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LISTEN
I agree with the points where the speaker mentioned on listening. Basically, understanding a person's objectives and needs relies mainly on the process of active listening. It also enables us to comprehend how we can improve people's satisfaction levels. In a nutshell, active listening is the practise of effectively listening and then reacting. These are frequently follow-up questions to ensure whether one is fully comprehend what the speaker is saying.

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The point I choose was don't multitask. Whereby in this growing tendency of us being physically present but emotionally and mentally absent from each other keeps us from feeling close and connected. Sometimes being fully focused and concentrating one at a time shows full attention to the presence, although people are fond of bragging about how well they multitask, in truth our multitasking keeps us from doing anything with full attention. Often we wind up doing many things poorly. Simple as that, works will be done properly and a communication will improve if we gave each person their separate time aand attention.

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Avoid Repetition
As the speaker said, when you repeat something in a conversation, it is likely because you want to emphasise a point. However, forcing a point across is not having a conversation, it is giving an instruction. Conversations should be a two-way street where both parties express things and both parties listen. One person telling the other to do as they say is not a proper conversation, as the "instruction-giver" is not listening.

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One of Celeste's points that I agree with and can relate to the most is multitasking. Avoiding multitasks during conversations will improve our conversation. For example, when our friends need someone to talk to and s/he choose you but you are not focusing completely on them or multitask (playing phones etc), they will feel unimportant and probably feel like their opinion doesn't matter.

In this 21st century world, it is actually a very good effort for someone to have a make a conversation with us. Thus, we need to completely focus on them. We also don't like when people, not 100% focus on our conversation, so we should not do that to others :)

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The point I think is the most crucial would be to listen. Most people these days tend to hear the other person rather than listening to them, which I feel is not proper to both parties.
I try my best to listen when in a conversation since it helps me to understand what they are going through and what sort of response I'm supposed to give out. Besides, sometimes they just want someone to listen to their worries and be present with them instead of going on about what type of actions they are supposed to do when in a certain situation.

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#Listen
Listening is the most important thing in a conversation. If you not listen to a certain topics in a conversation, it may leads to misunderstanding. Before you wanted argue or ask about something, you should have the ability to listen effectively to the person first.  We also get distracted very easily when we can listen at about 500 words per minute and the average person speaks at 225. Listening takes effort and energy and is completely crucial for a great conversation. If you can’t then you’re simply just two people shouting out barely related sentences in the same place.

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Point: Listen

I agree with the speaker which is we need to listen because I think it is a wise and respectful act towards the one who is talking. Other than that, if I talk when someone is giving a speech, I won’t learn anything from the conversation since I did not give attention towards them. The benefits of doing this is that we can gain respect from the others, understand a certain topic and promotes a better conversation.

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I will choose point number 1 which is don’t multitask during the conversation and be present during the moment. For an example like when someone is talking to us and we are doing other work like writing, reading, playing gadjets and etc.

This is because, I found out that this kind of attitude looks like we don’t respect them. Also, while doing other work our brain actually not giving 100% to that person and focusing on their words. People talk to us or share their thoughts with us becuase they want someone to listen and give opinion, so if we didn't put our focus on them, they will surely feel sad and turn-off from not sharing with us anymore.

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# Don't equate personal experiences with others
the opposite person might want to share something which burdening them in the hope to get some relaxation. So don't ever compare own story with them or start to advice unnecessarily unless being asked for. It's importance to realize that human life experiences can be different from each other and it's better to be just a listener sometimes which can make the opposite person feels relieved and comfortable sharing the thoughts.

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SUBASHINEE A/P BALAKRISHNAN 012020092114 

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SUBASHINEE A/P BALAKRISHNAN 012020092114 

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TOPIC : Don’t Multitasking
The point that I choose is “Don’t Multitasking”. Most of us really do believe that we can do more than one thing at once while some of us even look like we’re pretty good at it. But, it is a myth. It’s not really happening. Our brain can really only focus on one thing at a time. For me, I’ll tell that multitasking can affect our communication as some of us may fail on the focusing process. When we think we are multitasking, we are actually stopping, then switching our attention from task to task. To communicate well, we need to focus exclusively on who we are communicating with. When we are communicating with someone, take the time to fully focus on the conversation. It will provide for greater understanding and meaning.

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Points- Dont equate you're experience with theirs. ( i agree with Celeste points where when someone is having a problem and wants to share it, we shouldnt interfere them with our problem in the same situation as theirs, like talking about how hard it is and how sad it is, where the conversation leads to that person listening to our problem instead. The person would want you to listen and hear their sadness, not to listen to your problems.

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What are safe topics to start a conversation with someone that you have just met?

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Celeste Headlee: 10 ways to have a better conversation | TED

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What You Didn’t Know About Fresh Graduate Unemployment in Malaysia 

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What You Didn’t Know About Fresh Graduate Unemployment in Malaysia 

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Find out the truth behind why fresh graduates are unemployed in Malaysia and learn what you can do to increase your employability!

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This chapter is focusing on communication. Can people be successful at work if they are only proficient and skillful in their technical areas of expertise?

Question:
What are safe topics to start a conversation with someone you just met?

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There are a few barriers when it comes to communication:
a) Semantic barrier
b) Cultural barrier
c) Physical barrier
d) Psychological barrier
e) Physiological barrier
f) Perception barrier

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Effective communication in the workplace is not always straightforward and barriers can easily get in the way. They cause messages to become distorted, subsequently leading to confusion, misunderstanding and even offense in some cases.

In this article we discuss barriers to workplace communication and how to overcome them.

Summary of barriers to communication

Physical barriers to non-verbal communication. Not being able to see the non-verbal cues, gestures, posture and general body language can make communication less effective.

Psychological barriers, for example someone with social anxiety and/or low self-esteem may be too distracted about how they are perceived when talking with a superior.

Emotional barriers. Some people may find it difficult to express their opinions on such as politics, religion, disabilities (mental and physical), sexuality and racism.

Jargon and acronyms. Companies often have their own jargon and acronyms which new employees may struggle with.

Lack of attention, interest and distractions to the person listening.

Differences in perception and viewpoint.

Physical disabilities such as hearing problems or speech difficulties.

Differences in language and unfamiliar accents.

Expectations and prejudices which may lead to stereotyping.

Cultural differences. The norms of social interaction vary greatly in different cultures, as do the way in which emotions are expressed.

Physical barriers

Physical barriers may prevent an individual from being able to interpret non-verbal cues. This is more common in communication methods relying on technology rather than face-to-face. Other physical barriers include:

Old or broken equipment or office phone systems used for communication

Uncomfortable temperatures

Background noise

Poor lighting

Communicating close to the time of your break/ lunch/ end of work hours

Large work areas or working in an area that is physically separated from colleagues

Closed doors

Large geographic distances between the sender and the receiver - communication is usually easier over shorter differences

Open office spaces are becoming popular as they provide employees with their own workspaces while also removing visible barriers between colleagues that can interfere with communication.

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Psychological barriers

The psychological state of the speaker and listener can affect communication, for example:

Someone who suffers from social anxiety and/or low self-esteem may be too distracted about how they are perceived when talking with a superior. They may be worried about whether their manager will notice that they're nervous, they may find it difficult to share their real thoughts etc. Afterwards this person may realise they can't remember what the manager said because they were too distracted with their thoughts.

Anger can lead to saying things you regret and misinterpreting what others say.

Organisational structure barriers

Companies with unclear structures can make communication difficult. For example, they may have an inefficient information sharing and communication system, employees may not know what their role is in the communication system etc.

If a company has a complex structure with lots of management levels, information will be lost or distorted as it travels through each layer of the hierarchy.

Perceptual barriers

Differing opinions and views can reduce objectivity. You may enter a conversation assuming that the listener will not understand you or be uninterested in what you're speaking about - this may consequently lead you to unintentionally harming your message, such as, using dismissive language or trying to be more humorous.

Or you may be the listener that doesn't agree with the speaker's beliefs so you choose not to listen properly or you look for faults in what they're saying rather than trying to understand.

Attentional barriers

The listener may not pay enough attention to what is being said, perhaps they're distracted, or uninterested or they think the speaker's topic is irrelevant. This is very common in written communication, such as not reading the minutes from a team meeting. Communication is two-way; without paying attention and actively listening you will not understand the message.

Too much information

Providing someone with an overwhelming amount of details can confuse them and distract from your message. This is especially the case if the message has a lot of information that is new to the receiver.

Make sure you avoid information overload in meetings, where people can easily switch off.

Emotional barriers

Emotional reactions from either or both the speaker and listener can prevent effective communication. It's difficult to put aside and not act on our emotions but it's necessary. Try to work out what words, topics etc. can trigger your strong emotional reactions so you can create a plan for managing them.

A common emotion, in regard to communication, is fear. People often have the tendency to think that their opinions don't matter in the workplace or that people will negatively judge them if they speak up. But this isn't the case and it's likely that others around you will also feel too afraid to say anything so they'll respect you when you do speak up. What is valuable to you will be valuable to another person.

Cultural barriers

Cultural barriers can interfere with communication in a variety of ways:

The norms of communication vary between cultures, such as, personal space. It's important to find common ground in these situations.

People may form assumptions based on stereotypes of the other person's culture (cultural noise).

Work cultures differ between companies which means you have to adapt to your company's culture to communicate effectively.

Assumptions, jumping to conclusions and premature evaluations

Forming a judgement before listening to everything the speaker has to say distorts your understanding. People often hear what they're expecting which can lead to false conclusions.

Semantic and language barriers

There may be:

Language differences between the speaker and the listeners

Difficulties in understanding unfamiliar accents

Uses of: jargon, unfamiliar/regional expressions, specialist abbreviations, slang, technical terminology

All of the above can exclude others and lead to misinterpretations or even offense so you need to speak in a direct and clear way to be understood.

Interpersonal barriers

Low self-esteem and prejudices can prevent you from forming relationships and connections with others due to your false perceptions. To overcome this you need to communicate more with others to increase your confidence and learn about your strengths and weaknesses.

Physiological barriers

Impaired eyesight, hearing problems, illness and pain can interfere with effective communication in the workplace.

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Lack of similarities

To clarify your points it's common to use examples and stories. However, their impact is reduced if: the other person does not find these relatable, they don't have the same knowledge or the same experiences as you.

Also, information is filtered on a personal level using our experiences and beliefs. The more similar somebody is to you the more likely they will view things in the same way. So speakers with different socioeconomic backgrounds to their listeners must be careful to tailor their speech to their audience.

Ambiguity

Being vague in your explanations and using too many generalisations or proverbs can lead to unclear communication and misinterpretation.

Status

Communication may suffer from selective communication. The top of a company's hierarchy may not share certain information to subordinates for fear of being judged as incompetent and they want to reinforce status differences.

Subordinates tend to share only information that would please their superiors and avoid sharing their mistakes and asking for further clarification on work.

Shortage of time

There may simply be a lack of time to convey information effectively.

Resistance to change

People may want to maintain the status quo so when, for example, a speaker tries to provide ideas involving a change, people may ignore or oppose it.

Credibility barriers

People are more likely to listen to a message if the sender has a credible and trustworthy reputation. Without this credibility, receivers may be suspicious, resistant or even hostile towards communication.

In summary

To communicate effectively in the workplace you need to be aware of these barriers and try to overcome them. Developing empathy can be particularly helpful for this, as it's easy to get frustrated at the other person involved in the conversation, thus reducing the quality of the communication.

Empathy increases your patience which allows you to be thoughtful and come up with solutions in an effective and calm manner.

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Barriers to Effective Communication in the Workplace

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Effective communication is not always straightforward and barriers can easily get in the way. They cause messages to become distorted, subsequently leading to confusion and misunderstanding. In this article, we describe these barriers to communication.

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DISCUSSION : WHAT ARE THE EFFECTS OF USING TECHNOLOGY IN COMMUNICATION?

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DISCUSSION : WHAT ARE THE EFFECTS OF USING TECHNOLOGY IN COMMUNICATION?

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Discuss within your groups on the above question. Look at both the positive and negative aspects.

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Room 5 (Emily, Adiba, Pavithara, Tamilambikai & Subhashinee)

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Room 5 (Emily, Adiba, Pavithara, Tamilambikai & Subhashinee)

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Positive
1. The good part is that no one is worried about others rating them based on their real life.
2.  Technology makes things easier, quicker and more efficient.
3. Communicate with other people  helps to make new friends.
4.  Good communication allow others to understand an information more accurate and quick. In contrast, poor communication skills lead to frequent misunderstanding and frustration.

Negative
1. Less interaction/ communication between each other’s. Giving more importance to the mobile rather than the person who’s sitting next to them
2. Nobody knows the real person, and instead relies technology, which could be fake.
3. Whenever we focus on technology we tend live a pretended life.

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Positive
• technology help is to connect with each other
• easy to attract audiences
• easy to expanding business

Negative
• Unable to live with honesty
• Easily get judge
• Bottled up emotion

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Positive: -
1. Everyone has happy vibe
2. Even though they lied about their feelings, at least they get to avoid from hurting someone else's feelings.
3. They can get fast feedback from previous rating
4. We can reach out on question & update from someone in faster and efficient way

Negative:-
1. They might develop fake personality
2. People try to fit into the society, so they always compare themselves to others
3. More focus to the technology and no direct contact with other human being
4. Always fish for compliments to get better rating

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GROUP 2: Marsya, Arvind, Kavee, Zahir, Zakirah

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GROUP 2: Marsya, Arvind, Kavee, Zahir, Zakirah

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Negative effects:
1. In over time, we become more dependent on what others think of us and it leads to wanting to achieve the expectations and rather lie about something that we do.
2. Technology might be informal where we cant or unable to understand people feelings towards the opinions that is being delivered by us.
3. Technology has reduced the amount of face-to-face interaction or the number of actual telephone conversations that people have. During texting, we cannot able to understand what's people face expression all, I know that it is much easier to send a quick text rather than to engage in a phone call.
4.  Relationships are built when serve them more effectively through personal interactions such as eye contacts, face expression.
5. Technology filters out important parts of communication, namely non-verbal communication. Although there are video calls, there is still a difference between having a conversation with someone in person where you can look at them in the eye, and having one online where you and they can filter out any sign of disinterest.

Positive effects:
1. The use of technology in communication is preferable as where it is much useful during this pandemic days nowadays. Such as using technology as one of the communication tools to stay connected.
2. Technology can be useful for our daily essential uses, such as ordering food through online delivery method, paying bills and etc without communicating verbally.

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Pros:
1. There will be no barriers. Communication, for example, will be simple in situations where we need to express something urgently to someone by cell phones and emails which come in useful.
2. Long distance communication
3. Easy to share information with a large group of people (the video)

CONS:
1.The cons of using technology in communication is that it reduces face to face interaction. The increase of communication through text messages, emails etc will reduce physical communication skills especially to younger generations. . Each person has a mobile phone, and people start to focus on what happens in various software on the mobile phone, and talk about what happens on the mobile phone but talk about what happens around them. But, it impacts the interpersonal communication where today's generation lacks the ability to express the ideas and thoughts to others face-to-face
2.Cell phones and mobile phones enable us to stay connected even when we away from the computers. While this may be beneficial, particularly in an emergency situations but, it can also be a dangerous distraction. This is because hundreds and thousands of people suffer injuries in accidents involving a distracted driver, and texting and cell phone users

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PROFESSIONAL COMMUNICATION AT THE WORKPLACE

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PROFESSIONAL COMMUNICATION AT THE WORKPLACE

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https://www.youtube.com/watch?v=W3P3rT0j2gQ

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Please watch the video on Workplace Communication. Identify the advantages & disadvantages of workplace communication.

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PERSONAL CHARACTERISTICS THAT MAY AFFECT COMMUNICATION

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PERSONAL CHARACTERISTICS THAT MAY AFFECT COMMUNICATION

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1. Age
2. Gender
3. Education
4. Family background
5. Life experiences
6. Communication habits

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Workplace communication

Advantages

Improves worker productivity ( being able to receive accurate guidance from superior helps in increases work efficiency)

Increases employee job satisfaction ( being able to have an open communication either flows   upwards communication or downwards communication could allow opinions and ideas shared in order to get a successful organization)

Positive effects on absenteeism and turnover rates (employees should feel secure and truthful with the information and update received from superior and superior also able to identify surviving employees who concerned about their future with the organization)

Disadvantages

Lead to the "snowball effect" in worker action ( for example multiple resignation of employees due to miscommunication from superior who failed to notice employees opinions and reason for them to leave)

Can lead to worker burnout or overload information ( too much of information could stress out certain employees who not good enough in handling those and severely affects their work productivity)

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Advantages :
- Improves worker productivity
- Increase employee job satisfaction
- Positive effect on absenteeism and turnover rates

Disadvantages :
- Leas to the "snowball effect" in worker actions
- Lead to worker burn-out or information overload

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ADVANTAGES

allows an organization to be productive and operate smoothly

increases worker's productivity rate hence leading to improvements in company's performance

increases employee's job satisfaction

produces a positive effect in absenteeism and turnover rates

DISADVANTAGES

leads to a snowball effect in worker's actions if the company is not sensitive to the issues concerning their employees

could lead to worker burn out/information overload

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ADVANTAGE:

1. Improves worker productivity.

2. Can increase employee job satisfaction.

3. Can also have a positive effect on absenteeism and turnover rates.

DISADVANTAGES:

1. Lead to the ‘snowball effect’ in worker actions.

2. Lead to worker burn-out or information overload.

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Workplace communication
Advantages :
It improves worker productivity
It increase employee job satisfaction
Positive effect on absenteeism and turnover rates

Disadvantages :
It leads to the snowball effect in worker actions
It also leads to worker burn-out or information overload

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Advantages of workplace communication:
- Improves worker productivity: Any issues or problems faced by workers can be resolved faster if they are able to easily communicate with others in the workplace, thus improving productivity.
- Increases employee job satisfaction: People feel satisfied when their work is acknowledged. Positive communication in the workplace is necessary for acknowledgement to be shown.
- Positive effects on absenteeism and turnover rates:  Workplace communication allows positive relationships to be made between all employees and employers, creating company loyalty and reducing absenteeism and turnover rates.

Disadvantages of workplace communication:
- "Snowball effect" on worker action: If one worker is dissatisfied, they can use other workers as an outlet to share their dissatisfaction, and this can lead to multiple workers taking action against the employer and or company.
- Can lead to worker burnout or overload information: Excessive amounts of communication can lead to workers feeling burdened with extra things to attend to, which will then reduce productivity.

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WORKPLACE COMMUNICATION

ADVANTAGES

Ø  Improves worker productivity.

o   Research has shown that effective lateral and workgroup communication leads to an improvement in overall company performance. Other than that, it has also been discovered that employees who were graded as highest in production had received the most effective communication from their superiors.

Ø  Increase employee job satisfaction.

o   Employees feel empowered when they are able to have upward communication (information flows upward in an organisation and usually consists of feedback). In addition, they also feel happy if there is intense downward communication (information flowing down from superiors or managers to direct reports).

Ø  Can have a positive effect on absenteeism and turnover rates.

o   Studies shown that even after a layoff, companies that have excellent communication are able to retain the surviving employees.

DISADVANTAGES

Ø  Can lead to the ‘snowball effect’ in worker actions.

o   Often when one worker quits, additional employees also quit. This occurs usually due to employees who communicates freely with each other over workplace concerns. This can be avoided if the companies are more sensitive to worker complaints and issues.

Ø  Can lead to worker burn-out or information overload.

o   Employees have limit amount of information that they want to receive.

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Workplace communication

Advantages:

Motivate employees

Improve work productivity

Can increase employee's job satisfication

Can also have positive effect on abseentism and turnover rates

Disadvantages:

Can lead to the 'snowball effect' in worker actions

can lead to worker burn out or information overload

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Advantages of workplace communication:
- Improves work productivity
- Can increase employee job satisfaction using the upward communication and downward communication
- Have a positive effect on absenteeism and turnover rates

Disadvantages of workplace communication:
- Lead to the 'snowball effect' in worker actions
- Lead to worker burn-out or information over load

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Advantages

1.      Improves worker productivity

-        It leads to an improvement in overall company performance

2.      Increase employee job satisfaction

-        Employee will felt empowered when they able to have upward and downward communication

3.      Have a positive effect on absenteeism and turnover rates

-        Employee felt secure that they are receiving truthful and updated information from superiors

-        - Companies who have excellent communication able to retain the surviving employees

Disadvantage

1.      Can lead the ‘Snowball effect’ in worker action

-        Due to the employee who can communicate freely to each other over workplace concerns

2.      Can lead to worker burn-out or information overload

-        It can hamper the employee due to too many messages or repetitive information

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Workplace communication
Advantages:
1) Enhances the worker productiveness in completing the job.
2) Increases the employee job satisfaction.
3) Gave an impact on the employee presentation such as lower of absenteeism and job turn over.

Disadvantage:
1) Lead to worker actions of 'snowball effect' where whenever one quits, the other person would quit as well.
2) Leads to the worker burnt out or an information overload.

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advantages of workplace communication
1. increase employee job satisfaction
2. positive effects on turnover rates
3.improve worker productivity
disadvantages of workplace communication
1. leads to 'snowball effect' into worker circulations
2.lead to worker burn-out or information load

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Advantages :
- Can improves worker productivity
- Can increase employee job satisfaction
- Positive effect on absenteeism and turnover rates

Disadvantages :
- Would leads to the "snowball effect" in worker actions
- Can lead to worker burn-out or information overload

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ADVANTAGES
1. Improves productivity of team works among co-workers.
2. Produces a positive effect regarding absenteeism and turnover rates.

DISADVANTAGES
1. It also leads to worker burn-out or information overload
2. It leads to the snowball effect in worker actions

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Workplace communication is the process of sending information from a person or group to another person or group in the organization.

Advantage:
1. Good communication will improve the overall performance of the organization due to the increase in employees motivation.
2. Having effective upward and downward communication in the company will increase the job satisfaction of employees.
3. The organization will be able to retain its employees and reduce the rate of absenteeism.

Disadvantage:
1. Employees might face burnout situations because the information that they received is too much, thus causing them to become unproductive.
2. If the organization unable to manage their employee well, might lead to a snowball effect. For example, if one employee quits, sometimes it will lead to another dismissal from another employee.

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Advantages:

-       Improves worker productivity

-       Increase employee job satisfaction

-       Have positive effect on absenteeism and turnover rates

Disadvantages

-       Leads to ‘snowball effect’ in worker actions

-       Lead to worker burn-out or information overload

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ADVANTAGES

More Loyalty and Motivation. Effective communication strategies build a sense of identification between your employees and business.

Work Better and Faster.

Increases Employee Satisfaction

DISADVANTAGES

It creates too much connectivity at times.

It can tear people apart. There is such a thing as too much honesty. Telling someone that they are a lousy, unproductive worker might be a description of the truth

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Workplace communication is the transmitting of information between one person or group and another person or group in an organization
ADVANTAGE
1.Workplace communication improves worker productivity.
2.It can also  enhance employee job satisfaction.
3.Communication builds existing skills
DISADVANTAGE
1.No matter how strong the communication skills are, one may fail to deliver the message if the other parties are not listening to what we have to say.
2.Ineffective communication can be frustrating to employees, creating a breeding ground of distrust and confusion.

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Advantages
1. Improves worker productivity
2. Can increase employee job satisfaction
3. Have positive effect on absenteeism and turnover rates

Disadvantages
1. Lead to snowball effect in worker actions
2. Lead to worker burn-out or information overload

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Workplace communication
Advantages :
-It improves worker productivity
-It increase employee job satisfaction
-Positive effect on absenteeism and turnover rates

Disadvantages :
-It leads to the snowball effect in worker actions
-It also leads to worker burn-out or information overload

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Interpersonal skills are those we use every day to communicate and interact with others, including listening, speaking and questioning skills. They are the foundation for success in life.

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- Strong interpersonal skills will enable you to talk to and work with all types of people, including managers, coworkers, and customers.
-It helps you to develop relationships with people. Strong relationships with the people you work with will help you succeed in the workplace.

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Perhaps office etiquette is something that differs from office to office and place to place. Even if this is true, comprehending basic etiquette in the workplace helps things run a bit smoother. Even if we know what social etiquette is, in an office setting, it is a little different when it comes to expectations.

What is office etiquette and why is it important? Office etiquette is simply defined as basic manners in the world of business. It is important because it cuts down on stress and conflict between coworkers, which ultimately affects the company's success.

Even though office etiquette is considered basic manners, some people need to be informed on what he is she should or should not do in the workplace. The benefits of learning etiquette in the office are many. It is likely that encouraging better workplace manners will create a better culture.

Basic Etiquette and Importance

Many workplace etiquette rules align with basic human decency, i.e., be kind, don't steal, and avoid raising your voice. While these are some of the glaringly obvious etiquette standards, there are a variety of other tips that will make the office environment better for everyone.

Meetings are common events in any industry. If attending a meeting be sure to pay complete attention to whoever is speaking. This means that you should not be speaking to your neighbor, texting, emailing, or playing a game on your phone. Also, be sure that your phone or tablet has been muted to minimize distractions. Avoid doodling and spacing out. Ensuring that the meeting moves along smoothly will boost productivity.

Proper office etiquette online comes into play when trading work emails. By responding to emails as quickly as possible, an employee can not only ensure that the necessary information is provided to complete projects on time, but also proves that the project is important. It's also courteous to reply as soon as possible. Leaving the sender hanging does nothing but raise more questions and waste time.

Be sure that common areas or conference rooms are not being utilized to take personal calls or turn into your office space. Allow common areas to remain in common areas. Keep conversations at an appropriate volume and recognize if you might do something to distract another employee from his or her work.

Consider the idea that others in the office may be sensitive to smells. This means avoid spraying (or wearing) perfumes or colognes, think about the smell your lunch might bring, and be sure to practice good hygiene. When people are working long days in one space, lingering smells are not generally pleasant.

Clean up after yourself. While it should not be your mother's job to pick up after you, it is most definitely not the purpose of your coworkers. Not only should you clean up any messes made in the common areas like the kitchen or lunchroom, but your office space should be tidy as well. If coworkers have to spend any amount of time in your space, or if they simply have to look at it, it should be well-kept.

Although working while sick can display your dedication to the job, it can also get others sick. It is not a form of good office etiquette to come to work coughing or sneezing. The transfer of illness between coworkers is a way to diminish staff for the life of the illness. If you absolutely must work while sick, ensure that hand sanitizer and disinfectant is used regularly, tissues are thrown in the trash, and your mouth is well-covered when sneezing or coughing. The spreading of germs is not good for any office, so measures of prevention should be taken seriously.

Respecting the privacy of others is also an important aspect of basic office etiquette rules. This often starts with the company defining appropriate boundaries when it comes to conversation and touching. Considering the feelings of coworkers is a big part of respecting the privacy of others. Think about how he or she might feel about the questions you ask before asking, or how they might respond to stepping into his or her personal space.

Just because you would be comfortable with a coworker sitting on your desk does not mean that someone else might. Be tolerant of others' views and ideas on what he or she is comfortable with. Consideration of other cultures and personalities is key to having an effective and cohesive team. Work as a team by treating coworkers like teammates.

With the inclusion of work etiquette, companies can see a variety of benefits. One of the most obvious of these benefits is the improvement in coworker relationships. With fewer complications between differing personalities, a business will find that the team works together more flawlessly and efficiently. That efficiency translates into productivity.

Utilizing proper business etiquette often allows for more growth within the company. Skills will not be overshadowed by a lack of manners. Communication will be enhanced by common etiquette practices, which in turn displays the ability to handle a number of professional and social situations. Employees that are better at communication are often those that are good at their jobs.

Having a sense of proper etiquette also inspires open minds that are inclusive to diversity. Because of the better relationships established from simple manners, workers are more likely to have great relations with people that are different from themselves. Etiquette provides an avenue for people of different races, religions, genders, sexual orientations, and more to listen to different ideas and thoughts - that benefit alone branches out into a number of other benefits from a diverse team.

Perhaps one of the biggest advantages of office etiquette is how are moves beyond the workplace. Sometimes you might find yourself shocked at the lack of manners that others display in public. However, if companies were to make etiquette a priority, it can be difficult to turn off at the end of the day. Well-mannered employees would just become well-mannered people. That benefits everyone, not just the company.

The understanding that office etiquette is simply common manners and should be made a priority in a work setting is key to developing a strong team and brand image. While these kinds of manners may seem common sense to most, there has been a disconnect in some situations that call for the expectations of employee manners to be specifically defined. The next question that arises is, how do companies define the expectations of employee manners? Learning how to approach this is often vital to the success of a business.

Incorporating Office Etiquette

Despite the previous assumption that etiquette is common sense, developing specific rules and expectations surrounding the topic is the best way in which a company can ensure that employees understand how they are to act in an office setting. By having written expectations, confusion can be avoided between cultures. It is also ideal to incorporate some office etiquette training so that employees are more prepared for proper work behavior.

By defining the most common etiquette rules in the employee handbook, workers will understand the basics of what is expected of them. While it is most likely impossible to include every single rule regarding behavior in the workplace, it is a starting point. Company leaders can do a variety of things to encourage better manners at work.

Management should start by leading by example. If the higher-ups have the ability to get through a meeting without checking his or her phone, it should be possible for those further down the corporate ladder. On the flip side, a manager that is constantly looking at his or her phone or taking personal phone calls is one that encourages employees under him or her to do the same.

Even if a working group is incredibly close, be sure to use professional language - cursing in the work environment can slip into swearing in inappropriate work situations. By communicating efficiently and without added, unnecessary slang or lingo, a manager and his or her employees can be ready for business conversation when the need arises.

In addition to proper language and actions, training should be offered to all members of the organization. Unfortunately, most companies only put their senior most employees through business etiquette training. However, the benefits that a company would discover when all employees are trained can inspire the inclusion of all employees.

Training in etiquette can be as simple as going over specifics in a company-wide meeting or as expensive as hiring an outside company to do the process for you. Typically, outside companies are qualified in engaging personnel in ways like role play, group discussion, and written learning or tests. Deciding how to go about training is typically dependent upon the time you have to out into the training and the funds you might have available.

Office etiquette, while something many people simply expect others to have, is often a quality that should be taught. With the differences in culture, generations, and people in general, having employees that understand how they should act can save employees from a number of headaches.

Effects of NO Etiquette

Bad manners in the work environment can lead to a variety of struggles and problems. Although these issues might be small or pass in time, it is important to identify the effects of a coworker lacking etiquette. When we can identify the problem, we are better able to determine a solution.

One of the most obvious issues with a lack of manners in the workplace is anger or irritation. When a coworker is rude or ignores general rules of social etiquette, we might find ourselves with a sour attitude. If the behavior is affecting more than just your work, but also other coworkers, it may be apparent that the behavior needs to be addressed. While ignoring the problem and moving on with your day might be appropriate for issues that bother no one else, upsetting the entirety of the office is not a good work environment.

Taking action against coworkers that lack office manners is the only way to get the behavior to stop. The action taken should not be condescending or rude, as that will make the situation more uncomfortable. Rather, be kind and understanding toward the person committing the offense. Adults should have the capacity to discuss their differences in a professional manner.

Another side effect of bad manners in the workplace is stress. Stress causes a number of health concerns and can alter the course of a work day or performance. By combating stress in other ways, like letting in natural light, drinking enough water, and getting plenty of sleep, it may be easier to deal with the issue at hand. If these natural remedies make no improvements on your overall stress level, organize a short training session or meeting on office etiquette and its effect on stress.

Detrimental effects on the company as a whole can stem from just one employee with no etiquette. Strained relationships in an office setting can diminish productivity and develop a negative image. This is why addressing the matter at hand is imperative. When a talk with the person in question makes no change, nor does a company-wide informational meeting, it may be time to remind the person time and time again - while being realistic about the change. Remember, this person has likely made the issue a habit. Breaking that habit may take some time.

If an employee is unable (or unwilling) to make a change, it may be necessary to take disciplinary action. While the severity of the punishment depends on the specific behavior, it is important to make a change before the bad habit causes irreparable damage. It may seem extreme that a lack of polite behavior can cause such damages, but a toxic environment can cause hard feelings over time.

As previously discussed, office etiquette is, in its most basic terms, the basic understanding of workplace manners. It is an important part of the business office because of its impact on relationships within the company. Defining behavioral expectations is imperative in preventing issues before they start. If problems do arise and become bothersome to coworkers, discussing change is key to improving. Without behavioral change, a business can suffer in the long run.

How should an employee handle a confrontation with a coworker? First and foremost, always go into a confrontation assuming that your coworker had good intentions. Secondly, speak face to face rather than via email, even when uncomfortable. Lastly, think about if the confrontation is really necessary or if you can simply move on.

How can you move past anger or irritation at work? Physically move away from the issue. If something is starting to grind your gears, take a break. Go for a walk outside or put the stairwell to use. Do not approach the issue again until the emotional response has subsided.

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What is Office Etiquette and Why is it Important? | Open Sourced Workplace

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What is office etiquette and why is it important? Office etiquette is simply defined as basic manners in the world of business. It is important because it cuts down on stress and conflict between coworkers, which ultimately affects the company's success.

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Covid 19 has changed the way we work. WFH has become the norm. However, as workers begin to return to the office, there are changes in the way we conduct ourselves professionally.

Discuss with your group members on what can be considered as workplace etiquette for organisations in accordance with the new norm.
You may post your findings here.

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During the pandemic, work ethics has been altered in order to suit the new norm, some examples of it includes:

- maintaining social distance between coworkers
- be more health conscious
- maintain good hygiene practices
- reducing physical contact such as shaking hands, hugging, etc
- employees who have symptoms should be responsible, inform the supervisor and stay at home
- office space should be tidy and well-kept
-perform daily health checks at home before going to work
- avoid entering cramped elevators and take stairs

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Group member: Hani, Marsya, Zakirah, Emily, Imanina, Joee

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Group member: Hani, Marsya, Zakirah, Emily, Imanina, Joee

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During covid - 19, workplace etiquette has been changed to protect individuals from in risk of this infection. Thus, here’s some of the workplace etiquette based on our group discussion:

1. Consider all close interactions (within 6 feet) with employees, clients, and others
2. Discourage handshaking, hugs, and fist bumps.
3. Avoid coming to the office if feeling sick
4. Wear a face mask whenever there are symptoms.
5. Washing hands regularly for at least 20 seconds, using water and soap;
6. Ensure work surfaces, phones, and IT equipment are cleaned before and after use;
7. Sit side-by-side or back-to-back in office areas, avoiding being positioned face-to-face where possible;
8. Only use equipment in designated spaces;
9. Keep desks as clear as possible; and
10. Be mindful of social distancing when moving around the office and using share devices, such as printers.
11. During WFH settings, conference call that often conducts online is important. Individuals should mute themselves when they are not talking and turn on their camera to show respect to the speakers.

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Vickniswary Marimuthu
Masturina Hanis
Pavithara
Tamilambikai
Suriya

1. *Employee recognize personal space*
Employee and employers should always keep in mind about the social distancing between one and another. They shouldn't be shaking hand and giving hugs like in past before Covid 19 pandemic hits.

2.*Maintain healthy conversations*
There might be lots of sensitive issues happened all the while during lock down such as politics, anti-vaccination, racism posts in social media..don't bring them all to workplace and discuss there as there are higher chances for miscommunication occurs.

3. *Basic safety guidelines*
Make sure that all staffs protect themselves and others by following the safety measures which include wearing masks and washing hands frequently. Aside from that, employees must try to maintain social distance from colleagues.
For employees who have signs/symptoms of covid-19 prior before going to work, he or she should probably stay at home.

4. *Meeting etiquette*
Some workplace might have implemented both physical and online working approach. Employer must adjust and communicate with the employees on who will be attending the office and those who are working in remote.
Set up their schedules clearly and concise to prevent miscommunication

5. *Dress code*
Even if most of people have always been business casual or even more relaxed, many people spent the last 18 months working in leggings, shorts or slippers. They might not recall – or want to remember – what was workplace appropriate.Review the workplace dress expectations. Or create new guidelines based on the new norms in the company.

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1. Honor your commitments

With a topic as expansive as professionalism, it can be difficult to know where to start when it comes to your own workplace habits and practices. Curameng says that following through with your commitments can be pivotal. “You can meet every other facet of professionalism, but if you don’t honor your commitments and get your job done, none of it will matter,” she explains.

2. Be attentive, responsive and proactive

It may sound simple, but one of the most effective ways to display professionalism is to show that you’re invested enough to pay attention. This might mean taking notes during meetings, asking relevant questions or even just using responsive body language. Curameng maintains that if you don’t follow these basics of office etiquette, you may appear bored, distant or aloof. That could send a message to those around you that you don’t value what’s being shared.

3. Get to know the workplace culture

The general work culture will often change from company to company. That’s why it’s important to learn as much as you can about the cultural norms whenever you start a new position. Determining the right workplace attire is a good example.

4. Keep personal matters to a minimum

Because the overall goal of workplace etiquette is to be respectful of your organization and your coworkers, you’ll want to avoid things that might interfere with anyone’s productivity.

5. Avoid the negative side of office politics

It’s true that office politics can be unavoidable. At times, it’s a necessary part of climbing the corporate ladder. The truth is, you’re already part of your organization’s political landscape simply by being an employee.

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Group 5 (najiha, ain, haziq, syazni & zarir)

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Group 5 (najiha, ain, haziq, syazni & zarir)

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Examples of practice protective measures:-
- Practice safe social distancing
- Maintaining good personal hygiene all the time such as washing hands and hands sanitizing
- Put your mask on
- Avoid physical contact such as handshakes
- If you feeling unwell, you may take a leave and immediately go for a Covid test.
- Work from home
- Be clean and tidy
- Always disinfect surfaces that are often touched
- Practise correct coughing and sneezing etiquette
- Avoid travelling to affected areas unless necessary
- Make your stay as fast as possible

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A meeting is when two or more people come together to discuss one or more topics, often in a formal or business setting, but meetings also occur in a variety of other environments.

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1. Provide examples when meetings are considered as ineffective?
2. Describe the roles that are normally found in a meeting. Describe their functions.
3. How do meetings work to shape the organizational culture?
4. What is the connection between quality meetings and quality work?

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Question 1
-when there is a lack of an agenda
-vague goals and objectives
-unable to reach a conclusion
-lack of communication between colleagues

Question 2
- leader: the one who organizes the meeting in terms of location, time and participants
- timekeeper: manages the time limit for a specific agenda and visual aids (slides, audio, etc)
- recorder: take notes on all key points mentioned throughout the meeting and compiles them so that it can be distributed to all the attendees
- participants: individuals who are required to understand the topic of the meeting and are required to provide constant feedback based on the topic at hand

Question 3
It is able to stimulate drive, cooperation, teamwork and communication between colleagues. Each and attendee has their owt set if responsibilities in a meeting by performing as such.. It is able to promote organizational culture

Question 4
The effectiveness of a meeting is directly related to the quality of work whereby when all issues are handled properly in a meeting it will be translated as high performance in a person's work

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1. Cannot come out with a conclusion to solve problem or making a decision.
2. Problem solving and decision-making play an important role in a meeting. Problem solving means someone who ability to create a way which can solve a problem when it occurs. It is not difficult to encounter problems at work, and the most important thing is to be able to solve them. To be a good problem solver, people need to find the best solution and communicate with others. Among many choices and solutions, the decisions people makes must be able to solve the problems. It can be decided through few way such as straw polling, voting or consensus.
3. Everyone can brainstorming and work together to solve problems and achieve a same goals. Not only need to have personal ability, but also need to have the ability to coordinate and cooperate with other members in different positions.
4. Quality meeting is an assembly of people for a particular purpose or agenda, especially for formal discussion whereas quality work is the complete the work successfully with the end output satisfying the expectations of everyone involved after the meeting.

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Marsya                                                                              

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Marsya                                                                              

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Ques 1:
-Individuals attend for the discussion  unprepared.
-The discussion is disorganized and lacks purpose, ending in time wastage.
-Lost hours is caused by delays, interruptions, including unrelated topic conversations.
-Inactivity and a shortage of development stem from insufficient meeting follow-up.

Ques 2:
-Facilitator ( oversees the committee's proceedings. Before the meeting, this individual collaborates with the team to prepare the programmed. Throughout the meeting, they lead the team through the conversation, ensuring that everybody participates and that the debate stays on track).
-Note taker ( keeps track of important choices, ideas, action plans, and other outcomes. They'll also make certain that these remarks are published thereafter).
-Time keeper ( assures that all time constraints are adhered to, especially time for addressing certain subjects and finishing on time).

Ques 3:
-Organizational culture influences how groups and individuals interact with one another, and with customers.  In a meeting, a great community is essential for long-term organizational success and growth, and it is one of management's major tasks to develop and express this sense of community culture.

Ques 4:
-Quality meetings is a gathering of individuals with a specific purpose or objective, most notably a formal debate regarding Quality elements while
Quality work is defined as completing a service or assignment effectively within the time frame specified, with the end result exceeding the expectations of all parties involved, including oneself.

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1. Hand in the university applications to the teacher. (5 mins)
2. Explain about financial aid for the Rumah Kasih orphanage center. (15 mins)
3. Establish a marketing team for this company’s department (10 mins)
4. Choose a political campaign for the upcoming election. (5 mins)

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1. Inform the deadline for university applications (2min)
2. Discuss about financial aid that can be given to the low income families (30mins)
3. Choose a marketing advertisement for the company's new product (5mins)
4. Identify items that needs to be prepared for the political campaign (15mins)

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SAMPLE MEETING - MINUTES OF MEETING (EXERCISE 1)

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SAMPLE MEETING - MINUTES OF MEETING (EXERCISE 1)

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The language and sample sentences discussed here can be helpful when you are either running or participating in a meeting in English.