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1. Provide examples when meetings are considered as ineffective?
2. Describe the roles that are normally found in a meeting. Describe their functions.
3. How do meetings work to shape the organizational culture?
4. What is the connection between quality meetings and quality work?

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A meeting is when two or more people come together to discuss one or more topics, often in a formal or business setting, but meetings also occur in a variety of other environments.

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BUSINESS ETIQUETTE - TELEPHONE ETIQUETTE

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BUSINESS ETIQUETTE - TELEPHONE ETIQUETTE

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There are many communication styles: aggresive, assertive & passive

How to be assertive?
1. Use 'I' statements
e.g.: 'I don't agree' vs 'You are wrong'
'I am treated unfairly' vs ' You are so unfair'

2. Say 'no' when you want to mean it.

3. Use words that convey a clear message
e.g.
Weak : "I would like it if someone could cover this meeting while I'm out on vacation.
'Stronger' : "I need someone to cover this meeting while I'm on vacation.

4. Fogging - when someone criticises you, you acknowledge something in their criticism that you agree with.
e.g. "I agree with you on how you feel about this, though let me explain...."

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How to show people that we are listening?

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How to show people that we are listening?

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1. Pay attention - gestures/eye contact /
2. Provide feedback - sharing points / agreement
3. Show that you are listening
4. Defer judgment
5. Respond appropriately

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1. Communication skills - verbal comm, non-verbal comm & listening skills
2. Emotional Intelligence
3. Teamwork
4. Negotiation, persuasion & influencing skills
5. Conflict resolution & mediation
6. Problem - solving & decision making

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Interpersonal skills are those we use every day to communicate and interact with others, including listening, speaking and questioning skills. They are the foundation for success in life.

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- Strong interpersonal skills will enable you to talk to and work with all types of people, including managers, coworkers, and customers.
-It helps you to develop relationships with people. Strong relationships with the people you work with will help you succeed in the workplace.

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Advantages
1. Improves Worker Productivity
Observe about communication. - what to do/ what not to do.
2. Increase job satisfaction
communication with upward or top manager and communication downward. - feedbacks from both employees and top manager.
3. Lower the turnover rate
great communication lead to satisfaction. Working environment.

Disadvantages
1. Lead to snowball effect in worker action
Sensitive to worker. Bad news could spread.
2.  Can lead to worker burn-out or information overload
Too much information. Effect productivity of the worker.

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PERSONAL CHARACTERISTICS THAT MAY INFLUENCE A COMMUNICATION PROCESS

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PERSONAL CHARACTERISTICS THAT MAY INFLUENCE A COMMUNICATION PROCESS

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1. AGE
- Language may be different when we are conversing with other people (simpler words with younger people/ slower pace when with older people)

2. GENDER
- Men - more direct/active
-Women - more expressive, more caring or concerned

3. EDUCATION
- Those who have higher education tend to use more complex/specific
- use easier terms when communicating with different people who do not have the same educational level

4. FAMILY BACKGROUND
- How they socialise based on how you are brought up.

5. LIFE EXPERIENCES
- can affect positively or negatively based on your past experiences

6. COMMUNICATION HABITS
- Let others finish - don't interrupt
- using filler words - umm, aaah when you are nervous, waiting for ideas.
- Ask simple questions
- Polite
- 'we' statement
- Watch your tone

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PROFESSIONAL COMMUNICATION AT THE WORKPLACE

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PROFESSIONAL COMMUNICATION AT THE WORKPLACE

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1. SEMANTIC BARRIER
- misunderstanding due to different words/symbols. e.g: Technical jargons/denotations/connotations
2. CULTURAL BARRIER
- different cultural backgrounds; way of thinking,
3. PHYSICAL BARRIER
- environmental - cars/people/weather
-time & distance - takes longer time to arrive
4. PHYSIOLOGICAL BARRIER
- due to physical condition : deafness/blindness/poor eyesight/ mental disability

5. PSYCHOLOGICAL BARRIER
- feelings/ state of mind
-ego

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What are safe topics to start a conversation with someone that you have just met?
1. background - studies/work/hometown
2. lifestyle - hobbies/interest - shoes/clothing
3. techniques of studying
4. compliment
5. viral/current news
6. food
7. weather
8. dreams/future plans

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Celeste Headlee: 10 ways to have a better conversation | TED

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What You Didn’t Know About Fresh Graduate Unemployment in Malaysia 

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What You Didn’t Know About Fresh Graduate Unemployment in Malaysia 

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Find out the truth behind why fresh graduates are unemployed in Malaysia and learn what you can do to increase your employability!

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This chapter is focusing on communication. Can people be successful at work if they are only proficient and skillful in their technical areas of expertise?

Question:
What cultural practices can cause misunderstandings among fellow Malaysians during a conversation?