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Help to resolve conflicts

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It’s important to do the right thing but it’s also important to do it with emotional intelligence.

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Don't jump to conclusions. It isn't always about problem-solving

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Taking responsibility
Being frank

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Solving problem using the right emotion,tone etc

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Facts finding, control the situation, look for solution and ,allocate resources

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Decision making

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Facts finding, help to resolve

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7

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8

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7

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Good at selecting but need more intentional practice in the other 3 areas

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Good at selecting but need more intentional practice in the other 3 areas

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Interpret what others is behaving

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Able to detect but not having correct reaction and the proper action 

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Able to detect but not having correct reaction and the proper action 

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Average selecting. Average executing

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Select execute

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Select execute

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Good at observing and interpreting but weak at executing (controlling and managing my own emotions)

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Weak in watch and select

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Thinking

Why no one is helping me, what else will the man do, why the staff are not helping me, when will the police arrive?

Feeling

Embarrassed, dirty, lost, afraid, disgusted, sad & dissapointed, injusticed, helpless

Needing

Protector, escape, support

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Thinking: there is a mad guy and what is wrong .. what she is suppose to do??

Feeling: confused, disgusted, fear and shock

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Needing; need someone to help

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Because we think too fast , didn’t analyse the situation clearly and make quick decisions..

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Not fully understood

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Instinctive. The way we have always reacted

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No time to think it through thoroughly and we act impulsively instead

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When emotion take over, wrong choice. Take a break or move away n consider before making a choice

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When emotion take over, wrong choice. Take a break or move away n consider before making a choice

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We need to pause, apply TFN & execute accordingly

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We need to pause, apply TFN & execute accordingly

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Pause n take control. Remain calm n resolve the conflict

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Pause n take control. Remain calm n resolve the conflict

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Perform TFN to better assess the situation and react accordingly

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How we respond and react can affect the outcome of the situation

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Applying the skill and o manage the situation better

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Must know how to react fast

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We need to listen to others, obtain consensus, work together, to achieve the common goal

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Must be Abe to communicate effectively, and apply wise

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People wait for instructions from the leader. We get focused on the task and forget important things like deadlines and clarification

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Similarly we also make assumptions at times while involved in a team project without clarification or attempting to question & try new ideas

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Time constraints to complete task. It is important to communicate 

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Time constraints to complete task. It is important to communicate 

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Communication and collaboration

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Need to listen

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Need to encourage

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Clarify assumptions

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Prsise

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Sensitive to cultures and trsditio

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Reacting with a request(+) than a complaint(-) will result in a more positive (+) outcome

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I would appreciate if you could lower your voice and tone in the MRT

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How we start the conversation affects the outcome

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The words and tone used , make a difference

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The words and tone used , make a difference

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Phrase sentences more positively

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Tone of voice and how u phrase yr sentences..

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Please don’t smoke here. It is an offense anyway

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Use positive phrases as is a request

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Attempt to coordinate but unsuccessful, uncertain if it can be done,

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Unsure, cannot work together

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At 1st quite steady all trying to use ei. But when things dont happen s plan. Then all ei lost

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At 1st quite steady all trying to use ei. But when things dont happen s plan. Then all ei lost

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Frustrating

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Over confident at first then unsure when things didn’t go right

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Anxious.

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1)

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O

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The "marshmallow tower" activity means most to me as it was a realistic representation of how we react in our day to day worklife when we work as a team as we sld not make assumptions which need to be clarified before we start our team activity.

This is Ben checking out

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When I get back to work, I will be more patient and be a better listener.

This is Yu Ying checking out. :)

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Good choice and Bad choice
Reminder that we have a choice when we respond to someone

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I will rber impt things and not just do operations.

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I will rber impt things and not just do operations.

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The helium stick mean alot to me because i thought it is very easy at 1st. But after doing we find it difficult and start blaming.
I will not want this things to happen during my work place
Serene

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This is Jerry here! When I get back to work, I will be more alert of the environment and be appreciative and understanding

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Helium stick : able to accept suggestions/ideas and work as a team

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Listen to different ideas n try out

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Be more effective in communication to avoid confusion

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Good choice bad choice