas, the delivery of product to your house can be unreliable.)

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Lack of Security
(Customers are left often vulnerable when shopping because of lack of security measures. It is like anyone can hack and get your credit card details)

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Troublesome Refund System
(From Personal Experience) (Like if u want a refund for your product, it can be very difficult because it might take weeks for them to get back, especially if actual shop is from overseas

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Lack of Product Information
(Some online products come without a brief product description; and those products with description sometimes does not answer your queries about the product)

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Complex Site Navigation
(It's takes a really long time from personal experience) to find the 'perfect' product, something ideal, because one would need to go through alot of filters and search before finding product)

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Product Quality
(The quality of product could be different from the product description)

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Online Scams
(At times, products on online shopping sites can be fake, or worse still, might even not exist)

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Padlet 1 - What are the current online shopping woes?

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Padlet 1 - What are the current online shopping woes?