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Including workshop with Carlo; opportunity to review and iterate questions and the plan

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- Adapted to what was going on in-store.
- Left at a reasonable hour and continued to document / map our findings

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1 pack is not enough.

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A process for sharing results/findings could make it easier

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E - Collaborative planning and execution 

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E - Collaborative planning and execution 

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I felt like all three of us participated and came out with good results

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When there were dips in store traffic, i found it difficult to just run up to an associate and ask questions. Some associates didn't understand what we were doing

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Finding a quiet and comfortable place to reflect on the results made it easier to synthesize.

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We are hoping to do a Part 2 visit to focus on Mobile POS

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Could have visited more stores to get a better picture. Other research methodologies could also be used to get the coverage we need.

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Understanding that different stores operate differently

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Met at a cafe to go over the plan and get ready

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J - Need to understand 'holistic' store operations better.

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J - Need to understand 'holistic' store operations better.

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There's more to the POS than just the POS!

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I think we talked to the same few folks and didn't get to talk to everyone

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Scripts, research, plan of attack.
Workshop in the sub-hub. Brought everything together. Chance to review where we were at and make iterations.

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Making use of the time we had to speak to the people we needed.
Post-visit session.

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Learned from what worked/didn't work from other XD teams

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Sets the right tone for the day. Are you guys ready? Anything else we need to go over? This gave us a chance to get comfortable.

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Using the template we revised made it easier. Using previous learnings helped to not overlap stuff that we didn't need to start fresh.

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A process for sharing the findings.

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Mobile POS constantly busy. Is there an approachable way to talk to new people who started their shift?
Carving out time to talk to the right teams during the visit.

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Felt like we talked to the same people. Could we have been able to get a better sample of Blue Shirts?
Finding a way to talk to the sample of people we've chosen.