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-I Come in to McD Pengkalan Chepa at 10.00 a.m and met with one of the manager at there which is Pn.Zuraini Khairudin
-Then she ask me to take an injection (typhoid inject) from Klinik Dr. Firdaus, create an account bank (Maybank) and a copy of my ID KWSP.

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Ms. Nor Hazwani briefing about SOC for grill station and how to handle the Gas/electric dual side grill.

Before start:
✅ Wash hand every 1 hour
✅ Check-out the Product Level Chart (PLC)
✅ Recognize utensils of Grilled Station.
✅ Key words/Code.
✅ Stock up product at Grilled station
✅ Stick for Date/Timer Product for each product.
✅ Keep CAYG (Clean As You Go).

About PLC
📌PLC used to avoid any surplus and to reduce waste product.
📌It have 4 types of wave, which are Low, Medium, High and Ultra
📌PLC will be as a guideline to know how many product should to cook.
📌PLC also provide suggestion the quantity of product each tray of UHC (Universal Holding Cabinet) based on each wave.

Utensils for Grilled Station:
👩🏻‍🍳Spatula 10:1
👩🏻‍🍳Spatula 4:1
👩🏻‍🍳Super spatula
👩🏻‍🍳Scaraper
👩🏻‍🍳Polishers and wipers
👩🏻‍🍳Ring fried eggs
👩🏻‍🍳Yellow Yolk breaking tool.
👩🏻‍🍳brush for butter
👩🏻‍🍳Realese sheet (only used for grill product tray except for Grill Onion)
👩🏻‍🍳Cloth for Grill Station.

Key words/Code used in back door/kitchen.
📩 (Name of product)... sustained
- Example Crew 1 said 10:1 sustained.
Crew 2 will respond Thank you. Then she/he will Grill 10:1 for 1 tray.
📩 (Name of product)... recovery 2 slot (tray)
- Example Crew 1 said 10:1 recovery 2 slot.
Crew 2 will respond Thank you and she/he will Grill 10:1 for 2 tray.

The Gas/Electric Dual Side Grill have 2 types, which are:
i) 2 Platen
- Just for Poultry product
- Using for GCB (Grill Chicken Burger), fried eggs and Grill Onion.
- Used in horizantal and the patties arranged in 2 line. Every line could be in 3-4 patties.

ii) 3 Platen
- Just for Meat Product.
- Used for Grill beef patties like patty 10:1 and patty 4:1.
- Used in vertical and the patties will arranged in 4 line and each line have 2 patties.

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Handle Grill station and conduct by Mr. Rahimi (Crew Leader)

-Mr. Rahimi told me patty beef had 2 types:
i) Patty 10:1
- The diameter estimated in 2.5cm
- Cooked in 38 seconds

ii) Patty 4:1.
- The diameter estimated in 4cm
- Cooked in 104 seconds

At the RIGHT and LEFT of the Gas/Electric Dual Side Grill there are mini freezer. Both of them used to seperate between the Poultry product and meat product.

i) ➡️Rigth side
- Use for Poultry product like GCB
-  For weekdays it should have 2 inner. Meanwhile, for weekends it will be in 3/4 inner.

ii) ⬅️Left side
- Use for meat product like patties 10:1 and patties 4:1
- the total of inner in it will same goes with the right side.

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Mr. Rahimi explained about UHC (Universal Holder Cabinet)

- The characteristic of UHC are like below:
i) UHC is a cabinet that will make sure the product always hot and fresh when they serve to their customer.
ii) The shape of UHC in Rectangle shape.
iii) Consist 2 types of tray, which are 1/3 tray and 1/2 tray.
iv) UHC have 6 layer of tray, 5 the top of them are 1/3 tray and the bottom one are 1/2 tray.
v) 1/3 tray used for patties, fried eggs, GCB, Grill onion and fillet.
vi) 1/2 tray used for nuggets.
vii) For Pengkalan Chepa DT outlets, they have 2 UHC to seperate Meat product, Poultry product and fish product.

-Below of UHC, there are empty space for hangging Food Tong. Food tong is designed for kitchen and dining use and provides good and comfortable grip for holding foods. In Mc Donald’s outlet, they have 3 types of Food Tong that are distinguised by grips’ color.
i) 🟦 Blue grip for fish product.
ii) ⬜️ White grip for Chicken product.
iii) 🟥 Red grip for meat product.

- Each product have a different holding timer (In general all of products’ holding timer are less than 2 hours)

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- Today is Friday,  my first Day for weekends. Mc Donald’s has been crowded,  being hectic day and the pressure also be high. So, it’s a time to apply the whole that I was learnt few days ago. Means that I will grill for meat, GCB, Onion, fried chicken and help them which part that I could help like packaging the Nasi Lemak McD. Maybe it look like simple things to do but there are some things that are count as Golden Arches  like below:

Packaging Nasi Lemak McD
i) 1 cup rice
ii) 1 tbs Sambal
iii) 4-5 pieces of anchovies
iv) 2 slices of cucumber
v) 1 or 2 pieces fried chicken
vi) 1 slice of fried egg.

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Today my task same goes like yesterday but this time I help in packaging fries. In packaging fries it also have its own guideline and count as Gold standard.

-The inside package of fries there are yellow/vertical line. Actually, it is used as a guideline for packaging part. Which is when I fill the fries in the package, I have to make sure the fries are arranged and cover the whole yellow/vertical line. Uncover the yellow/vertical line count as under serve like picture below

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VAT STATION is a station to fry poultry product, fish product and pie.
It is consist with variety types of patties or product. Cik su tell me the timer to frying product in VAT station because each of them used a different timer and they have few types like:

🍔McChicken
⏱ 3 Minutes 20 seconds
🍔Mc value
⏱ 2 Minutes 10 Seconds
🍔Spicy Deluxe
⏱ 5 Minutes 30 Seconds
🍔Apple pie
⏱ 6 Minutes
🍔Nugget
⏱ 3 Minutes 30 Seconds
🍔Nugget spicy
⏱ 3 Minutes 3 Seconds
🍔Sakana and
⏱5 Minutes
🍔Filet
⏱2 Minutes 30 seconds

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My first day to take a rest after a week for my internship. Happy holiday

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Today, I do my task at VAT Station just like before. But, today I saw a manager had guide a Crew Trainer and a Crew how to cook and wrapping the new product. The manager will take picture throughout process in the making of product like picture below.

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Today I continued my task like yesterday at VAT Station and I told more in detail about this station about types of sauce because I will refill the sauce gun for Set 1.

🟥 Mc Chicken sauce
🟧 Chargrill Sauce
🟨 Mustard sauce
🟩 Chipotle sauce
🟦 BBQ sauce
🟪 Bigmac sauce
⬛️ Tartar sauce
⬜️ Tomato sauce
🟫 Arissa sauce (New burger)

Add-on for burger at Station SET A
🧀 Chesse
🌽 Corn (Substitude for Fries)
🧄 Recon Onion
🧄 Fresh Onion
🥕 Mixed Cut
🍅 Tomato slices
🥃 Sesame oil (Porridge purpose)
🌶 Spring onion and Chile dice (Porridge purpose)
🧄 Fried onion (Porridge Purpose)

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Day 11 (27 FEB 2020) NASI LEMAK & PORRIDGE STATION

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Day 11 (27 FEB 2020) NASI LEMAK & PORRIDGE STATION

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-Miss Fatihah had told me how to cook the rice of Nasi Lemak and Porridge it will cook for 1 hour by using of Rice cooker. The ingredients are like below:

Rice for Nasi Lemak:
🍚2kg of Rice
🥥1 box of Coconut Milk
🥛2000 liter of water
🥔3tbs of Ginger
🧂1/4 of salt

Porridge
🍲1kg of Rice for Porridge purpose
🐓3/8 cup Chicken Stock
🥔3 tbs of Ginger

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Day 12 (28 FEB 2020) NASI LEMAK STATION 

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Day 12 (28 FEB 2020) NASI LEMAK STATION 

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Today I learnt how to packaging the Nasi Lemak McD.
How to Packaging of Nasi Lemak McD:

Nasi Lemak have 3 types which are:
🛑Nasi Lemak McD(No Fried Chicken) filled in small cup
🛑Nasi Lemak A(1 Pieces of Fried Chicken) and
🛑Nasi lemak B( 2 Pieces of Fried Chicken).

❗️Below just for Nasi Lemak A and B
🍱 It is also have its own SOC to packing them which is the rice must measure by a small cup and it will put on the below and left side of its box.
🍱 Then, the sambal will put on above the left side of box. On the sambal I will sprinkle it with Ikan Bilis.
🍱 At the right of sambal I will put cucumber in 2 slice
🍱 The right of box it will fill with Fried Chicken and then it will complete with fried egg at the top of rice.
🍱 After that I will close the box and tap them in 3 times which is infront and 2 side right and left at the top of box. Finally it will be ready serve to guest.

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Day 13 (29 FEB 2020) FRENCH FRIES STATION 

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Day 13 (29 FEB 2020) FRENCH FRIES STATION 

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🍟Today McDonald’s leap year one day special for their lovely customers. The redemption only via McDonald’s Apps. Since that almost the entire outlet of McD full with customers that were waiting for a log que to redeem their favourite.
🍟At that time, I do my task at Fries station. Since customers coming non-stop, indirectly it also had trained me to cook, packing and served them as fast as possible. It has been tired day for newbie like me.
🍟In slowly I got the technic and it more easy rather than I think before these.
🍟This promotion its like to clearance their stock just in one day and from my observation they did it.

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🍄Today I asked to be a runner for counter 1 and 2. Which is I do my task infront of HLZ.
🍄This time Miss Amalina, Amalin and Shahira had help me. There are 3 types monitor:
🖥 Counter
🖥 Drive Thru (DT)
🖥 Delivery (MDs).

🍄I have to read carefully the monitor, collect all the item of customer and serve they in politely.
🍄 In this station customer served by First In First Out (FIFO)
🍄 Be a runner must always alert with the important info that will stated in the monitor:
✅ check-out Eat In(EI) or Take Out(TO)
✅Number of counter R01,R02,R03
✅ Size of item Big, Medium or Small

🍄 EI
-Make sure their tray have a paper to cover the surface of tray
-Collect and put properly the item.
-To serve push slowly the tray to customers.

🍄TO
-Select the suitable paper bag
-Put and arrange properly their item
-Fold the paper bag and make sure the logo golden arches facing to customer.

🍄 Must collect all the customers item in 25 till 30 second
🍄 After all item collected Bump Off Order
🍄In serve the customer make sure Smile, greating customer with say Hai Encik/Cik with Cheerful, Friendly and Polite. Then, say Thank you and please come again.  Do all of that only in 5 till 10 second.
🍄Runner will back to HLZ to serve the next customers.
🍄At this station Runner have to Fast, Accurate and always Eye Contact with customers.

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It’s time to rest

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🛍Today I still do my task as a Runner. Each paper bag have their own way to arrange product in the paper bag.
🛍At the outside bottom of paper bag, there are a guideline to arrange all kind of product.
🛍As a Runner, it is essential to arrange their product with properly because:
🎀They want to prevent any accidents
🎀to show their commitment in provide the best hospitality for their lovely customers.
🎀To prevent loss between two parties which is customers and the company.
🛍Below is an example for paper bag and guideline to arrange product.

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Day 17 (4 MARCH 2020) DRINK DRAWER COUNTER

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Day 17 (4 MARCH 2020) DRINK DRAWER COUNTER

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My task in this station
🥤Serve customers’ beverage (Beverages could divided in 4 categories exclude of Mc Cafe‘s Product)
🥤Serve for Dessert (Ice cream)
🥤Stock up for product Drink Drawer Station only.
🥤Keep CAYG.

4 types of beverages
🍹Juice (Orange juice)
🍹Soft drink (Coke, 100 plus, Sprite)
🍹Hot beverage (Tea, Milo, Teh Tarik)
🍹Others (Milo Ice and Ice lemon tea)

*For beverage in small size, no ice and Orange juice it should be always serve with their lid even for dining in.
* Straw will be give if customers asked for them.

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Day 18 (5 MARCH 2020) DRINK DRAWER COUNTER

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Day 18 (5 MARCH 2020) DRINK DRAWER COUNTER

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🍦Today I still do my task like yesterday at Drink drawer station but Ms. Ernie had explained more detail in preparation of Dessert or Ice cream.
🍦She told me that Ice cream have 3 types, it is distinguished by it weight (includes with their topping)
🍓Small Cone (oZ)
🍓Sundae (oZ)
🍓Mc Flurry (oZ)

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Ms. Hazwani teach me how to handle at the fries station and how to packing them.

Before start
✅ Check up the temperature of the fryer (168C/335F)
✅ Check up the level of stock and complement ( Frozen Fries, Oil, Salt, Skimmer, Box)
✅ Time holder for Dispenser Franke/Portable Freeze– 2 Hours

🍟 Fill up the Fries frozen in the hopper.
🍟 Check up the level of volume (Small, Medium, High)
🍟 Put the basket on the fries dispensing lane.
🍟 Wait until the whole fries fall in the basket and then put the basket inti the fryer. Don’t make the oil splash to prevent any scald
🍟 Push the timer button (2 minutes 55 second till 3 minute 55 second). Make sure whole the fries deep into the oil.
🍟 Wait in 30 second it will make sound “been” sign as ready to shake  them in 3/4 times and it also ready to deep the next basket.
Since before I had help in packaging, so I used with these station. For me it’s quite difficult to do it alone at the station because:

i) I will take the fries from Cooler and put it in the mini freezer and I will press the button to make the fries came out from the mini freezer. I will do that 2 or 3 time to make it full the basket.
ii) Then I will fry it in 3 minutes in deep fry. Between of the 3 minutes it will make a sound beep which is in the fry machine it will write DUTY, means that we have to shake them to make sure the whole of fries cook well and to prevent they stick each other.
iii) After the fries cooked, hang them for 10 second to reduce the oil on fries. Salt will be sprinkle for its flavour and I will shake it to make sure the whole fries got their salt.
iv) Then, the next task I will packing it in small, medium or large size of packaging.

The time holding of fries is 7 minute, more than that the texture will change.

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Day 20 (7 MARCH 2020) FRENCH FRIES STATION

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Day 20 (7 MARCH 2020) FRENCH FRIES STATION

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Today I do my task at French Fries like before. I think it be more easy rather than before maybe because I get to used with it since it be my routine if nobody at this station, I will get there to make sure I got the skill.

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How to Packaging of Porridge
i) 1 or 1 1/2 Big Cup Porridge
ii) 1 Small cup Chicken Stripe

Porridge have 2 type, small cup and medium cup.
🍲Firstly, I will put 1 or 1 1/2 Porridge and
🍲 I will pour a small cup of Chicken stripe.
🍲close it by its lid and put them on the cabinet to make sure it always in hot condition when they serve to customers.
🍲When the order in for Porridge, crew will take out them from cabinet and put its add on like sesame oil, spring Onion with Chile dice and fried onion.
🍲 It ready to serve for customers.

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Off day

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Glove have 2 types, which are Blue disposal glove and colorless glove. The distinguished of glove to prevent Cross-Contamination when handling all raw meat and poultry products.
i) 🔵Blue disposal glove
- used just for frozen product or not cooked yet product.
- it used once and just for awhile because it is more thin rather than colorless glove.
ii) ⚪️Colorless glove
- used for cooked product only and it is very needed at Set 1 (Wrapping Station)
- The duration of using its more longer than blue glove.

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There are few types of bun like:
🍔 Bun Quarter
🍔 Regular Bun (Bun Botak)
🍔 Cornmeal Bun
🍔 GCB Bun
🍔 Big Mac Bun
🍔 Grand Chick

Each bun use for different burger

Bun Quarter
1. Smokky grill beef
2. Mc Chicken
3. Mc Chicken Deluxe
4. Quarter Pounder

Regular Bun
1. Chicken Burger
2. Double Cheese
3. Cheese Burger
4. Beef Burger

Cornmeal Bun
1. Spicy Deluxe
2. Sweet Chili

GCB Bun
1. Just for Burger GCB

Big Mac
1. Just for Burger Big Mac

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🌀Temperature Vertical Toaster 293c/560F and it will warm up in 30 minutes
🌀Compression Start Point Heel D/Crown 5
Temperature Rapid Steamer 176c/350F it will warm up in 20 minutes
🌀Muffin Toaster will warm up in 30 minutes

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Today I was learnt how to wrap the burger.
1. Choose the right paper wrap
2. Toast the bun.
3. Put the crown of bun in inverted at the middle of paper wrap. For the heel of bun put a side for awhile and bump off the order.
3. For sauce use the sauce gun and punch it only once
4. Put add-on of burger like Cheese, mixed cut or tomato slice (based on the type of burger)
5. Put the patty then the last one put the heel of burger at the top.
6. wrapping carefully the paper wrap and make it neatly like good standard.
7. Lastly, sliding the burger to HZL.

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1. Check temperature UHC like below and time for Warm Up it will take in 20 minutes.

Temperature of Toaster:
🥩 Grill Product: 85c/185F (Up & Bottom)
🥩 Fried Product: 94c/200F (Up & Bottom)
🥩 Breakfast Product: 79c/175F (Up & Bottom)

2. Check temperature of toaster

3. Check the level slot in UHC. If low use the code (Sustain/Recovery). When the holding timer expired put them in the waste bin.

4 Read the Monitor, serve it by FIFO and react in 3-5 second. Sandwich/Burger should be ready in 35-50 second

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Today I had continue with my task like yesterday at set 1.

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Day 29 (15 MARCH 2020) FRENCH FRIES & DRINK DRAWER

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Day 29 (15 MARCH 2020) FRENCH FRIES & DRINK DRAWER

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Today I was assigned to do my task at fries station again. After take a break in 30 minutes countinue my task at drink drawer for counter.

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Day 30 (16 MARCH 2020) NASI LEMAK & PORRIDGE

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Day 30 (16 MARCH 2020) NASI LEMAK & PORRIDGE

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Today I cook for Nasi Lemak and Porridge. As usual, I will packing them then put all of them in tray then save it in the cabinet.

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I had do my task at Grilled Station. Just because of the Station for packaging Nasi Lemak at beside of Grilled Station, so sometimes I will pack ING for Nasi Lemak then put them in Cabinet.

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Today I saw my name in the schedule that I was assigned to sit at the French fries station.

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The worst pandemic of Covid-19 had spread wide to the world included Malaysia. So, Prime Minister decided to announced and enforced to Restriction Movement Order (RMO) for 1st phase. That’s why HQ an take action with reduce their crew and give unpaid leave including Internship student like me.

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RMO extended again for 3rd phase till 28 April 2020

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The RMO extend for 2nd phase

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RMO still continue for the 4th phase because the impact extended of RMO show a positive respons.

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BORANG B

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PENILAIAN LOG HARIAN

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BORANG SEMAKAN PENYELIA LATIHAN INDUSTRI

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BORANG C

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https://youtu.be/FyQSTDNXAC8

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Movement Control Order Conditional (MCOC) was implement started until 9 June