# data[].attributes.headline
Thank Customer & Conclude              6   

# data[].attributes.subject
Thank Customer & Conclude              6   

# data[].attributes.body
Thank the customer for stopping in the library. Thank them for their request and wish them a nice day with a smile!

# data[].attributes.headline
Follow Up                                          5

# data[].attributes.subject
Follow Up                                          5

# data[].attributes.body
Confirm with customer that their question has been answered or that their request has been fulfilled. Ask if there is anything else you can help them with.

# data[].attributes.body
Answer the question or resolve the request with a smile. Refer them to someone who can help them promptly if you cannot.

# data[].attributes.headline
Paraphrase Request     3                      

# data[].attributes.subject
Paraphrase Request     3                      

# data[].attributes.body
Paraphrase the customer's request and ask for more details if necessary. Help them narrow down their request if it is too broad or general.

# data[].attributes.body
Listen intently and actively to the customer as they ask their question or relay their request.

# data[].attributes.headline
Customer enters library                              1

# data[].attributes.subject
Customer enters library                              1

# data[].attributes.body
SMILE.  :)
"Hello, (insert name if known), how may I help you?" Be friendly, interested and willing to help. Be sure body language conveys warmth and approachability.