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I believe that even though it's not natural for me to take the CARE route of Presencing, it's critical for me to look for every appropriate opportunity to focus on it because my personal default is to CURE by fixing and grasping tightly to routines and procedures.

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Care for me plays out by remembering my job is not to fix or cure people...This takes patience and empathy.

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1. You have a gift only you can give. Right now, already in your possession, you have a little extra—a resource, a talent, an asset, a gift—ready to be given. You are blessed. You can be a blessing.

2. Someone has a need only you can meet. There is a problem, an issue, a hurt, a wound somewhere in the world that only you can heal, no matter how inadequate you may feel.

3. Care is the journey where the gift and the need collide. Your inner satisfaction, your ultimate fulfillment, your life purpose, your true happiness will never be fully unlocked until your unique gift and the world’s unique need come together.

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Slowing down and trying not to fix things but helping others to help themselves

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Slowing down and trying not to fix things but helping others to help themselves

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I believe that people will care how much I know after they know (experience) how much I care.

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Listening to parents as they share personal struggles with a compassionate heart.

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Crystal W.    I feel like sometimes my parents need a more analytical (cure) approach and sometimes they need a more warm and fuzzy (care) approach. I need to read take the time to see them qnd know which they need.

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Crystal W.    I feel like sometimes my parents need a more analytical (cure) approach and sometimes they need a more warm and fuzzy (care) approach. I need to read take the time to see them qnd know which they need.

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Care looks like listening to a mom who is at her wits end with homeschooling express frustrations and not trying to fix it for her but encourage her that she can do this.

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Sometimes we need to "cure" a problem for a parent such as helping with ordering in order to show them that we care. Helping "cure" issues can be a way of caring.

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Listening well & serving others, with humility.

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I need to always remind myself to be present. Then, I can decide if I need to care or cure.

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Care in my role looks like:  being present, listening fully without being quick to fix the problem. I need to work at not letting the “busyness’ invade my space to hear with my heart, not my mind.

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My “go to” is fixing and curing. I’m learning the value of seeing and caring, which may or may not lead to curing as well. ❤️

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I believe caring is more important. Everyone will encounter an ill eventually that cannot be cured, but they will always need caring- to the very end.
Caring looks like providing opportunities for families, bringing them together, and then stepping back as they bloom.

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I believe that truly “seeing” each person is foundational to giving vulnerable, honest, and helpful care to each family I connect with.

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Our families receive care from other families as well as from us. Helping to create a caring community expands the ways that they feel cared for.

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Janice. It’s easier for me to care for others than to have people care for me.

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Janice. It’s easier for me to care for others than to have people care for me.

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Let go of needing to fix whatever issues or problems that families may present to me. It is more important to listen, sharing insight to help guide families to their own conclusions.

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Caring = Being humble & approachable. Supportive without judging. Having a positive attitude. Open mindednesses. Trustworthy. Honorable to coworkers & IDEA families we serve.

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I care about the educational and personal needs of families and friends, but need to draw the line for curing situations out of my professional guidelines or training.....some cure must be directed to other professionals (when outside of education and connected services)

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I'm naturally prone to curing and fixing. However, my greatest joy and fulfillment in my IDEA job is caring for others... fellow staff and families alike. If I find myself frustrated because I can't fix something, I turn to caring.

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Our role in working with students is not to tell them what to do (try to fix their challenges, as we see them through our personal perspectives/worldviews), but to be present for them and extend compassion and love.

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Care looks like in my role as giving the tools necessary to the parents for their child/children to progress at their level and be successful. This happens after actively listening to the parents needs and wants for their child/children.
Curing is not in my vocabulary for IDEA.

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My belief as a receptionist is caring is just taking the time to be more personal and friendly towards everyone that comes through the door, but you also need to take some time to care for yourself.

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We can’t cure or solve our families’ issues. We can listen to them with compassion. Being compassionate towards ourselves and others helps us understand why we make the choices that we make and how those choices impact every aspect of our lives.

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Slowing down. Not being over-scheduled. Not having an agenda of what needs to happen next. Listening and being in the moment.

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My biggest take from this is that sometimes the caring is the curing..taking time to care enough to listen..to understand or to be helpful in whatever way you can.

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I may not always be able to provide a cure, but I can always be a shoulder to cry on and lend a compassionate ear.

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Last year I thought my job was to fix things for families. This year I have shifted more into a caring role, giving families their options and then supporting their choices.

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Caring for our families by Leading with a Servant’s heart

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I belive that showing care let's the family know that you understand there situation and that they are in good hands even though maybe you do not have the cure.

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Being aware of people’s responses so I can come alongside them appropriately to help both of us understand the needs that need to be met on both sides.

I need to remind myself to pause, observe people and then move forward into what kind of care I can give, even if the to-do list doesn’t get completed in my desired timeline.

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Balancing caring and curing is the art of what we do. We do it best by simple acts, by listening.

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I am often their first point of contact….they need to know that I care for them and their story or they may stop reading get there and not continue to pursue IDEA. I need to work at “presencing” even when the phones are ringing off the hooks and the door is non-stop!

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I want to support families to meet their learning goals, not necessarily mine. That takes empowering them to create a vision for their family and then have the courage to take steps in that direction. It takes conversations and cheerleading!

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Kelly- Leah and I came up with “ Care looks like listening well” we talked about how cure can look like paperwork and how it can be seen as negative… but professionalism is a good balance between care and cure. The recognition of this may be what needs to change?

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Kelly- Leah and I came up with “ Care looks like listening well” we talked about how cure can look like paperwork and how it can be seen as negative… but professionalism is a good balance between care and cure. The recognition of this may be what needs to change?

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Care is art, where cure can be science. Care requires practice. It's also something we can feel that doesn't necessarily show unless we are vulnerable.

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I have had to work hard at not wanting to jump in immediately to fix problems for others. I was in the same situation as Tonio as a young person caring for my mom and grandpa. I try to be present and wait for the right opportunity to ask if the person would like options in moving forward.

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There is a human element to everything we do by the very nature of being humans. It can be easy to lose sight of the people we serve when we get wrapped up in the objectives of our work

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I believe iGrad was created because there was a problem to fix or "cure" but to be able to do this we need to care for and about our students. I think caring and curing are very intertwined.

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Sometimes A person is starving and they need a “fish-fixer” solution; because they got the fish they needed, later they are ready to be taught (care) to catch fish themselves.

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Cindy,  We can care endlessly, in so may ways. People remember being cared for,  even if you can't solve things. 

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Cindy,  We can care endlessly, in so may ways. People remember being cared for,  even if you can't solve things. 

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Jaci- Care for me as an IDEA CT is giving my families the gift of time. Time to listen and time to just be without judgement. This includes asking open ended questions and not expecting answers quickly or at all…just showing I’m here to help if they want it. The flip side is also realizing that they may not need or want a lot of guidance or help and that’s ok too. That’s just as valid a relationship as the other. It doesn’t mean I’m not serving them as well.

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Most of my job is to care. I can fix little things here and there under the umbrella of caring. The hard part is when I am the only one that cares. Then I have to respect their choice in their own beliefs even when they differ from mine and what I think they “should” care about.

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I am a fixer and a doer by nature. I need to learn that oftentimes the “cure” can be as simple as caring. Showing empathy and care for another person is sometimes the only cure that is needed. I need to take time to stop, listen, and to truly See the other person.

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It starts by me greeting people, by name if possible, and asking if there is something I can help them with.
I often ask if they are new to homeschooling and if they are feeling unsure or overwhelmed, I tell them a little of my homeschooling experience and that they can do it. That I am proud of them for being brave enough to try!

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My role has changed drastically recently. As the receptionist, my “care” role was about listening to families who came into the office, helping them find what they need or who could help them. It was very hands on and usually face-to-face.

As I’ve transferred to the business office, my role has completely changed. I’m no longer a front desk person, but work in the withdrawal department and my care role is more about doing what I can for things to go smoothly as our families life and plans change and grow.

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I feel like a lot of what is expected from the business office is really more of a Cure (fix) approach when it comes to handling issues with parents or in our interactions with teachers or even other schools. So it's always been a point to try and add Care (compassion and understanding) when dealing with the frustration of others. Sometimes it's necessary to Care before you're able to Cure.

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It is a very big part of my role. My job is to help parents be successful with their homeschool. This means I need to take the time to listen, build trust, and learn what their needs are.

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Sometimes there is a specific problem that we/parents want cured—and I sometimes have preconceived ideas about what needs to happen.  I think in “cure” situations, it’s helps me show care if I listen carefully to what the family says they’re need (not stuck on what I think the need).  And then to offer choice—multiple ways to approach the issue at hand.

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Janine - Last year we had NO extra time to do anything except the basics, and even then everything didn’t get done.  This year, we need to keep our numbers down if IDEA really values our role as caregivers for our families.  I love the personal contact but that ability goes down when our numbers keep going up.  

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Janine - Last year we had NO extra time to do anything except the basics, and even then everything didn’t get done.  This year, we need to keep our numbers down if IDEA really values our role as caregivers for our families.  I love the personal contact but that ability goes down when our numbers keep going up.  

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Care in my role as a CT means actively listening to my families, listening to what they are going through, and supporting them in any way I can. Often, they just need to hear they are doing a great job. I cannot “cure” what they are experiencing in their life, but I can listen and let them know I notice them and appreciate their efforts.

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Initially my instinct as a teacher was to "fix" which through much struggle and heartbreak was not the answer. When I shifted my focus from the problem to the person I would see a shift. Showing care & compassion and not looking at the "problem" resulted in a journey of trust with my students. They were then more willing to take risks knowing that it was a safe environment to do so. I learned to be their cheerleader!

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I am finding out in life that doing a better job of CARE and less focus on CURE multiplies the actual HELP.

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When parents share stories about their kids, I have the opportunity to show care by experiencing the joy with them.

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Having begun my job in the middle of the pandemic, social distancing made caring more challenging. How do I extend care when a parent will only exchange limited emails? How do I extend care when I have to meet job requirements of work samples and progress reports? The key, I believe, is to be intentional about caring.

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Caring about our students, building relationships, and trust is one of the most important things in my role. Without caring you cannot have a cure.

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Curing and caring goes together. We need to do both.

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My beliefs about CARE play a big role in responding to the needs of our homeschoolers. This activity made me reflect on my responses to them in the past and how they were good or how they can be better in the future. - Audril

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Glinda
Take time to really listen when someone talks. Try to put yourself in their shoes and understand where they are coming from. Try not to be judgmental or jump to conclusions.

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Care for me in my role, I think, is providing a compassionate presence for families and my coworkers. Weather that be data entry, asking how they are doing, checking in on a coworker, etc. I'm not going to be able to "fix" everything but I can be a compassionate person for them to interact with.

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Care for me plays out by listening for actions that I can DO to show care, listening for opportunities to SAY validating and encouraging words, and oftentimes listening just to listen.

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I believe we all deeply care for our families and trying to do our best every day for them.
But I do believe in the business office, we’re the “fix it group.”
And for me personally, sometimes I find myself more towards get to the point instead of investing more time getting to know someone or their situation or trying to further understand what they’re asking me etc

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Care in my role means patience and empathy for the people I encounter in my work, as well as for myself. A lot of the work of the business office can feel like maintenance work - care without cure - and I think it’s important to remember that care work is also work and can be draining, just like cure work. It’s important to center the humanity of others and have empathy for not just the families we serve, but the coworkers who support us in fulfilling IDEA’s mission.

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I feel like in my role many families believe I will help cure their child, so I show how much I care by listening , helping, being supportive, and giving them tools to help make their child’s educational experience more rewarding.

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Caring is listening. Often people don’t want to be “cured.” They just want someone to listen, which allows them to hear their thoughts.

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Tonia:  My beliefs about CARE motive me to listen, to be present, to try as best I can to see things from the other person’s perspective, so I can better understand them and their situation.  CURE is important, too, because families often want our  expertise.  However, as the saying goes, they often don’t care how much I know until they know how much I care.

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Tonia:  My beliefs about CARE motive me to listen, to be present, to try as best I can to see things from the other person’s perspective, so I can better understand them and their situation.  CURE is important, too, because families often want our  expertise.  However, as the saying goes, they often don’t care how much I know until they know how much I care.

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Cindy. I believe caring about the families I serve is primary.  Sometimes it is hard to do when a family/parent insists on a direction that my professional opinion says might be a wrong direction.  I still care, though, and feel frustration.

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Cindy. I believe caring about the families I serve is primary.  Sometimes it is hard to do when a family/parent insists on a direction that my professional opinion says might be a wrong direction.  I still care, though, and feel frustration.

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A lot of my time is spent on processes and the volume of work. This amount of time and effort is how I tend to show my care for families or staff but is not always apparent. I would love it if I could spend more time on communicating with those I care for.

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My beliefs about care in my role is that it is one of patience and although it can be difficult to assess the needs of an individual, when you get it right the rewards are great.

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Care is empowering others to their potential.
I need to assess and respond in the moment, giving assistance when needed and teaching as the opportunity arises.

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Empathy
Compassion
Respect
They are important
They have value

Caring is the whole person (subjective)

Curing is one problem at a time (objectives )

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Sandy-by listening to hear where people are at in their daily lives and their feelings of what they are going through without comparing to how I would react if I were in that situation and give encouragement without words such as if I were you I would or you should do this or that

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I believe both of these go hand in hand. We have to be aware of needs before we can decide which route will serve the person better. At the root of all relationships and connecting, caring has to be present. It’s part of being genuine and showing others that you have a vested interest in them as a person and not just checking a box.

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We are all unique individuals and a “fix” or cure for one person may not be the same for another. I think caring allows us to know our families as individuals and is a gateway to trust. A relationship built on trust and caring allows for open communication. We can work with our families to provide solutions. Fixing or curing implies that something is broken and sometimes that isn’t the case. Caring allows people to be heard, which is sometimes what people want. Giving options allow others to know we care and it empowers them to make decisions.

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Amy - I feel that my role requires me to do both curing and caring. I am tasked with fixing things in my job which this past year and a half has been overwhelming at times. I recognize that my focus needs to shift more from just fixing to caring about tasks. I do however care very much about my staff and my co- workers and need to remind myself what I have control over. I do have control on how I build relationships and make others feel.

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Amy - I feel that my role requires me to do both curing and caring. I am tasked with fixing things in my job which this past year and a half has been overwhelming at times. I recognize that my focus needs to shift more from just fixing to caring about tasks. I do however care very much about my staff and my co- workers and need to remind myself what I have control over. I do have control on how I build relationships and make others feel.

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Knowing when to cure and when to care.

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I am wired to be a fixer. Knowing when to fix and when to just care (listen) is a work in progress for me! 🥰

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In my role, my belief about CARE looks very practical. I have to be at My best, so that the team as a whole can flow. (Not saying it’s all on me, but making my part is done, is helpful)

Being time efficient, and organized for benefit of my own sanity… but also, because my actions and attitude can change the outcomes for the team.

I have to be self-motivated, skilled in time management, quick to problem solve, and aware of needs in the team to be the most efficient. (Collaboration) 🤷🏽‍♀️

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Care tends to be non-linear and subjective focused. Cure leans toward an objective focus and linear pathway(s). The locus of power between the two is also different because of these differences. Like the map we’ve reflected on today, subjective relationships and priorities can be all over the place, and the ‘cure’ route brings different ideas into focus.

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Caring may be more important, but it only goes so far when people need a cure. There needs to be a balance. All people need to feel noticed, seen, heard, and cared for.

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Caring and curing are both forms of helping.

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While there is a considerable amount of fixing items/documentations in our department, taking the time necessary to see and hear the individual we are working with is essential to reach out and truly care for the person - being willing to give the time.

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Kirsten Boatright
Fixing without first CARING can hurt more than help, leaving others feeling uncared for, & that you don’t have time for them.

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In my personal life, I tend toward caring over curing. I usually prefer to support rather than fix other peaple's problems. However, in my work in the Business Office, I think it is easy to become fixated on curing because I can usually see a clear path to achieving what we are trying to achieve. But when I speak to teachers and families, I am reminded that there are people behind the paperwork, and people are complex and multifaceted creatures. So, I have been trying to reconcile my tendency to care with my job's tendency to be curing focused.