# data[].attributes.body
Your customer is so relax and you are stress out, she is asking what's the best option but you are just giving options and not paying attention of what you're saying, and you try to don't get mad at her, you what to tell her in a good manner that she has to pick a solution, What would you do?

# data[].attributes.body
His service it's broken, but your client is impatient, and you have to explaint it step by step what he has to do because if not, he would not fix it, so. How would you deal with that?

# data[].attributes.body
You are tired, you had to go to your home at 4.00 pm, it's 5:30 and you are still in your job, there's a last call and it's a talkative persone that start telling you her life and everything about herself How would you treat her if you know you don't have a good mood?

# data[].attributes.body
You are in your job, but there's to much to do and you have to attend calls too, you have too much preassure and you take a call, you are not paying attention and the client is telling you that everything is wrong with the service, he is explaing you steps that are not in the page where he found the information, but your are not paying enough attention, what would you do?

# data[].attributes.body
-Make sure you are soft spoken.
-Make sure you sound friendly.
-Speak slower of faster if that is the pace of the customer.

# data[].attributes.body
They will allow you to decide and lets you do what needs to be done.

# data[].attributes.body
-Be direct to the point.
-Be exact, be detailed.

# data[].attributes.body
One liner customer, short responses and it's silent but are really detailed.

# data[].attributes.body
-Listen of what it's saying.
-Try to sound enthusiastic.
-Respond accordinglu, try to personalize your responses.

# data[].attributes.headline
Ms. I have all the time, let's chitchat.

# data[].attributes.subject
Ms. I have all the time, let's chitchat.

# data[].attributes.body
Has all the time at her disposal, loves to talk a lot and it's usually jolly and friendly.

# data[].attributes.body
-Double check whether he/she is providing right the information.
-Comfirm it's not giving you false information.
-Be firm and patient when you explain the case.

# data[].attributes.body
Pretends to know it all and could be arrogant or conceited.