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What is service design and what are the components of the process?
What is the aim of the process?

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Project homepage: http://grit-project.eu/

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Training is by the project."Growth in the Work Based Learning (WBL) Triangle" lühidalt GRIT Project no. 2016-1-FI01-KA202-022766.
Trainers:  Signe Vedler ja Sigrid-Ester Tani (Tartu Kutsehariduskeskus)
Training materialas are based by the partner HoGent prepared international servce design course.
Worksheets are translated from
http://www.servicedesigntoolkit.org/downloads.html.

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10.00-11.30  Visioon. How to explane the Needs for  the 3 side model (School- Firma-Student) . Personas

Worksheet 2 about Persona

11.30-11.45 Coffee break

11.45-13.15

To Formal training option. Location map. Curricula design.

Journey map. Study Process design.
13.15-14.00  Lunch

14.00-16.00 (continue). Journey map (Communication tools) design.Blueprint. Supporting the Learner Questionnaire.

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The main question: What do we teach them?
How to orgnise cooperation process.
Discussion

How to build up the curricula design so that all 3 side (School-Enterprise-Student) are active in the process?

How to divide responsibilities in the curricula design and teaching process?

Exercise 4.
To fill the Questionnare about communication tools in Drive.

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Main question: Where do we want  to go?
Excercise 1. Teamwork
1. To make 4 member's groups. Discuss what could be the speciality, what service  to you plan to design  in the WBL.
2. Fill the worksheet 1 (20 minutes). The aim of the service, context, values. Please fill 3 first parts.
Worksheet  1

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Please choose 1 representer of Enterprise and 1 school head teacher. Please make 2 phone calls and consider the information in the worksheet 1.

Call 1
The representer from the Enterprise calls to school head teacher and discribe that they need 10 workers and what kind of workers the Enterprise need. What kind of possibilities are at school that to get the workers?
Call  2
School get information from one Enterprise that they could send to learn 6 workers to school. The situation is not effective to school. School need about 15 student that the teaching is economically effective. Head teacher calls to the Enterprise and subscribe new possibilities to teach their workers in WBL. How to describe added value to the Enterprise? :

What could be the Slogan for the learning?

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Main question: What do the customers expect and come to study to our school?

What you need to know learning design viewpoint about:

Student

Workplace (profile, workflow etc)

School (study process aspect and legislation).

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Please use the Postit and describe the the Student, The Enterprise and the School. (5-6 minutes)

Discuss and make the profile. Please choose the facts what are important that to organise the Study process.

Fill the Worksheet 2

Please fill the 1st part as the School

What do ypou offer to the Customers?

What kind of information do you need for Study process design?

2nd  part please fill as the Student
Please

facts what describe you as learner.

What is your goals to go to learn in WBL?

What kind of emotion do you have?

What does need to design in the WBL process?

Please fill 3rd part of Worksheert as the Enterprise

Please describe the working process ( work organization) and the workers who do you send too school.

Why do you send the worker to study?

What are your emotions?

What is the study process part what need the service design that your workers could to study?

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Main question:  What should we do differntly?

Excercise 5  Team work
Manual activity: to make manually process time management process with clay.
Summary
Feedback questionnare

1. What kind of service design training does need your school teams (teachers, trainees, supervisors)?

2. When and what kind of form the training could be?

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Main question: How do we  teach? What is our feedback?

How do we teach?

How is organized WBL in the enterprise?

How to use the feedback for Fedforwarding?

Discussion

How to organize Study process?

1. How often are the lessons at School?

2. How long are the Schooldays?

3. How to involve the employers in Study process?

4. How is organized the independent work?

5. What kind of materials we use for the target group? How we must to adapt materials for different school forms and different target groups?

6. How we must to share material for different school forms and different target groups?

7. What kind of communication tools were we use that to manage the information about student progress in the Study process?

8. How to use RPL?

Lunch

Learning environment:

1. What must be physical learning environment that it could be best for the Students?

2. How had to we d to design Study organization?

3. What kind of supporting systems we could use for the Student support? What kind of supporting systems we could use for the Enterprise  support?

4. App Learning toolbox .

Evaluation and qualification exams

1. How to organize the formative assessment by the target group and the goals of the Studies?

2. How to organize the conclusive assessment in WBL?

3. How to organize consulting process for Students before the qualification exam?